← Back to team overview

epoptes team mailing list archive

[Bug 1376552] Re: Epoptes clients disconnect from server randomly


Epoptes-client has a logic where if it cannot send a screenshot to the
server for 3 times in a row, it assumes that the connection is broken,
and exits.

So, if a client's network connectivity is lost for 20 seconds, you won't
really notice anything else other than losing the thumbnails etc, the
things you've mentioned.

To verify that it's a problem with your network (or not), login as a
user, run /usr/sbin/epoptes-client from a terminal, and from another
terminal run tail -f /var/log/syslog.

When you lose the thumbnails, check the output of the terminal. I think
you'll see a message about "eth0: link is down" or something similar at
about the same time that you lost the connectivity with epoptes-client.

** Changed in: epoptes
       Status: New => Incomplete

You received this bug notification because you are a member of Epoptes
Developers, which is subscribed to Epoptes.

  Epoptes clients disconnect from server randomly

Status in Epoptes:

Bug description:
  Normally, if a user is logged into a machine, epoptes displays an icon
  of the user's screen and shows user information etc.

  However, sometimes the icon turns to the "fat" icon mid-session,
  without the user having logged out. I understand that this means that
  the epoptes client has disconnected from the epoptes server.

  We get this about 2 - 3 times per day on different clients (no
  noticeable pattern as to which clients). We have about 35 fat clients.
  Once it happens, it stays that way - the user's screen never returns.

  If I monitor such a machine, the monitoring works fine (VNC window
  opens showing user's desktop etc.).

  I've attached a screenshot showing client 152 (fat icon), it's
  properties (blank), and the VNC session associated with that client
  (active user session).

  Happy to provide any diagnostic info!

To manage notifications about this bug go to: