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[Bug 1621939] Re: Dell XPS 13 9333 (Intel Haswell) hangs several times per day

 

** Changed in: linux (Ubuntu)
       Status: Triaged => Invalid

** Changed in: linux (Ubuntu Xenial)
       Status: Triaged => Invalid

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https://bugs.launchpad.net/bugs/1621939

Title:
  Dell XPS 13 9333 (Intel Haswell) hangs several times per day

Status in linux package in Ubuntu:
  Invalid
Status in linux source package in Xenial:
  Invalid

Bug description:
  Hello
  Please help - it's very annoying. In logs:

  last hang:

  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.971812] invalid opcode: 0000 [#1] SMP 
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.971851] Modules linked in: uas usb_storage hid_logitech_hidpp hid_plantronics hid_logitech_dj snd_usb_audio snd_usbmidi_lib rfcomm snd_seq_dummy ax88179_178a usbnet mii vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) bnep drbg ansi_cprng ctr ccm pci_stub intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm irqbypass ath3k crct10dif_pclmul uvcvideo crc32_pclmul dell_wmi hid_rmi dell_laptop btusb sparse_keymap dcdbas btrtl videobuf2_vmalloc videobuf2_memops btbcm aesni_intel dell_smm_hwmon videobuf2_v4l2 btintel videobuf2_core v4l2_common videodev aes_x86_64 bluetooth media lrw gf128mul glue_helper hid_multitouch ablk_helper cryptd arc4 ath9k ath9k_common joydev ath9k_hw input_leds serio_raw snd_hda_codec_hdmi ath mac80211 snd_hda_codec_realtek snd_hda_codec_generic snd_soc_rt5640 snd_soc_rl6231 snd_hda_intel cfg80211 snd_soc_core lpc_ich snd_hda_codec mei_me mei snd_compress snd_hda_core ac97_bus snd_pcm_dmaengine shpchp snd_hwdep snd_pcm snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer acpi_als kfifo_buf industrialio snd elan_i2c soundcore snd_soc_sst_acpi dw_dmac dw_dmac_core 8250_dw spi_pxa2xx_platform i2c_designware_platform i2c_designware_core dell_rbtn intel_smartconnect mac_hid binfmt_misc parport_pc ppdev lp parport autofs4 usbhid i915 psmouse i2c_algo_bit drm_kms_helper syscopyarea sysfillrect ahci sysimgblt fb_sys_fops libahci drm wmi sdhci_acpi sdhci i2c_hid hid video fjes [last unloaded: vboxdrv]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972447] CPU: 3 PID: 2813 Comm: Xorg Tainted: G           OE   4.4.0-36-generic #55-Ubuntu
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972477] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972500] task: ffff88003569c4c0 ti: ffff8802132b0000 task.ti: ffff8802132b0000
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972524] RIP: 0010:[<ffffffffc008bee0>]  [<ffffffffc008bee0>] drm_vblank_count+0x0/0x40 [drm]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972570] RSP: 0018:ffff8802132b3d10  EFLAGS: 00010246
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972588] RAX: 0000000000000000 RBX: ffff880035a4c800 RCX: 0000000000000000
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972611] RDX: 0000000000000001 RSI: 0000000000000000 RDI: ffff880035a4c800
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972633] RBP: ffff8802132b3da0 R08: 0000000000000006 R09: 00000000000000a0
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972656] R10: ffff8802132b3de8 R11: ffffffffc00ae950 R12: ffff8802132b3de8
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972678] R13: ffff880212409000 R14: 0000000000000001 R15: 0000000000000000
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972702] FS:  00007f33434a3a00(0000) GS:ffff88021f2c0000(0000) knlGS:0000000000000000
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972728] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972746] CR2: 000036c1789e3000 CR3: 0000000210964000 CR4: 00000000001406e0
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972769] Stack:
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972776]  ffffffffc008e118 ffffffff81705f6b 00007fff82950ca0 00007fff82950ca0
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972804]  0000000000000040 ffff880035a46400 ffff880200000000 ffffffff817070b4
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972832]  00007fff82950ca8 00007fff82950ce0 0000000000000000 0000000000000000
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972874] Call Trace:
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972896]  [<ffffffffc008e118>] ? drm_wait_vblank+0xd8/0x5c0 [drm]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972920]  [<ffffffff81705f6b>] ? sock_recvmsg+0x3b/0x50
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972939]  [<ffffffff817070b4>] ? ___sys_recvmsg+0x164/0x1f0
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972966]  [<ffffffffc008b742>] drm_ioctl+0x152/0x540 [drm]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.972992]  [<ffffffffc008e040>] ? drm_modeset_ctl+0x60/0x60 [drm]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973014]  [<ffffffff810eed8d>] ? enqueue_hrtimer+0x3d/0x90
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973034]  [<ffffffff810ef8d6>] ? hrtimer_start_range_ns+0x1d6/0x3e0
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973056]  [<ffffffff81220c1f>] do_vfs_ioctl+0x29f/0x490
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973075]  [<ffffffff81707b40>] ? __sys_recvmsg+0x80/0x90
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973094]  [<ffffffff81220e89>] SyS_ioctl+0x79/0x90
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973112]  [<ffffffff8182dfb2>] entry_SYSCALL_64_fastpath+0x16/0x71
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973133] Code: 8b 90 a0 01 00 00 e8 c0 fc ff ff 5b 41 5c 5d c3 66 2e 0f 1f 84 00 00 00 00 00 90 0f 1f 44 00 00 55 31 c0 48 89 e5 5d c3 0f 1f 00 <0f> 1f 44 00 00 89 f0 48 69 c0 b8 00 00 00 48 03 87 80 01 00 00 
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973258] RIP  [<ffffffffc008bee0>] drm_vblank_count+0x0/0x40 [drm]
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.973288]  RSP <ffff8802132b3d10>
  Sep  9 09:31:38 adept-XPS13-9333 kernel: [71324.980699] ---[ end trace 0f8601b3eb87818f ]---

