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Message #02246
[Bug 1171242] Re: Computer randomly crashes or shuts down.
Adennris, this bug report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1171242/comments/14
regarding this being fixed via hardware replacement. For future
reference you can manage the status of your own bugs by clicking on the
current status in the yellow line and then choosing a new status in the
revealed drop down box. You can learn more about bug statuses at
https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time
to report this bug and helping to make Ubuntu better. Please submit any
future bugs you may find.
** Description changed:
[I'm a software eng but not an ubuntu admin/expert]
Over the last few weeks, the computer has crashed suddenly about 10 times by jumping into console mode, displaying a stack-trace and not responding to anything.
See the few screen photos I have captured for 5 of those crashes: https://plus.google.com/photos/105540241924141497089/albums/5866912783964877793?authkey=CJHamI7B1LH7NQ
(Sorry for the low quality of some of the photos, 4 of them are easily readable, I can try to post-process the 5th to make it more readable if needed)
Also about another 10+ times, the computer has slowed down suddenly and
incredibly for a few seconds (up to a minute) and then suddenly turned
off by itself in an instant (not actually shutting down).
This has been happening more often when being on G+ hangouts (video
conference) or watching a video (amazon video) than while doing other
operations but it has also happened while simply browsing the net on
sites which do neither sound nor video.
Note that I have dual-boot Win7 + Ubuntu 12.04 and while I am not using
Windows much, I did use it a few times (video watching and browsing) and
have not hit any issues.
I have run the ubuntu grub loader memtest last night. 7 full runs, all
passes.
- Let me know what information you need.
-
- Side note:
- Before filing this bug, I ran "ubuntu-bug linux" from the command line, it gathered some information, I then clicked send and it seemed to send it. It then opened this window in which I logged in and then filled this information for this bug. As such, I am assuming some information has been attached to this bug already even though I do not see it here.
-
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-40-generic 3.2.0-40.64
ProcVersionSignature: Ubuntu 3.2.0-40.64-generic 3.2.40
Uname: Linux 3.2.0-40-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: jclilot 2099 F.... pulseaudio
- /dev/snd/controlC1: jclilot 2099 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: jclilot 2099 F.... pulseaudio
+ /dev/snd/controlC1: jclilot 2099 F.... pulseaudio
Card0.Amixer.info:
- Card hw:0 'PCH'/'HDA Intel PCH at 0xd0700000 irq 50'
- Mixer name : 'Intel CougarPoint HDMI'
- Components : 'HDA:10ec0269,102804d7,00100100 HDA:80862805,80860101,00100000'
- Controls : 25
- Simple ctrls : 12
+ Card hw:0 'PCH'/'HDA Intel PCH at 0xd0700000 irq 50'
+ Mixer name : 'Intel CougarPoint HDMI'
+ Components : 'HDA:10ec0269,102804d7,00100100 HDA:80862805,80860101,00100000'
+ Controls : 25
+ Simple ctrls : 12
Card1.Amixer.info:
- Card hw:1 'U0x46d0x991'/'USB Device 0x46d:0x991 at usb-0000:02:00.0-2.3, high speed'
- Mixer name : 'USB Mixer'
- Components : 'USB046d:0991'
- Controls : 2
- Simple ctrls : 1
+ Card hw:1 'U0x46d0x991'/'USB Device 0x46d:0x991 at usb-0000:02:00.0-2.3, high speed'
+ Mixer name : 'USB Mixer'
+ Components : 'USB046d:0991'
+ Controls : 2
+ Simple ctrls : 1
Card1.Amixer.values:
- Simple mixer control 'Mic',0
- Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
- Capture channels: Mono
- Limits: Capture 0 - 8
- Mono: Capture 5 [62%] [25.50dB] [on]
+ Simple mixer control 'Mic',0
+ Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
+ Capture channels: Mono
+ Limits: Capture 0 - 8
+ Mono: Capture 5 [62%] [25.50dB] [on]
Date: Sun Apr 21 14:07:48 2013
HibernationDevice: RESUME=UUID=eaa73625-b4d6-4441-9ab4-ec3acc62ec81
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. Dell System Inspiron N4110
MarkForUpload: True
ProcEnviron:
- TERM=xterm
- PATH=(custom, no user)
- LANG=en_US.UTF-8
- SHELL=/bin/bash
+ TERM=xterm
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-40-generic root=UUID=dcce4d71-24d6-4a15-8693-9cf4d6aef3cb ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.2.0-40-generic N/A
- linux-backports-modules-3.2.0-40-generic N/A
- linux-firmware 1.79.1
+ linux-restricted-modules-3.2.0-40-generic N/A
+ linux-backports-modules-3.2.0-40-generic N/A
+ linux-firmware 1.79.1
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to precise on 2012-06-08 (317 days ago)
dmi.bios.date: 02/09/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 05TM8C
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd02/09/2012:svnDellInc.:pnDellSystemInspironN4110:pvr:rvnDellInc.:rn05TM8C:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System Inspiron N4110
dmi.sys.vendor: Dell Inc.
