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[Bug 1133670] Re: USB 3.0 xHCI driver fails to load no USB 3.0 ports work (12.04)

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surokgr, as per
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5212928&prodTypeId=321957&prodSeriesId=5212927&swLang=13&taskId=135&swEnvOID=4132#120
an update is available for your BIOS (F.43). If you update to this, does
it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Tags removed: kernel-unable-to-test-upstream usb3
** Tags added: bios-outdated-f.43 needs-upstream-testing

** Attachment removed: "lspci-vnvn.log"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1133670/+attachment/3548246/+files/lspci-vnvn.log

** Description changed:

- As stated in summary xhci driver fails to load as a result no devices connected to USB 3.0 ports get recognized (they are powered up normally)
- Successfull USB 2.0 start followed by USB 3.0 xhci load failure
- Ports are working OK in Windows 8 x64
+ As stated in summary xhci driver fails to load as a result no devices connected to USB 3.0 ports get recognized (they are powered up normally) Successfull USB 2.0 start followed by USB 3.0 xhci load failure Ports are working OK in Windows 8 x64
  Laptop has been set to UEFI no secure boot
- 
- $ lsb_release -rd
- Description:	Ubuntu 12.04.2 LTS
- Release:	12.04
- 
- Ubuntu 3.2.0-38.61-generic 3.2.37
  
  [    2.007284] ehci_hcd 0000:00:1d.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
  [    2.007296] ehci_hcd 0000:00:1d.0: setting latency timer to 64
  [    2.007299] ehci_hcd 0000:00:1d.0: EHCI Host Controller
  [    2.007330] ehci_hcd 0000:00:1d.0: new USB bus registered, assigned bus number 2
  [    2.007351] ehci_hcd 0000:00:1d.0: debug port 2
  [    2.011237] ehci_hcd 0000:00:1d.0: cache line size of 64 is not supported
  [    2.011241] ehci_hcd 0000:00:1d.0: irq 16, io mem 0xd4738000
  [    2.027093] ehci_hcd 0000:00:1d.0: USB 2.0 started, EHCI 1.00
  [    2.027197] hub 2-0:1.0: USB hub found
  [    2.027199] hub 2-0:1.0: 2 ports detected
  [    2.027240] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
  [    2.027248] uhci_hcd: USB Universal Host Controller Interface driver
  [    2.027269] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
  [    2.027270] xhci_hcd 0000:00:14.0: PCI INT A: no GSI
  [    2.027290] xhci_hcd 0000:00:14.0: setting latency timer to 64
  [    2.027294] xhci_hcd 0000:00:14.0: xHCI Host Controller
  [    2.027324] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
  [    2.027410] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
  [    2.027412] xhci_hcd 0000:00:14.0: request interrupt 255 failed
  [    2.027414] xhci_hcd 0000:00:14.0: USB bus 3 deregistered
  [    2.027463] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
  [    2.027464] xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -22
  [    2.027468] xhci_hcd: probe of 0000:00:14.0 failed with error -22
  [    2.027489] usbcore: registered new interface driver libusual
  ---
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.1
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  urik       2149 F.... pulseaudio
  CRDA:
   country RU:
    (2402 - 2482 @ 40), (N/A, 20)
    (5735 - 5835 @ 20), (N/A, 30)
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xd4730000 irq 48'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d7605,103c17b7,00100107 HDA:11c11040,103c3066,00100200 HDA:80862806,80860101,00100000'
     Controls      : 37
     Simple ctrls  : 13
  DistroRelease: Ubuntu 12.04
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=a2df99be-86de-43d4-81b9-ce0d0c249976
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120817.1)
  MachineType: Hewlett-Packard HP ProBook 6570b
  MarkForUpload: True
  NonfreeKernelModules: wl
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-38-generic root=UUID=354fc147-d40f-4e2a-a68a-2d56ef1e3a8f ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-38-generic N/A
   linux-backports-modules-3.2.0-38-generic  N/A
   linux-firmware                            1.79.1
  StagingDrivers: mei
  Tags:  precise running-unity staging
  Uname: Linux 3.2.0-38-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo vboxusers
  dmi.bios.date: 09/24/2012
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68ICE Ver. F.31
  dmi.board.name: 17AB
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 42.32
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68ICEVer.F.31:bd09/24/2012:svnHewlett-Packard:pnHPProBook6570b:pvrA1029D1103:rvnHewlett-Packard:rn17AB:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ProBook 6570b
  dmi.product.version: A1029D1103
  dmi.sys.vendor: Hewlett-Packard

