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[Launchpad Bug Tracker <1376552@xxxxxxxxxxxxxxxxxx>]

[Expired for Epoptes because there has been no activity for 60 days.]

** Changed in: epoptes
       Status: Incomplete => Expired

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https://bugs.launchpad.net/bugs/1376552

Title:
  Epoptes clients disconnect from server randomly

Status in Epoptes:
  Expired

Bug description:
  Normally, if a user is logged into a machine, epoptes displays an icon
  of the user's screen and shows user information etc.

  However, sometimes the icon turns to the "fat" icon mid-session,
  without the user having logged out. I understand that this means that
  the epoptes client has disconnected from the epoptes server.

  We get this about 2 - 3 times per day on different clients (no
  noticeable pattern as to which clients). We have about 35 fat clients.
  Once it happens, it stays that way - the user's screen never returns.

  If I monitor such a machine, the monitoring works fine (VNC window
  opens showing user's desktop etc.).

  I've attached a screenshot showing client 152 (fat icon), it's
  properties (blank), and the VNC session associated with that client
  (active user session).

  Happy to provide any diagnostic info!

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