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Message #05385
[Bug 1063193] Re: Cannot restart computer
Victor Zamanian, could you please confirm this issue exists with the
latest development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
could you please run the following command in the development release
from a Terminal (Applications->Accessories->Terminal), as it will
automatically gather and attach updated debug information to this
report:
apport-collect -p linux <replace-with-bug-number>
Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4
This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
As well, please remove the tag:
needs-upstream-testing
If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Description changed:
Sometimes I am unable to restart the computer by ordinary means.
Ordinary means meaning choosing "Power Off..." from the GNOME 3 top-
right menu.
When I try, nothing happens whatsoever (at least not on the surface). I
am forced to run "sudo poweroff" or "sudo reboot", which do work.
- I don't really understand what causes this, because I restart my
- computer so very seldom that basically anything could happen in between
- boots, as far as I'm concerned. :-\ Sorry I am not able to provide more
- information than this. If anybody knows of any log files or command
- outputs I can provide, I'll be happy to do so.
-
- I am using Ubuntu 12.04:
-
- $ lsb_release -rd
- Description: Ubuntu 12.04.1 LTS
- Release: 12.04
-
- Unfortunately I don't know which package this affects.
-
- Thanks
- ---
+ ---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: victor 1828 F.... pulseaudio
- /dev/snd/controlC2: victor 1828 F.... pulseaudio
- /dev/snd/controlC0: victor 1828 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: victor 1828 F.... pulseaudio
+ /dev/snd/controlC2: victor 1828 F.... pulseaudio
+ /dev/snd/controlC0: victor 1828 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
- Card hw:0 'Intel'/'HDA Intel at 0xdffdc000 irq 44'
- Mixer name : 'SigmaTel STAC9227'
- Components : 'HDA:83847618,102801db,00100201'
- Controls : 44
- Simple ctrls : 24
+ Card hw:0 'Intel'/'HDA Intel at 0xdffdc000 irq 44'
+ Mixer name : 'SigmaTel STAC9227'
+ Components : 'HDA:83847618,102801db,00100201'
+ Controls : 44
+ Simple ctrls : 24
Card1.Amixer.info:
- Card hw:1 'Headset'/'Logitech Logitech G35 Headset at usb-0000:00:1a.1-2, full speed'
- Mixer name : 'USB Mixer'
- Components : 'USB046d:0a15'
- Controls : 8
- Simple ctrls : 4
+ Card hw:1 'Headset'/'Logitech Logitech G35 Headset at usb-0000:00:1a.1-2, full speed'
+ Mixer name : 'USB Mixer'
+ Components : 'USB046d:0a15'
+ Controls : 8
+ Simple ctrls : 4
Card2.Amixer.info:
- Card hw:2 'NVidia'/'HDA NVidia at 0xdfdfc000 irq 17'
- Mixer name : 'Nvidia GPU 18 HDMI/DP'
- Components : 'HDA:10de0018,10de0101,00100100'
- Controls : 24
- Simple ctrls : 4
+ Card hw:2 'NVidia'/'HDA NVidia at 0xdfdfc000 irq 17'
+ Mixer name : 'Nvidia GPU 18 HDMI/DP'
+ Components : 'HDA:10de0018,10de0101,00100100'
+ Controls : 24
+ Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5924ec90-6493-4653-8fb8-a42ed1307f2f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423.2)
IwConfig:
- lo no wireless extensions.
-
- eth0 no wireless extensions.
+ lo no wireless extensions.
+
+ eth0 no wireless extensions.
MachineType: Dell Inc. Dell DXP061
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic-pae root=UUID=eed89608-6138-427b-8bd5-abcc7b81ba2d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic-pae 3.2.30
RelatedPackageVersions:
- linux-restricted-modules-3.2.0-32-generic-pae N/A
- linux-backports-modules-3.2.0-32-generic-pae N/A
- linux-firmware 1.79.1
+ linux-restricted-modules-3.2.0-32-generic-pae N/A
+ linux-backports-modules-3.2.0-32-generic-pae N/A
+ linux-firmware 1.79.1
RfKill:
-
+
Tags: precise
Uname: Linux 3.2.0-32-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/22/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.3
dmi.board.name: 0CT017
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.3:bd11/22/2007:svnDellInc.:pnDellDXP061:pvr:rvnDellInc.:rn0CT017:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP061
dmi.sys.vendor: Dell Inc.
