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Message #08460
[Bug 1621939] Re: Dell XPS 13 9333 (Intel Haswell) hangs several times per day
** Changed in: linux (Ubuntu)
Status: Triaged => Invalid
** Changed in: linux (Ubuntu Xenial)
Status: Triaged => Invalid
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https://bugs.launchpad.net/bugs/1621939
Title:
Dell XPS 13 9333 (Intel Haswell) hangs several times per day
Status in linux package in Ubuntu:
Invalid
Status in linux source package in Xenial:
Invalid
Bug description:
Hello
Please help - it's very annoying. In logs:
last hang:
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.971812] invalid opcode: 0000 [#1] SMP
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.971851] Modules linked in: uas usb_storage hid_logitech_hidpp hid_plantronics hid_logitech_dj snd_usb_audio snd_usbmidi_lib rfcomm snd_seq_dummy ax88179_178a usbnet mii vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) bnep drbg ansi_cprng ctr ccm pci_stub intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm irqbypass ath3k crct10dif_pclmul uvcvideo crc32_pclmul dell_wmi hid_rmi dell_laptop btusb sparse_keymap dcdbas btrtl videobuf2_vmalloc videobuf2_memops btbcm aesni_intel dell_smm_hwmon videobuf2_v4l2 btintel videobuf2_core v4l2_common videodev aes_x86_64 bluetooth media lrw gf128mul glue_helper hid_multitouch ablk_helper cryptd arc4 ath9k ath9k_common joydev ath9k_hw input_leds serio_raw snd_hda_codec_hdmi ath mac80211 snd_hda_codec_realtek snd_hda_codec_generic snd_soc_rt5640 snd_soc_rl6231 snd_hda_intel cfg80211 snd_soc_core lpc_ich snd_hda_codec mei_me mei snd_compress snd_hda_core ac97_bus snd_pcm_dmaengine shpchp snd_hwdep snd_pcm snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer acpi_als kfifo_buf industrialio snd elan_i2c soundcore snd_soc_sst_acpi dw_dmac dw_dmac_core 8250_dw spi_pxa2xx_platform i2c_designware_platform i2c_designware_core dell_rbtn intel_smartconnect mac_hid binfmt_misc parport_pc ppdev lp parport autofs4 usbhid i915 psmouse i2c_algo_bit drm_kms_helper syscopyarea sysfillrect ahci sysimgblt fb_sys_fops libahci drm wmi sdhci_acpi sdhci i2c_hid hid video fjes [last unloaded: vboxdrv]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972447] CPU: 3 PID: 2813 Comm: Xorg Tainted: G OE 4.4.0-36-generic #55-Ubuntu
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972477] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972500] task: ffff88003569c4c0 ti: ffff8802132b0000 task.ti: ffff8802132b0000
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972524] RIP: 0010:[<ffffffffc008bee0>] [<ffffffffc008bee0>] drm_vblank_count+0x0/0x40 [drm]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972570] RSP: 0018:ffff8802132b3d10 EFLAGS: 00010246
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972588] RAX: 0000000000000000 RBX: ffff880035a4c800 RCX: 0000000000000000
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972611] RDX: 0000000000000001 RSI: 0000000000000000 RDI: ffff880035a4c800
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972633] RBP: ffff8802132b3da0 R08: 0000000000000006 R09: 00000000000000a0
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972656] R10: ffff8802132b3de8 R11: ffffffffc00ae950 R12: ffff8802132b3de8
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972678] R13: ffff880212409000 R14: 0000000000000001 R15: 0000000000000000
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972702] FS: 00007f33434a3a00(0000) GS:ffff88021f2c0000(0000) knlGS:0000000000000000
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972728] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972746] CR2: 000036c1789e3000 CR3: 0000000210964000 CR4: 00000000001406e0
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972769] Stack:
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972776] ffffffffc008e118 ffffffff81705f6b 00007fff82950ca0 00007fff82950ca0
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972804] 0000000000000040 ffff880035a46400 ffff880200000000 ffffffff817070b4
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972832] 00007fff82950ca8 00007fff82950ce0 0000000000000000 0000000000000000
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972874] Call Trace:
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972896] [<ffffffffc008e118>] ? drm_wait_vblank+0xd8/0x5c0 [drm]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972920] [<ffffffff81705f6b>] ? sock_recvmsg+0x3b/0x50
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972939] [<ffffffff817070b4>] ? ___sys_recvmsg+0x164/0x1f0
