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[Bug 1028137] Re: hid-generic 0003:046D:C315.001E: can't reset device, status -71

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Angel Guzman Maeso <shakaran+launchpad@xxxxxxxxx>
Date: Wed, 14 Aug 2013 08:44:36 -0000
Reply-to: Bug 1028137 <1028137@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Hi again penalvch,

I finally figure out how to update the BIOS from a USB stick without
using Windows. With v1.15 version still shows the same errors like "hid-
generic 0003:046D:C315.0003: can't reset device,
0000:00:1d.0-1.2.4/input0, status -71":

# sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
V1.15
10/21/2010

$ dmesg | tail -n 100
[  730.174386] usb 2-1.2: new high-speed USB device number 5 using ehci-pci
[  730.266610] usb 2-1.2: New USB device found, idVendor=0a05, idProduct=7220
[  730.266614] usb 2-1.2: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[  730.266893] hub 2-1.2:1.0: USB hub found
[  730.267002] hub 2-1.2:1.0: 4 ports detected
[  777.801822] usb 2-1.2: USB disconnect, device number 5
[  788.999558] usb 2-1.2: new high-speed USB device number 6 using ehci-pci
[  789.091583] usb 2-1.2: New USB device found, idVendor=0a05, idProduct=7220
[  789.091594] usb 2-1.2: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[  789.091893] hub 2-1.2:1.0: USB hub found
[  789.092095] hub 2-1.2:1.0: 4 ports detected
[  799.528353] usb 1-1.1: USB disconnect, device number 3
[  833.745512] usb 2-1.2.4: new low-speed USB device number 7 using ehci-pci
[  833.844044] usb 2-1.2.4: New USB device found, idVendor=046d, idProduct=c315
[  833.844052] usb 2-1.2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  833.844059] usb 2-1.2.4: Product: Logitech USB Keyboard
[  833.844064] usb 2-1.2.4: Manufacturer: Logitech
[  833.847951] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2.4/2-1.2.4:1.0/input/input16
[  833.848081] hid-generic 0003:046D:C315.0003: input,hidraw0: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-0000:00:1d.0-1.2.4/input0
[  852.995013] usb 2-1.1: USB disconnect, device number 3
[  861.379580] usb 2-1.2.2: new low-speed USB device number 8 using ehci-pci
[  861.477242] usb 2-1.2.2: New USB device found, idVendor=046d, idProduct=c045
[  861.477246] usb 2-1.2.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  861.477248] usb 2-1.2.2: Product: USB-PS/2 Optical Mouse
[  861.477250] usb 2-1.2.2: Manufacturer: Logitech
[  861.481529] input: Logitech USB-PS/2 Optical Mouse as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2.2/2-1.2.2:1.0/input/input17
[  861.481828] hid-generic 0003:046D:C045.0004: input,hidraw1: USB HID v1.10 Mouse [Logitech USB-PS/2 Optical Mouse] on usb-0000:00:1d.0-1.2.2/input0
[  876.273136] usb 2-1.2.2: USB disconnect, device number 8
[  878.995178] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.011150] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.027130] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.043094] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.059090] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.075044] hid-generic 0003:046D:C315.0003: can't reset device, 0000:00:1d.0-1.2.4/input0, status -71
[  879.086383] usb 2-1.2.4: USB disconnect, device number 7
[  907.072670] usb 2-1.2: USB disconnect, device number 6
[  909.030883] usb 2-1.2: new high-speed USB device number 9 using ehci-pci
[  909.122956] usb 2-1.2: New USB device found, idVendor=0a05, idProduct=7220
[  909.122960] usb 2-1.2: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[  909.123259] hub 2-1.2:1.0: USB hub found
[  909.123328] hub 2-1.2:1.0: 4 ports detected
[  915.244989] usb 2-1.2.3: new low-speed USB device number 10 using ehci-pci
[  915.343252] usb 2-1.2.3: New USB device found, idVendor=046d, idProduct=c315
[  915.343258] usb 2-1.2.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  915.343263] usb 2-1.2.3: Product: Logitech USB Keyboard
[  915.343266] usb 2-1.2.3: Manufacturer: Logitech
[  915.346834] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2.3/2-1.2.3:1.0/input/input18
[  915.347006] hid-generic 0003:046D:C315.0005: input,hidraw0: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-0000:00:1d.0-1.2.3/input0
[  925.171624] usb 2-1.2.4: new low-speed USB device number 11 using ehci-pci
[  925.269616] usb 2-1.2.4: New USB device found, idVendor=046d, idProduct=c045
[  925.269623] usb 2-1.2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  925.269628] usb 2-1.2.4: Product: USB-PS/2 Optical Mouse
[  925.269632] usb 2-1.2.4: Manufacturer: Logitech
[  925.273466] input: Logitech USB-PS/2 Optical Mouse as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2.4/2-1.2.4:1.0/input/input19
[  925.273633] hid-generic 0003:046D:C045.0006: input,hidraw1: USB HID v1.10 Mouse [Logitech USB-PS/2 Optical Mouse] on usb-0000:00:1d.0-1.2.4/input0

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https://bugs.launchpad.net/bugs/1028137

Title:
  hid-generic 0003:046D:C315.001E: can't reset device, status -71

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I don't know if it is the right package for report but anyways.