** Tags added: bios-outdated-a12 kernel-therm regression-potential
** Changed in: linux (Ubuntu)
Status: Confirmed => Invalid
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1171242
Title:
Computer randomly crashes or shuts down.
Status in “linux” package in Ubuntu:
Invalid
Bug description:
[I'm a software eng but not an ubuntu admin/expert]
Over the last few weeks, the computer has crashed suddenly about 10 times by jumping into console mode, displaying a stack-trace and not responding to anything.
See the few screen photos I have captured for 5 of those crashes: https://plus.google.com/photos/105540241924141497089/albums/5866912783964877793?authkey=CJHamI7B1LH7NQ
(Sorry for the low quality of some of the photos, 4 of them are easily readable, I can try to post-process the 5th to make it more readable if needed)
Also about another 10+ times, the computer has slowed down suddenly
and incredibly for a few seconds (up to a minute) and then suddenly
turned off by itself in an instant (not actually shutting down).
This has been happening more often when being on G+ hangouts (video
conference) or watching a video (amazon video) than while doing other
operations but it has also happened while simply browsing the net on
sites which do neither sound nor video.
Note that I have dual-boot Win7 + Ubuntu 12.04 and while I am not
using Windows much, I did use it a few times (video watching and
browsing) and have not hit any issues.
I have run the ubuntu grub loader memtest last night. 7 full runs, all
passes.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-40-generic 3.2.0-40.64
ProcVersionSignature: Ubuntu 3.2.0-40.64-generic 3.2.40
Uname: Linux 3.2.0-40-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jclilot 2099 F.... pulseaudio
/dev/snd/controlC1: jclilot 2099 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xd0700000 irq 50'
Mixer name : 'Intel CougarPoint HDMI'
Components : 'HDA:10ec0269,102804d7,00100100 HDA:80862805,80860101,00100000'
Controls : 25
Simple ctrls : 12
Card1.Amixer.info:
Card hw:1 'U0x46d0x991'/'USB Device 0x46d:0x991 at usb-0000:02:00.0-2.3, high speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:0991'
Controls : 2
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'Mic',0
Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
Capture channels: Mono
Limits: Capture 0 - 8
Mono: Capture 5 [62%] [25.50dB] [on]
Date: Sun Apr 21 14:07:48 2013
HibernationDevice: RESUME=UUID=eaa73625-b4d6-4441-9ab4-ec3acc62ec81
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. Dell System Inspiron N4110
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-40-generic root=UUID=dcce4d71-24d6-4a15-8693-9cf4d6aef3cb ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-40-generic N/A
linux-backports-modules-3.2.0-40-generic N/A
linux-firmware 1.79.1
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to precise on 2012-06-08 (317 days ago)
dmi.bios.date: 02/09/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 05TM8C
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd02/09/2012:svnDellInc.:pnDellSystemInspironN4110:pvr:rvnDellInc.:rn05TM8C:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System Inspiron N4110
dmi.sys.vendor: Dell Inc.
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