  
  Previous hang:

  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709354] PANIC: double fault, error_code: 0x0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709360] CPU: 0 PID: 2309 Comm: Xorg Tainted: G     U          4.4.0-36-generic #55-Ubuntu
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709362] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709363] task: ffff8802116c6e00 ti: ffff8800341fc000 task.ti: ffff8800341fc000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709365] RIP: 0010:[<ffffffffc0090c34>]  [<ffffffffc0090c34>] vblank_disable_fn+0x44/0xb0 [drm]
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709401] RSP: 0018:00000000341ffcd8  EFLAGS: 00010202
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709402] RAX: ffff880215ef4800 RBX: ffff880035420400 RCX: ffff880035420400
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709403] RDX: 00000000000deaa1 RSI: 0000000000000000 RDI: ffff880215ef498c
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709403] RBP: ffff8800341ffcf8 R08: 0000000000000000 R09: 0000000000007b2e
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709404] R10: 00000000000deaa1 R11: ffff880035420400 R12: ffff880215ef4800
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709405] R13: ffff880215ef498c R14: 0000000000000000 R15: 0000000000000000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709406] FS:  00007f0bc69dea00(0000) GS:ffff88021f200000(0000) knlGS:0000000000000000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709407] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709408] CR2: 00000000341ffcc8 CR3: 0000000035246000 CR4: 00000000001406f0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709409] Stack:
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709448] BUG: unable to handle kernel paging request at 00000000341ffcd8
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709477] IP: [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709500] PGD 0 
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709507] Oops: 0000 [#1] SMP 
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709518] Modules linked in: bnep uas usb_storage hid_logitech_hidpp hid_plantronics hid_logitech_dj cdc_mbim cdc_wdm cdc_ncm snd_usb_audio usbnet mii snd_usbmidi_lib drbg ansi_cprng ctr ccm 
  hid_rmi dell_wmi sparse_keymap dell_laptop dcdbas dell_smm_hwmon arc4 intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm ath9k irqbypass crct10dif_pclmul crc32_pclmul ath9k_common ath9k_hw aesni_intel ath aes_x86_64 
  lrw gf128mul glue_helper ablk_helper cryptd mac80211 snd_soc_rt5640 uvcvideo videobuf2_vmalloc videobuf2_memops joydev input_leds cfg80211 hid_multitouch snd_soc_rl6231 videobuf2_v4l2 snd_soc_core ath3k videobuf2_core v4l2_common btusb v
  ideodev btrtl btbcm btintel media snd_compress ac97_bus bluetooth snd_pcm_dmaengine snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic snd_seq_midi snd_seq_midi_event snd_hda_intel snd_hda_codec snd_hda_core snd_hwdep snd_raw
  midi shpchp snd_pcm lpc_ich mei_me mei serio_raw snd_seq snd_seq_device snd_timer snd acpi_als kfifo_buf industrialio soundcore elan_i2c snd_soc_sst_acpi dw_dmac dw_dmac_core i2c_designware_platform i2c_designware_core 8250_dw spi_pxa2xx
  _platform dell_rbtn intel_smartconnect mac_hid binfmt_misc parport_pc ppdev lp parport autofs4 usbhid i915 i2c_algo_bit psmouse drm_kms_helper syscopyarea ahci sysfillrect libahci sysimgblt fb_sys_fops drm wmi i2c_hid hid video sdhci_acp
  i sdhci fjes
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.709993] CPU: 0 PID: 2309 Comm: Xorg Tainted: G     U          4.4.0-36-generic #55-Ubuntu
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710022] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710046] task: ffff8802116c6e00 ti: ffff8800341fc000 task.ti: ffff8800341fc000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710070] RIP: 0010:[<ffffffff81031492>]  [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710101] RSP: 0018:ffff88021f204e70  EFLAGS: 00010046
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710119] RAX: 00000000341ffcdf RBX: 0000000000000000 RCX: 0000000000000000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710142] RDX: ffff88021f200000 RSI: ffff88021f204f58 RDI: 0000000000000000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710165] RBP: ffff88021f204ec0 R08: ffffffff81caf131 R09: 00000000000004a8
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710187] R10: 00000000000deaa1 R11: 00000000000004a8 R12: ffff88021f203fc0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710210] R13: ffff8802116c6e00 R14: ffff88021f1fffc0 R15: 00000000341ffcd8
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710234] FS:  00007f0bc69dea00(0000) GS:ffff88021f200000(0000) knlGS:0000000000000000
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710260] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710279] CR2: 00000000341ffcd8 CR3: 0000000035246000 CR4: 00000000001406f0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710303] Stack:
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710310]  0000000000000000 ffff88021f204f58 0000000000000000 ffffffff81caf131
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710341]  00000000341ffcd8 ffff88021f204f58 00000000341ffcd8 ffff8802116c6e00
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710371]  0000000000000000 0000000000000040 ffff88021f204f08 ffffffff81031628
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710400] Call Trace:
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710410]  <#DF> 
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710423]  [<ffffffff81031628>] show_regs+0xa8/0x1b0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710450]  [<ffffffff81060d11>] df_debug+0x21/0x30
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710473]  [<ffffffff8102fb4c>] do_double_fault+0x7c/0xf0
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710510]  [<ffffffff8182fb38>] double_fault+0x28/0x30
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710564]  [<ffffffffc0090c34>] ? vblank_disable_fn+0x44/0xb0 [drm]
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710602]  <<EOE>> 
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710616]  <UNK> Code: 4d 85 ff 4c 8b 24 10 4d 8d b4 24 00 c0 ff ff 0f 84 af 00 00 00 8b 05 12 54 df 00 31 db 85 c0 7f 34 eb 6d 85 db 0f 85 c5 00 00 00 <49> 8b 17 4d 8d 6f 08 48 8b 75 c8 48 c7 c7 27 f1 ca 81 4d 89 ef 
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710747] RIP  [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710775]  RSP <ffff88021f204e70>
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.710789] CR2: 00000000341ffcd8
  Sep  6 18:38:26 adept-XPS13-9333 kernel: [31531.717403] ---[ end trace cd014976123b5112 ]---

  
  KDE Neon 5.7.4 (But on Kubuntu it was the same problem)
  kernel - 4.4.0-36-generic
  --- 
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC3:  adept      3910 F.... pulseaudio
   /dev/snd/controlC2:  adept      3910 F.... pulseaudio
   /dev/snd/controlC1:  adept      3910 F.... pulseaudio
   /dev/snd/controlC0:  adept      3910 F.... pulseaudio
  DistroRelease: KDE 16.04
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-09-05 (4 days ago)
  InstallationMedia: neon user "Xenial" - Build amd64 LIVE Binary 20160901-10:27
  MachineType: Dell Inc. XPS13 9333
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=7d2381a2-e76b-4702-847f-a4fa16bb2a94 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-36-generic N/A
   linux-backports-modules-4.4.0-36-generic  N/A
   linux-firmware                            1.157.3
  Tags:  xenial
  Uname: Linux 4.4.0-36-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 08/31/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A08
  dmi.board.name: 0GFTRT
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA08:bd08/31/2015:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0GFTRT:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: XPS13 9333
  dmi.sys.vendor: Dell Inc.

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