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972966] [<ffffffffc008b742>] drm_ioctl+0x152/0x540 [drm]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.972992] [<ffffffffc008e040>] ? drm_modeset_ctl+0x60/0x60 [drm]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973014] [<ffffffff810eed8d>] ? enqueue_hrtimer+0x3d/0x90
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973034] [<ffffffff810ef8d6>] ? hrtimer_start_range_ns+0x1d6/0x3e0
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973056] [<ffffffff81220c1f>] do_vfs_ioctl+0x29f/0x490
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973075] [<ffffffff81707b40>] ? __sys_recvmsg+0x80/0x90
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973094] [<ffffffff81220e89>] SyS_ioctl+0x79/0x90
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973112] [<ffffffff8182dfb2>] entry_SYSCALL_64_fastpath+0x16/0x71
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973133] Code: 8b 90 a0 01 00 00 e8 c0 fc ff ff 5b 41 5c 5d c3 66 2e 0f 1f 84 00 00 00 00 00 90 0f 1f 44 00 00 55 31 c0 48 89 e5 5d c3 0f 1f 00 <0f> 1f 44 00 00 89 f0 48 69 c0 b8 00 00 00 48 03 87 80 01 00 00
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973258] RIP [<ffffffffc008bee0>] drm_vblank_count+0x0/0x40 [drm]
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.973288] RSP <ffff8802132b3d10>
Sep 9 09:31:38 adept-XPS13-9333 kernel: [71324.980699] ---[ end trace 0f8601b3eb87818f ]---
Previous hang:
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709354] PANIC: double fault, error_code: 0x0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709360] CPU: 0 PID: 2309 Comm: Xorg Tainted: G U 4.4.0-36-generic #55-Ubuntu
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709362] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709363] task: ffff8802116c6e00 ti: ffff8800341fc000 task.ti: ffff8800341fc000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709365] RIP: 0010:[<ffffffffc0090c34>] [<ffffffffc0090c34>] vblank_disable_fn+0x44/0xb0 [drm]
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709401] RSP: 0018:00000000341ffcd8 EFLAGS: 00010202
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709402] RAX: ffff880215ef4800 RBX: ffff880035420400 RCX: ffff880035420400
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709403] RDX: 00000000000deaa1 RSI: 0000000000000000 RDI: ffff880215ef498c
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709403] RBP: ffff8800341ffcf8 R08: 0000000000000000 R09: 0000000000007b2e
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709404] R10: 00000000000deaa1 R11: ffff880035420400 R12: ffff880215ef4800
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709405] R13: ffff880215ef498c R14: 0000000000000000 R15: 0000000000000000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709406] FS: 00007f0bc69dea00(0000) GS:ffff88021f200000(0000) knlGS:0000000000000000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709407] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709408] CR2: 00000000341ffcc8 CR3: 0000000035246000 CR4: 00000000001406f0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709409] Stack:
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709448] BUG: unable to handle kernel paging request at 00000000341ffcd8
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709477] IP: [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709500] PGD 0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709507] Oops: 0000 [#1] SMP
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709518] Modules linked in: bnep uas usb_storage hid_logitech_hidpp hid_plantronics hid_logitech_dj cdc_mbim cdc_wdm cdc_ncm snd_usb_audio usbnet mii snd_usbmidi_lib drbg ansi_cprng ctr ccm
hid_rmi dell_wmi sparse_keymap dell_laptop dcdbas dell_smm_hwmon arc4 intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm ath9k irqbypass crct10dif_pclmul crc32_pclmul ath9k_common ath9k_hw aesni_intel ath aes_x86_64
lrw gf128mul glue_helper ablk_helper cryptd mac80211 snd_soc_rt5640 uvcvideo videobuf2_vmalloc videobuf2_memops joydev input_leds cfg80211 hid_multitouch snd_soc_rl6231 videobuf2_v4l2 snd_soc_core ath3k videobuf2_core v4l2_common btusb v
ideodev btrtl btbcm btintel media snd_compress ac97_bus bluetooth snd_pcm_dmaengine snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic snd_seq_midi snd_seq_midi_event snd_hda_intel snd_hda_codec snd_hda_core snd_hwdep snd_raw
midi shpchp snd_pcm lpc_ich mei_me mei serio_raw snd_seq snd_seq_device snd_timer snd acpi_als kfifo_buf industrialio soundcore elan_i2c snd_soc_sst_acpi dw_dmac dw_dmac_core i2c_designware_platform i2c_designware_core 8250_dw spi_pxa2xx
