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[Bug 1619231] Re: [Dell XPS 13 9350] suspend failed to resume

 

We have continuing testing this, and this looks like a malfunctioning
hardware, as other units work well.

Marking this as Invalid.

** Changed in: linux (Ubuntu)
       Status: Incomplete => Invalid

** Changed in: linux (Ubuntu Xenial)
       Status: Confirmed => Invalid

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https://bugs.launchpad.net/bugs/1619231

Title:
  [Dell XPS 13 9350] suspend failed to resume

Status in linux package in Ubuntu:
  Invalid
Status in linux source package in Xenial:
  Invalid

Bug description:
  Dell XPS 13 9350 on Ubuntu Xenial
  (CID 201507-18777)

  [Steps to reproduce this issue]
  1. Install Xenial on this machine.
  2. Click the suspend of the up-right indicator of the desktop.
  3. The system goes to suspend.
  4. After few seconds (at least 20 seconds), press any key of the keyboard.to try to wake up the system.

  [Expected result]
  The system resumes and work normally.

  [Actually result]
  1. The screen is black.
  2. The keyboard back light blinks.
  3. Sometimes the system would power off (~ 1 out of 5 tries)

  [Reproducing rate]
  4 out of 5.
  I have not successfully resumed the systems by succeeding to suspend several times ( less than 5 times).

  -------------------------

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-36-generic 4.4.0-36.55
  ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
  Uname: Linux 4.4.0-36-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1380 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Sep  1 18:05:24 2016
  HibernationDevice: RESUME=UUID=7904faec-081b-4761-841a-12cc4282a403
  InstallationDate: Installed on 2016-08-22 (10 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0c45:670c Microdia
   Bus 001 Device 004: ID 8087:0a2b Intel Corp.
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Dell Inc. XPS 13 9350
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic.efi.signed root=UUID=fe7866c6-8104-457f-837a-38a36b06da30 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-36-generic N/A
   linux-backports-modules-4.4.0-36-generic  N/A
   linux-firmware                            1.157
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/01/2016
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.3.3
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct9:cvr:
  dmi.product.name: XPS 13 9350
  dmi.sys.vendor: Dell Inc.

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