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[Bug 1885452] Re: pc freezes and crashes during accountservice upgrade on fresh ubuntu focal fossa install

 

apport information

** Tags added: apport-collected

** Description changed:

- After a fresh install of Focal Fossa and running sudo apt update and
- sudo apt upgrade, when the upgrade reaches "setting up accountsservice"
- the PC freezes. After a reboot, the login screen did not appear anymore.
- This was reproducible on another computer (laptop). I reinstalled Ubuntu
- and put the package on hold. Later, I found that by installing and
- activating lightdm, this problem was remediated. Found this solution
- accidentally, while I was looking to correct login screen loops after I
- installed the nvidia drivers. This is unrelated, since the laptop does
- not have nvidia.
+ After a fresh install of Focal Fossa and running sudo apt update and sudo apt upgrade, when the upgrade reaches "setting up accountsservice" the PC freezes. After a reboot, the login screen did not appear anymore. This was reproducible on another computer (laptop). I reinstalled Ubuntu and put the package on hold. Later, I found that by installing and activating lightdm, this problem was remediated. Found this solution accidentally, while I was looking to correct login screen loops after I installed the nvidia drivers. This is unrelated, since the laptop does not have nvidia.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.3
+ Architecture: amd64
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-06-29 (0 days ago)
+ InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
+ Package: accountsservice 0.6.55-0ubuntu12~20.04.1
+ PackageArchitecture: amd64
+ ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
+ Tags:  focal
+ Uname: Linux 5.4.0-39-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True

** Attachment added: "Dependencies.txt"
   https://bugs.launchpad.net/bugs/1885452/+attachment/5388128/+files/Dependencies.txt

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https://bugs.launchpad.net/bugs/1885452

Title:
  pc freezes and crashes during accountservice upgrade on fresh ubuntu
  focal fossa install

Status in accountsservice package in Ubuntu:
  Incomplete

Bug description:
  After a fresh install of Focal Fossa and running sudo apt update and sudo apt upgrade, when the upgrade reaches "setting up accountsservice" the PC freezes. After a reboot, the login screen did not appear anymore. This was reproducible on another computer (laptop). I reinstalled Ubuntu and put the package on hold. Later, I found that by installing and activating lightdm, this problem was remediated. Found this solution accidentally, while I was looking to correct login screen loops after I installed the nvidia drivers. This is unrelated, since the laptop does not have nvidia.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.3
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-06-29 (0 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  Package: accountsservice 0.6.55-0ubuntu12~20.04.1
  PackageArchitecture: amd64
  ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
  Tags:  focal
  Uname: Linux 5.4.0-39-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True

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References