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[Bug 1402331] Re: System will periodically lockup with [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... render ring idle

 

chris pollock, just to clarify, reporters who have an outdated BIOS can
find the Importance Low as the BIOS should have already been updated
before reporting it on Launchpad. Now that it is updated, a different
Importance now applies. As well, freedesktop.org Severity/Priority is
not restricted, so anyone can adjust it to whatever they want, whether
or not it applies, so it is largely meaningless. Also, a bug report
being assigned in Launchpad is up to a developer assigning themselves,
versus being forced/auto assigned.

Despite this, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.19-rc4

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Description changed:

  I have noticed the lockups periodically since 09/13/2014. I can't
  remember what kernel version was in use then possibly kernel
  3.13.0-35-generic or -36. It has continued periodically through versions
  -39; -40 and now to -43.  The last time this has happened was today Dec
  13 14:40:57 localhost kernel: [154858.820009]
  [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... render
  ring idle. At times when it locks up I will have a cursor on a black
  screen and will have to press the power button to restart other times it
  will lockup whenever I'm in an application such as Firefox or Evolution.
  At that time I can usually CTRL>ALT-F1 log in and run 'sudo reboot' to
- restart the system. The release information requested is:
- 
- chris@localhost:~$ lsb_release -rd
- Description:	Ubuntu 14.04.1 LTS
- Release:	14.04
- 
- I've also attached the version.log and lspci-vnvn.log to this report.
+ restart the system.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-43-generic 3.13.0-43.72
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  chris      2445 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  chris      2445 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Sat Dec 13 20:22:51 2014
  HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
  InstallationDate: Installed on 2014-10-24 (50 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  IwConfig:
-  eth0      no wireless extensions.
-  
-  lo        no wireless extensions.
+  eth0      no wireless extensions.
+ 
+  lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 780
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=<set>
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-43-generic N/A
-  linux-backports-modules-3.13.0-43-generic  N/A
-  linux-firmware                             1.127.10
+  linux-restricted-modules-3.13.0-43-generic N/A
+  linux-backports-modules-3.13.0-43-generic  N/A
+  linux-firmware                             1.127.10
  RfKill:
-  
+ 
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/13/2010
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A03
  dmi.board.name: 0C27VV
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: LE0006476
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA03:bd02/13/2010:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 780
  dmi.sys.vendor: Dell Inc.

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https://bugs.launchpad.net/bugs/1402331

Title:
  System will periodically lockup with [drm:i915_hangcheck_elapsed]
  *ERROR* Hangcheck timer elapsed... render ring idle

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have noticed the lockups periodically since 09/13/2014. I can't
  remember what kernel version was in use then possibly kernel
  3.13.0-35-generic or -36. It has continued periodically through
  versions -39; -40 and now to -43.  The last time this has happened was
  today Dec 13 14:40:57 localhost kernel: [154858.820009]
  [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... render
  ring idle. At times when it locks up I will have a cursor on a black
  screen and will have to press the power button to restart other times
  it will lockup whenever I'm in an application such as Firefox or
  Evolution. At that time I can usually CTRL>ALT-F1 log in and run 'sudo
  reboot' to restart the system.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-43-generic 3.13.0-43.72
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  chris      2445 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Sat Dec 13 20:22:51 2014
  HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
  InstallationDate: Installed on 2014-10-24 (50 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 780
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-43-generic N/A
   linux-backports-modules-3.13.0-43-generic  N/A
   linux-firmware                             1.127.10
  RfKill:

  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/13/2010
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A03
  dmi.board.name: 0C27VV
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: LE0006476
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA03:bd02/13/2010:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 780
  dmi.sys.vendor: Dell Inc.

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