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Message #00982
[Bug 1176122] Re: computer randomly restarts when ac power adapter is used.
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667601/+files/UdevDb.txt
** Attachment removed: "UdevLog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667602/+files/UdevLog.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667598/+files/ProcModules.txt
** Attachment removed: "PulseList.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667599/+files/PulseList.txt
** Attachment removed: "RfKill.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667600/+files/RfKill.txt
** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667603/+files/WifiSyslog.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667596/+files/ProcCpuinfo.txt
** Attachment removed: "IwConfig.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667593/+files/IwConfig.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667594/+files/Lspci.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667597/+files/ProcInterrupts.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667595/+files/Lsusb.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667591/+files/CurrentDmesg.txt
** Attachment removed: "HookError_cloud_archive.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667592/+files/HookError_cloud_archive.txt
** Attachment removed: "CRDA.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667590/+files/CRDA.txt
** Attachment removed: "AlsaInfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667588/+files/AlsaInfo.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667589/+files/BootDmesg.txt
** Description changed:
this is a problem with all ubuntu variants and others based on ubuntu
(namely linux mint).
it exists in 13.04 and 12.10 and if the laptop is pluged into ac power,
the laptop will randomly restart. it could be in 30 seconds, or 30
minutes. I have left the laptop to sit, at desktop, come back and
opened a terminal and bam! computer restarts. no warning.
by accident I had it unplugged one day and it did not restart once. I
finally figured out the source of the problem (ac power cord).
this problem does not exist with other Linux distributions. Ubuntu and
Linux Mint are the only ones with the problem.
If I install Ubuntu or Mint and run on battery power, excellent. no
crashes of any kind.
the problem only exists when ac power charger cable is plugged in.
- ---
+ ---
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: dave 1955 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: dave 1955 F.... pulseaudio
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042
InstallationDate: Installed on 2013-05-04 (2 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK Computer Inc. U56E
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
- TERM=xterm
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=en_US.UTF-8
- SHELL=/bin/bash
+ TERM=xterm
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8
RelatedPackageVersions:
- linux-restricted-modules-3.8.0-19-generic N/A
- linux-backports-modules-3.8.0-19-generic N/A
- linux-firmware 1.106
+ linux-restricted-modules-3.8.0-19-generic N/A
+ linux-backports-modules-3.8.0-19-generic N/A
+ linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 09/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U56E.211
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: U56E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: U56E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
- ---
- ApportVersion: 2.9.2-0ubuntu8
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: dave 1955 F.... pulseaudio
- DistroRelease: Ubuntu 13.04
- HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042
- InstallationDate: Installed on 2013-05-04 (2 days ago)
- InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
- MachineType: ASUSTeK Computer Inc. U56E
- MarkForUpload: True
- Package: linux (not installed)
- ProcEnviron:
- TERM=xterm
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=en_US.UTF-8
- SHELL=/bin/bash
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8
- RelatedPackageVersions:
- linux-restricted-modules-3.8.0-19-generic N/A
- linux-backports-modules-3.8.0-19-generic N/A
- linux-firmware 1.106
- Tags: raring
- Uname: Linux 3.8.0-19-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
- dmi.bios.date: 09/29/2011
- dmi.bios.vendor: American Megatrends Inc.
- dmi.bios.version: U56E.211
- dmi.board.asset.tag: ATN12345678901234567
- dmi.board.name: U56E
- dmi.board.vendor: ASUSTeK Computer Inc.
- dmi.board.version: 1.0
- dmi.chassis.asset.tag: No Asset Tag
- dmi.chassis.type: 10
- dmi.chassis.vendor: ASUSTeK Computer Inc.
- dmi.chassis.version: 1.0
- dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
- dmi.product.name: U56E
- dmi.product.version: 1.0
- dmi.sys.vendor: ASUSTeK Computer Inc.
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1176122
Title:
computer randomly restarts when ac power adapter is used.
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
this is a problem with all ubuntu variants and others based on ubuntu
(namely linux mint).
it exists in 13.04 and 12.10 and if the laptop is pluged into ac
power, the laptop will randomly restart. it could be in 30 seconds,
or 30 minutes. I have left the laptop to sit, at desktop, come back
and opened a terminal and bam! computer restarts. no warning.
by accident I had it unplugged one day and it did not restart once. I
finally figured out the source of the problem (ac power cord).
this problem does not exist with other Linux distributions. Ubuntu
and Linux Mint are the only ones with the problem.
If I install Ubuntu or Mint and run on battery power, excellent. no
crashes of any kind.
the problem only exists when ac power charger cable is plugged in.
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dave 1955 F.... pulseaudio
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042
InstallationDate: Installed on 2013-05-04 (2 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK Computer Inc. U56E
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8
RelatedPackageVersions:
linux-restricted-modules-3.8.0-19-generic N/A
linux-backports-modules-3.8.0-19-generic N/A
linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 09/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: U56E.211
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: U56E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: U56E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
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