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[Bug 1798833] Re: Network unusable (>1s-5s pings) on e1000e

 

** Also affects: linux-hwe (Ubuntu)
   Importance: Undecided
       Status: New

** Also affects: linux-hwe (Ubuntu Xenial)
   Importance: Undecided
       Status: New

** Also affects: linux-meta-hwe (Ubuntu Xenial)
   Importance: Undecided
       Status: New

** Changed in: linux-meta-hwe (Ubuntu)
       Status: New => Invalid

** Also affects: linux (Ubuntu)
   Importance: Undecided
       Status: New

** Also affects: linux (Ubuntu Bionic)
   Importance: Undecided
       Status: New

** Also affects: linux-hwe (Ubuntu Bionic)
   Importance: Undecided
       Status: New

** Also affects: linux-meta-hwe (Ubuntu Bionic)
   Importance: Undecided
       Status: New

** Changed in: linux (Ubuntu Xenial)
       Status: New => Invalid

** Changed in: linux-hwe (Ubuntu Bionic)
       Status: New => Invalid

** Changed in: linux-meta-hwe (Ubuntu Xenial)
       Status: New => Invalid

** Changed in: linux-meta-hwe (Ubuntu Bionic)
       Status: New => Invalid

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https://bugs.launchpad.net/bugs/1798833

Title:
  Network unusable (>1s-5s pings) on e1000e

Status in linux package in Ubuntu:
  Incomplete
Status in linux-hwe package in Ubuntu:
  New
Status in linux-meta-hwe package in Ubuntu:
  Invalid
Status in linux source package in Xenial:
  Invalid
Status in linux-hwe source package in Xenial:
  New
Status in linux-meta-hwe source package in Xenial:
  Invalid
Status in linux source package in Bionic:
  Incomplete
Status in linux-hwe source package in Bionic:
  Invalid
Status in linux-meta-hwe source package in Bionic:
  Invalid

Bug description:
  On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards,
  installing any kernels above, but not including 4.15.0-20, break the
  network connectivity of the machine.

  Latest kernel where network card works:
  linux-image-4.15.0-20-generic               4.15.0-20.21~16.04.1                         amd64        Signed kernel image generic

  Tested kernels where network card breaks:
  4.15.0-22
  4.15.0-33
  4.15.0-36

  # lspci -nn -d ::0200
  00:1f.6 Ethernet controller [0200]: Intel Corporation Device [8086:15bb] (rev 10)

  BIOS Information
          Vendor: Dell Inc.
          Version: 1.2.14
          Release Date: 09/06/2018

  To reproduce the issue:

  1. Install any kernel starting on 4.15.0-22 or above
  2. Boot the machine with the new kernel
  3. ping the gateway (pings are in the sub 1ms range)
  4. Attempt to do things that use the network, i.e. apt update or scp, etc. It may take a minute or so before things get hung, i.e. you will see apt update progress stop and the transfer rate drop down to just a few kb/s or simply say stalled.
  4. Now ping the gateway again and you will see 1-5s pings, dropped packets
  5. At this point network is no longer usable

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-generic-hwe-16.04 (not installed)
  ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17
  Uname: Linux 4.15.0-20-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Oct 19 10:35:08 2018
  InstallationDate: Installed on 2016-08-25 (784 days ago)
  InstallationMedia: It
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: linux-meta-hwe
  UpgradeStatus: No upgrade log present (probably fresh install)

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