  I have a keyboard and mouse connected to a base plattaform for laptops
  with a fan and a usb hub (4 spaces) (it helps to avoid hot restarts by
  heat on summer and get more usb spaces for plug gadgets).

  $ lsusb
  Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 036: ID 0a05:7220
  Bus 001 Device 008: ID 0cf3:3005 Atheros Communications, Inc. AR3011 Bluetooth
  Bus 001 Device 004: ID 1c7a:0801 LighTuning Technology Inc. Fingerprint Reader
  Bus 002 Device 004: ID 064e:a219 Suyin Corp. 1.3M WebCam (notebook emachines E730, Acer sub-brand)
  Bus 001 Device 038: ID 046d:c045 Logitech, Inc. Optical Mouse
  Bus 001 Device 037: ID 046d:c315 Logitech, Inc. Classic New Touch Keyboard

  If I plug/unplug the only difference line is for 0a05:7220:

  $ lsusb -D 0a05:7220
  Cannot open 0a05:7220

  When I plug/unplug the base always show the same on dmesg:

  [1003500.857258] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.858251] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.861183] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.865210] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.865301] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.869430] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.873579] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.877580] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.880567] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.881931] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.884565] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.888711] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.888963] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.892914] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.896927] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.897546] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.900893] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.905018] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.912665] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.913567] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.916630] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.920766] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.920942] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.924914] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.928902] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.929516] hid-generic 0003:046D:C315.001E: can't reset device, 0000:00:1d.0-1.1.4/input0, status -71
  [1003500.932865] usb 2-1.1: clear tt 1 (0160) error -71
  [1003500.937209] usb 2-1.1: clear tt 1 (0170) error -71
  [1003500.941012] usb 2-1.1: USB disconnect, device number 21
  [1003500.941018] usb 2-1.1.1: USB disconnect, device number 22
  [1003500.944612] hid-generic 0003:046D:C045.001D: can't reset device, 0000:00:1d.0-1.1.1/input0, status -71
  [1003500.944621] usb 2-1.1: clear tt 1 (0160) error -19
  [1003500.956250] usb 2-1.1.4: USB disconnect, device number 23
  [1003505.051309] usb 2-1.1: new high-speed USB device number 24 using ehci_hcd
  [1003505.143985] hub 2-1.1:1.0: USB hub found
  [1003505.144253] hub 2-1.1:1.0: 4 ports detected
  [1003505.506884] usb 2-1.1.1: new low-speed USB device number 25 using ehci_hcd
  [1003505.609274] input: Logitech USB-PS/2 Optical Mouse as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1.1/2-1.1.1:1.0/input/input43
  [1003505.609896] hid-generic 0003:046D:C045.001F: input,hidraw0: USB HID v1.10 Mouse [Logitech USB-PS/2 Optical Mouse] on usb-0000:00:1d.0-1.1.1/input0
  [1003505.874539] usb 2-1.1.4: new low-speed USB device number 26 using ehci_hcd
  [1003505.977134] input: Logitech Logitech USB Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1.4/2-1.1.4:1.0/input/input44
  [1003505.977663] hid-generic 0003:046D:C315.0020: input,hidraw1: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-0000:00:1d.0-1.1.4/input0

  It could be a issue detecting wrong properties on device, the error
  doesn't show useful results on google or give me a clue for try to
  repair.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-generic 3.5.0.5.5
  ProcVersionSignature: Ubuntu 3.5.0-4.4-generic 3.5.0-rc6
  Uname: Linux 3.5.0-4-generic i686
  ApportVersion: 2.4-0ubuntu4
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  shakaran   3716 F.... pulseaudio
   /dev/snd/controlC0:  shakaran   3716 F.... pulseaudio
  Date: Mon Jul 23 22:57:20 2012
  HibernationDevice: RESUME=UUID=ca085202-e6f9-4736-b311-6d9a361ec3d6
  InstallationMedia:
   
  MachineType: Acer Aspire 5943G
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=es_ES.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-4-generic root=UUID=793921c9-c002-4400-9dd5-e0879b4061fb ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-4-generic N/A
   linux-backports-modules-3.5.0-4-generic  N/A
   linux-firmware                           1.85
  SourcePackage: linux
  UpgradeStatus: Upgraded to quantal on 2012-06-05 (48 days ago)
  dmi.bios.date: 05/07/2010
  dmi.bios.vendor: Acer
  dmi.bios.version: V1.06
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Aspire 5943G
  dmi.board.vendor: Acer
  dmi.board.version: V1.06
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.06
  dmi.modalias: dmi:bvnAcer:bvrV1.06:bd05/07/2010:svnAcer:pnAspire5943G:pvrV1.06:rvnAcer:rnAspire5943G:rvrV1.06:cvnAcer:ct10:cvrV1.06:
  dmi.product.name: Aspire 5943G
  dmi.product.version: V1.06
  dmi.sys.vendor: Acer

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