_platform dell_rbtn intel_smartconnect mac_hid binfmt_misc parport_pc ppdev lp parport autofs4 usbhid i915 i2c_algo_bit psmouse drm_kms_helper syscopyarea ahci sysfillrect libahci sysimgblt fb_sys_fops drm wmi i2c_hid hid video sdhci_acp
i sdhci fjes
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.709993] CPU: 0 PID: 2309 Comm: Xorg Tainted: G U 4.4.0-36-generic #55-Ubuntu
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710022] Hardware name: Dell Inc. XPS13 9333/0GFTRT, BIOS A08 08/31/2015
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710046] task: ffff8802116c6e00 ti: ffff8800341fc000 task.ti: ffff8800341fc000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710070] RIP: 0010:[<ffffffff81031492>] [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710101] RSP: 0018:ffff88021f204e70 EFLAGS: 00010046
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710119] RAX: 00000000341ffcdf RBX: 0000000000000000 RCX: 0000000000000000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710142] RDX: ffff88021f200000 RSI: ffff88021f204f58 RDI: 0000000000000000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710165] RBP: ffff88021f204ec0 R08: ffffffff81caf131 R09: 00000000000004a8
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710187] R10: 00000000000deaa1 R11: 00000000000004a8 R12: ffff88021f203fc0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710210] R13: ffff8802116c6e00 R14: ffff88021f1fffc0 R15: 00000000341ffcd8
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710234] FS: 00007f0bc69dea00(0000) GS:ffff88021f200000(0000) knlGS:0000000000000000
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710260] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710279] CR2: 00000000341ffcd8 CR3: 0000000035246000 CR4: 00000000001406f0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710303] Stack:
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710310] 0000000000000000 ffff88021f204f58 0000000000000000 ffffffff81caf131
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710341] 00000000341ffcd8 ffff88021f204f58 00000000341ffcd8 ffff8802116c6e00
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710371] 0000000000000000 0000000000000040 ffff88021f204f08 ffffffff81031628
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710400] Call Trace:
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710410] <#DF>
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710423] [<ffffffff81031628>] show_regs+0xa8/0x1b0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710450] [<ffffffff81060d11>] df_debug+0x21/0x30
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710473] [<ffffffff8102fb4c>] do_double_fault+0x7c/0xf0
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710510] [<ffffffff8182fb38>] double_fault+0x28/0x30
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710564] [<ffffffffc0090c34>] ? vblank_disable_fn+0x44/0xb0 [drm]
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710602] <<EOE>>
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710616] <UNK> Code: 4d 85 ff 4c 8b 24 10 4d 8d b4 24 00 c0 ff ff 0f 84 af 00 00 00 8b 05 12 54 df 00 31 db 85 c0 7f 34 eb 6d 85 db 0f 85 c5 00 00 00 <49> 8b 17 4d 8d 6f 08 48 8b 75 c8 48 c7 c7 27 f1 ca 81 4d 89 ef
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710747] RIP [<ffffffff81031492>] show_stack_log_lvl+0x72/0x160
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710775] RSP <ffff88021f204e70>
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.710789] CR2: 00000000341ffcd8
Sep 6 18:38:26 adept-XPS13-9333 kernel: [31531.717403] ---[ end trace cd014976123b5112 ]---
KDE Neon 5.7.4 (But on Kubuntu it was the same problem)
kernel - 4.4.0-36-generic
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC3: adept 3910 F.... pulseaudio
/dev/snd/controlC2: adept 3910 F.... pulseaudio
/dev/snd/controlC1: adept 3910 F.... pulseaudio
/dev/snd/controlC0: adept 3910 F.... pulseaudio
DistroRelease: KDE 16.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-09-05 (4 days ago)
InstallationMedia: neon user "Xenial" - Build amd64 LIVE Binary 20160901-10:27
MachineType: Dell Inc. XPS13 9333
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=7d2381a2-e76b-4702-847f-a4fa16bb2a94 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.4.0-36-generic N/A
linux-backports-modules-4.4.0-36-generic N/A
linux-firmware 1.157.3
Tags: xenial
Uname: Linux 4.4.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 08/31/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0GFTRT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd08/31/2015:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0GFTRT:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
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