** Summary changed:

- USB 3.0 xHCI driver fails to load no USB 3.0 ports work (12.04)
+ [HP ProBook 6570b Notebook PC] USB 3.0 xHCI driver fails to load no USB 3.0 ports work (12.04)

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1133670

Title:
  [HP ProBook 6570b Notebook PC] USB 3.0 xHCI driver fails to load no
  USB 3.0 ports work (12.04)

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  As stated in summary xhci driver fails to load as a result no devices connected to USB 3.0 ports get recognized (they are powered up normally) Successfull USB 2.0 start followed by USB 3.0 xhci load failure Ports are working OK in Windows 8 x64
  Laptop has been set to UEFI no secure boot

  [    2.007284] ehci_hcd 0000:00:1d.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
  [    2.007296] ehci_hcd 0000:00:1d.0: setting latency timer to 64
  [    2.007299] ehci_hcd 0000:00:1d.0: EHCI Host Controller
  [    2.007330] ehci_hcd 0000:00:1d.0: new USB bus registered, assigned bus number 2
  [    2.007351] ehci_hcd 0000:00:1d.0: debug port 2
  [    2.011237] ehci_hcd 0000:00:1d.0: cache line size of 64 is not supported
  [    2.011241] ehci_hcd 0000:00:1d.0: irq 16, io mem 0xd4738000
  [    2.027093] ehci_hcd 0000:00:1d.0: USB 2.0 started, EHCI 1.00
  [    2.027197] hub 2-0:1.0: USB hub found
  [    2.027199] hub 2-0:1.0: 2 ports detected
  [    2.027240] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
  [    2.027248] uhci_hcd: USB Universal Host Controller Interface driver
  [    2.027269] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
  [    2.027270] xhci_hcd 0000:00:14.0: PCI INT A: no GSI
  [    2.027290] xhci_hcd 0000:00:14.0: setting latency timer to 64
  [    2.027294] xhci_hcd 0000:00:14.0: xHCI Host Controller
  [    2.027324] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
  [    2.027410] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
  [    2.027412] xhci_hcd 0000:00:14.0: request interrupt 255 failed
  [    2.027414] xhci_hcd 0000:00:14.0: USB bus 3 deregistered
  [    2.027463] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
  [    2.027464] xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -22
  [    2.027468] xhci_hcd: probe of 0000:00:14.0 failed with error -22
  [    2.027489] usbcore: registered new interface driver libusual
  ---
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.1
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  urik       2149 F.... pulseaudio
  CRDA:
   country RU:
    (2402 - 2482 @ 40), (N/A, 20)
    (5735 - 5835 @ 20), (N/A, 30)
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xd4730000 irq 48'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d7605,103c17b7,00100107 HDA:11c11040,103c3066,00100200 HDA:80862806,80860101,00100000'
     Controls      : 37
     Simple ctrls  : 13
  DistroRelease: Ubuntu 12.04
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=a2df99be-86de-43d4-81b9-ce0d0c249976
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120817.1)
  MachineType: Hewlett-Packard HP ProBook 6570b
  MarkForUpload: True
  NonfreeKernelModules: wl
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-38-generic root=UUID=354fc147-d40f-4e2a-a68a-2d56ef1e3a8f ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-38-generic N/A
   linux-backports-modules-3.2.0-38-generic  N/A
   linux-firmware                            1.79.1
  StagingDrivers: mei
  Tags:  precise running-unity staging
  Uname: Linux 3.2.0-38-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo vboxusers
  dmi.bios.date: 09/24/2012
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68ICE Ver. F.31
  dmi.board.name: 17AB
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 42.32
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68ICEVer.F.31:bd09/24/2012:svnHewlett-Packard:pnHPProBook6570b:pvrA1029D1103:rvnHewlett-Packard:rn17AB:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ProBook 6570b
  dmi.product.version: A1029D1103
  dmi.sys.vendor: Hewlett-Packard

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