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[Bug 1203540] Re: Multiple monitors no longer working on zenbook ux31e

 

Mark Russell, as per
http://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX31E/#support_Download_8
an update is available for your BIOS (214). If you update to this, does
it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Tags added: bios-outdated-214 needs-upstream-testing regression-
update

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1203540

Title:
  Multiple monitors no longer working on zenbook ux31e

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Running up-to-date Saucy.

  Just recently (within the last couple of days)  my Asus Zenbook lost
  the ability to support two displays.

  If I boot with an external display (via mini-vga port) it will work,
  but the internal panel will not.  If I boot without the external
  display, the internal panel works fine, but hot-plugging the external
  panel does nothing.

  If I check System Settings / Displays using the external monitor, I
  only see my external monitor, although Displays reports it as "Built-
  in Display".

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
  ProcVersionSignature: Ubuntu 3.10.0-4.13-generic 3.10.1
  Uname: Linux 3.10.0-4-generic x86_64
  .tmp.unity.support.test.1:
   
  ApportVersion: 2.11-0ubuntu1
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  Date: Sun Jul 21 12:37:31 2013
  DistUpgraded: 2013-02-14 16:33:22,299 DEBUG enabling apt cron job
  DistroCodename: saucy
  DistroVariant: ubuntu
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:1427]
  InstallationDate: Installed on 2012-10-20 (273 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
  MachineType: ASUSTeK Computer Inc. UX31E
  MarkForUpload: True
  PackageArchitecture: all
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.10.0-4-generic root=/dev/mapper/ubuntu-root ro splash pcie_aspm=force drm.vblankoffdelay=1 i915.semaphores=1 elevator=noop vt.handoff=7
  SourcePackage: compiz
  UpgradeStatus: Upgraded to saucy on 2013-02-14 (156 days ago)
  dmi.bios.date: 12/26/2011
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX31E.210
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX31E
  dmi.board.vendor: ASUSTeK Computer Inc.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK Computer Inc.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31E.210:bd12/26/2011:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
  dmi.product.name: UX31E
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK Computer Inc.
  version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
  version.ia32-libs: ia32-libs 20090808ubuntu36
  version.libdrm2: libdrm2 2.4.45-2ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.4-0ubuntu3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.4-0ubuntu3
  version.xserver-xorg-core: xserver-xorg-core 2:1.14.2-0ubuntu1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.9-0ubuntu3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.8-0ubuntu1.1
  xserver.bootTime: Sun Jul 21 10:32:21 2013
  xserver.configfile: default
  xserver.errors: open /dev/dri/card0: No such file or directory
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.14.2-0ubuntu1

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