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[Bug 1094066] Re: [Samsung NP350V5C-S07DE] Keyboard blocked after having used volume keys

 

Torsten Bronger, because Samsung does not easily reveal what the latest BIOS is for this model, could you please download the latest firmware software as per http://www.samsung.com/de/support/model/NP350V5C-S07DE, and advise if a BIOS update is available? If so, when you update to this, does it change anything?  If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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Title:
  [Samsung NP350V5C-S07DE] Keyboard blocked after having used volume
  keys

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  After having pressed Fn + Louder on my Samsung NP350V5C-S07, the
  volume is increased to max, and the keyboard is completely
  unresponsive from thereon.  The system works normal, only the keyboard
  is blocked.  I have to restart the machine.

  Support page?:
  http://www.samsung.com/uk/support/model/NP350V5C-S07DE-downloads

  ---
  ApportVersion: 2.6.1-0ubuntu9
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  bronger    1392 F.... lxpanel
  CRDA: Error: [Errno 2] Datei oder Verzeichnis nicht gefunden
  DistroRelease: Ubuntu 12.10
  HibernationDevice: RESUME=UUID=68fbe940-90cd-457f-b3dd-ada0921a5891
  InstallationDate: Installed on 2012-12-27 (0 days ago)
  InstallationMedia: Lubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 350V5C/350V5X/350V4C/350V4X/351V5C/351V5X/351V4C/351V4X/3540VC/3540VX/3440VC/3440VX
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB:
   0 radeondrmfb
   1 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-21-generic root=UUID=8b7bdae8-1a26-4fcb-97ad-602fabd4e95d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-21-generic N/A
   linux-backports-modules-3.5.0-21-generic  N/A
   linux-firmware                            1.95
  StagingDrivers: rts5139
  Tags:  quantal staging
  Uname: Linux 3.5.0-21-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 06/30/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P04AAL
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: NP350V5C-S07DE
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: BOARD REVISION 00
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP04AAL:bd06/30/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn350V5C/350V5X/350V4C/350V4X/351V5C/351V5X/351V4C/351V4X/3540VC/3540VX/3440VC/3440VX:pvrP04AAL.022.CP:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP350V5C-S07DE:rvrBOARDREVISION00:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
  dmi.product.name: 350V5C/350V5X/350V4C/350V4X/351V5C/351V5X/351V4C/351V4X/3540VC/3540VX/3440VC/3440VX
  dmi.product.version: P04AAL.022.CP
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

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