** Description changed:
Sometimes I am unable to restart the computer by ordinary means.
Ordinary means meaning choosing "Power Off..." from the GNOME 3 top-
- right menu.
+ right menu. When I try, nothing happens whatsoever (at least not on the
+ surface).
- When I try, nothing happens whatsoever (at least not on the surface). I
- am forced to run "sudo poweroff" or "sudo reboot", which do work.
+ WORKAROUND: I am forced to run "sudo poweroff" or "sudo reboot", which
+ do work.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: victor 1828 F.... pulseaudio
/dev/snd/controlC2: victor 1828 F.... pulseaudio
/dev/snd/controlC0: victor 1828 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xdffdc000 irq 44'
Mixer name : 'SigmaTel STAC9227'
Components : 'HDA:83847618,102801db,00100201'
Controls : 44
Simple ctrls : 24
Card1.Amixer.info:
Card hw:1 'Headset'/'Logitech Logitech G35 Headset at usb-0000:00:1a.1-2, full speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:0a15'
Controls : 8
Simple ctrls : 4
Card2.Amixer.info:
Card hw:2 'NVidia'/'HDA NVidia at 0xdfdfc000 irq 17'
Mixer name : 'Nvidia GPU 18 HDMI/DP'
Components : 'HDA:10de0018,10de0101,00100100'
Controls : 24
Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5924ec90-6493-4653-8fb8-a42ed1307f2f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423.2)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MachineType: Dell Inc. Dell DXP061
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic-pae root=UUID=eed89608-6138-427b-8bd5-abcc7b81ba2d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic-pae 3.2.30
RelatedPackageVersions:
linux-restricted-modules-3.2.0-32-generic-pae N/A
linux-backports-modules-3.2.0-32-generic-pae N/A
linux-firmware 1.79.1
RfKill:
Tags: precise
Uname: Linux 3.2.0-32-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/22/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.3
dmi.board.name: 0CT017
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.3:bd11/22/2007:svnDellInc.:pnDellDXP061:pvr:rvnDellInc.:rn0CT017:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP061
dmi.sys.vendor: Dell Inc.
** Tags added: latest-bios-2.5.3 regression-potential
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
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https://bugs.launchpad.net/bugs/1063193
Title:
Cannot restart computer
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Sometimes I am unable to restart the computer by ordinary means.
Ordinary means meaning choosing "Power Off..." from the GNOME 3 top-
right menu. When I try, nothing happens whatsoever (at least not on
the surface).
WORKAROUND: I am forced to run "sudo poweroff" or "sudo reboot", which
do work.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: victor 1828 F.... pulseaudio
/dev/snd/controlC2: victor 1828 F.... pulseaudio
/dev/snd/controlC0: victor 1828 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xdffdc000 irq 44'
Mixer name : 'SigmaTel STAC9227'
Components : 'HDA:83847618,102801db,00100201'
Controls : 44
Simple ctrls : 24
Card1.Amixer.info:
Card hw:1 'Headset'/'Logitech Logitech G35 Headset at usb-0000:00:1a.1-2, full speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:0a15'
Controls : 8
Simple ctrls : 4
Card2.Amixer.info:
Card hw:2 'NVidia'/'HDA NVidia at 0xdfdfc000 irq 17'
Mixer name : 'Nvidia GPU 18 HDMI/DP'
Components : 'HDA:10de0018,10de0101,00100100'
Controls : 24
Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5924ec90-6493-4653-8fb8-a42ed1307f2f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423.2)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MachineType: Dell Inc. Dell DXP061
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic-pae root=UUID=eed89608-6138-427b-8bd5-abcc7b81ba2d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic-pae 3.2.30
RelatedPackageVersions:
linux-restricted-modules-3.2.0-32-generic-pae N/A
linux-backports-modules-3.2.0-32-generic-pae N/A
linux-firmware 1.79.1
RfKill:
Tags: precise
Uname: Linux 3.2.0-32-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/22/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.3
dmi.board.name: 0CT017
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.3:bd11/22/2007:svnDellInc.:pnDellDXP061:pvr:rvnDellInc.:rn0CT017:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell DXP061
dmi.sys.vendor: Dell Inc.
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