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[Bug 1079073] Re: 3 out of 4 USB ports are dead on HP ProBook 4540s

 

Perseid, as per
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&prodTypeId=321957&prodSeriesId=5229455&swLang=13&taskId=135&swEnvOID=4059#120
an update is available for your BIOS (F.41). If you update to this, does
it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Tags added: bios-outdated-41 needs-upstream-testing regression-
potential

** Tags removed: kernel-bug-exists-upstream
** Tags added: kernel-bug-exists-upstream-v3.7-rc5

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- 3 out of 4 USB ports are dead on HP ProBook 4540s
+ [HP ProBook 4540s] 3 out of 4 USB ports are dead

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https://bugs.launchpad.net/bugs/1079073

Title:
  [HP ProBook 4540s] 3 out of 4 USB ports are dead

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Hi,

  all but one USB ports on my new HP ProBook 4540s appear to be dead. I
  see no reaction to plugging in any devices, even in the syslog. The
  laptop is booted via UEFI (and I see no option to switch to a
  classical BIOS).

  Best regards,
  Perseid

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-18-generic 3.5.0-18.29
  ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
  Uname: Linux 3.5.0-18-generic x86_64
  ApportVersion: 2.6.1-0ubuntu6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jakob      2103 F.... pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Date: Thu Nov 15 09:39:38 2012
  HibernationDevice: RESUME=UUID=6bc49cc9-fe98-4eec-a2ac-9c919a9ad172
  InstallationDate: Installed on 2012-11-14 (0 days ago)
  InstallationMedia: Ubuntu GNOME Remix 12.10 "Quantal Quetzal" - Release amd64(20121023)
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Hewlett-Packard HP ProBook 4540s
  MarkForUpload: True
  ProcEnviron:
   LANGUAGE=en_US:en
   TERM=screen-bce
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-18-generic.efi.signed root=/dev/mapper/gnome-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-18-generic N/A
   linux-backports-modules-3.5.0-18-generic  N/A
   linux-firmware                            1.95
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/31/2012
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IRR Ver. F.31
  dmi.board.name: 17F6
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 58.1D
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IRRVer.F.31:bd08/31/2012:svnHewlett-Packard:pnHPProBook4540s:pvrA1019D1103:rvnHewlett-Packard:rn17F6:rvrKBCVersion58.1D:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ProBook 4540s
  dmi.product.version: A1019D1103
  dmi.sys.vendor: Hewlett-Packard

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