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Message #05035
[Bug 1079073] Re: 3 out of 4 USB ports are dead on HP ProBook 4540s
Perseid, as per
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&prodTypeId=321957&prodSeriesId=5229455&swLang=13&taskId=135&swEnvOID=4059#120
an update is available for your BIOS (F.41). If you update to this, does
it change anything?
If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Thank you for your understanding.
** Tags added: bios-outdated-41 needs-upstream-testing regression-
potential
** Tags removed: kernel-bug-exists-upstream
** Tags added: kernel-bug-exists-upstream-v3.7-rc5
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
** Summary changed:
- 3 out of 4 USB ports are dead on HP ProBook 4540s
+ [HP ProBook 4540s] 3 out of 4 USB ports are dead
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https://bugs.launchpad.net/bugs/1079073
Title:
[HP ProBook 4540s] 3 out of 4 USB ports are dead
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Hi,
all but one USB ports on my new HP ProBook 4540s appear to be dead. I
see no reaction to plugging in any devices, even in the syslog. The
laptop is booted via UEFI (and I see no option to switch to a
classical BIOS).
Best regards,
Perseid
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-18-generic 3.5.0-18.29
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Uname: Linux 3.5.0-18-generic x86_64
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jakob 2103 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Date: Thu Nov 15 09:39:38 2012
HibernationDevice: RESUME=UUID=6bc49cc9-fe98-4eec-a2ac-9c919a9ad172
InstallationDate: Installed on 2012-11-14 (0 days ago)
InstallationMedia: Ubuntu GNOME Remix 12.10 "Quantal Quetzal" - Release amd64(20121023)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Hewlett-Packard HP ProBook 4540s
MarkForUpload: True
ProcEnviron:
LANGUAGE=en_US:en
TERM=screen-bce
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-18-generic.efi.signed root=/dev/mapper/gnome-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.5.0-18-generic N/A
linux-backports-modules-3.5.0-18-generic N/A
linux-firmware 1.95
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/31/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IRR Ver. F.31
dmi.board.name: 17F6
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 58.1D
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IRRVer.F.31:bd08/31/2012:svnHewlett-Packard:pnHPProBook4540s:pvrA1019D1103:rvnHewlett-Packard:rn17F6:rvrKBCVersion58.1D:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 4540s
dmi.product.version: A1019D1103
dmi.sys.vendor: Hewlett-Packard
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