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[Bug 1391674] Re: "Reset adapter unexpectedly" - NIC hangs using e1000e driver under average I/O

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: gianfilippo <1391674@xxxxxxxxxxxxxxxxxx>
Date: Wed, 28 Jan 2015 01:28:01 -0000
Reply-to: Bug 1391674 <1391674@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Hello Cristopher,
I have managed to update the firmware of all the servers. The issue is still happening:

# dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2.10
01/09/2014

# uname -a
Linux <hostname> 3.13.0-44-generic #73-Ubuntu SMP Tue Dec 16 00:22:43 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

After starting an high bandwidth load (backups):

[95407.726267] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[95407.726267]   TDH                  <0>
[95407.726267]   TDT                  <1>
[95407.726267]   next_to_use          <1>
[95407.726267]   next_to_clean        <0>
[95407.726267] buffer_info[next_to_clean]:
[95407.726267]   time_stamp           <1016abfd3>
[95407.726267]   next_to_watch        <0>
[95407.726267]   jiffies              <1016ac6eb>
[95407.726267]   next_to_watch.status <0>
[95407.726267] MAC Status             <40080183>
[95407.726267] PHY Status             <796d>
[95407.726267] PHY 1000BASE-T Status  <3800>
[95407.726267] PHY Extended Status    <3000>
[95407.726267] PCI Status             <10>
[95409.726297] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[95409.726297]   TDH                  <0>
[95409.726297]   TDT                  <1>
[95409.726297]   next_to_use          <1>
[95409.726297]   next_to_clean        <0>
[95409.726297] buffer_info[next_to_clean]:
[95409.726297]   time_stamp           <1016abfd3>
[95409.726297]   next_to_watch        <0>
[95409.726297]   jiffies              <1016ac8df>
[95409.726297]   next_to_watch.status <0>
[95409.726297] MAC Status             <40080183>
[95409.726297] PHY Status             <796d>
[95409.726297] PHY 1000BASE-T Status  <3800>
[95409.726297] PHY Extended Status    <3000>
[95409.726297] PCI Status             <10>
[95409.729969] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly


** Changed in: linux (Ubuntu)
       Status: Expired => Confirmed

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https://bugs.launchpad.net/bugs/1391674

Title:
  "Reset adapter unexpectedly" - NIC hangs using e1000e driver under
  average I/O

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Using ubuntu 14.04 LTS

  > uname -a
  Linux argeste 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:30:27 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

  /var/log/syslog:

  Nov 11 23:29:00 argeste kernel: [846163.967778] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
  Nov 11 23:29:01 argeste kernel: [846163.982417] xen-br1: port 1(eth1) entered disabled state
  Nov 11 23:29:05 argeste kernel: [846168.028959] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
  Nov 11 23:29:05 argeste kernel: [846168.029085] xen-br1: port 1(eth1) entered forwarding state
  Nov 11 23:29:05 argeste kernel: [846168.029094] xen-br1: port 1(eth1) entered forwarding state
  Nov 11 23:29:08 argeste kernel: [846171.956810] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:08 argeste kernel: [846171.956810]   TDH                  <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   TDT                  <1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_use          <1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_clean        <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810] buffer_info[next_to_clean]:
  Nov 11 23:29:08 argeste kernel: [846171.956810]   time_stamp           <10c9ab819>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_watch        <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   jiffies              <10c9ab9d1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_watch.status <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810] MAC Status             <40080183>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY Status             <796d>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY Extended Status    <3000>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PCI Status             <10>
  Nov 11 23:29:10 argeste kernel: [846173.956722] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:10 argeste kernel: [846173.956722]   TDH                  <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   TDT                  <1>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_use          <1>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_clean        <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722] buffer_info[next_to_clean]:
  Nov 11 23:29:10 argeste kernel: [846173.956722]   time_stamp           <10c9ab819>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_watch        <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   jiffies              <10c9abbc5>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_watch.status <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722] MAC Status             <40080183>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY Status             <796d>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY Extended Status    <3000>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PCI Status             <10>
  Nov 11 23:29:12 argeste kernel: [846175.956759] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:12 argeste kernel: [846175.956759]   TDH                  <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   TDT                  <1>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_use          <1>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_clean        <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759] buffer_info[next_to_clean]:
  Nov 11 23:29:12 argeste kernel: [846175.956759]   time_stamp           <10c9ab819>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_watch        <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   jiffies              <10c9abdb9>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_watch.status <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759] MAC Status             <40080183>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY Status             <796d>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY Extended Status    <3000>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PCI Status             <10>
  Nov 11 23:29:14 argeste kernel: [846177.956686] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:14 argeste kernel: [846177.956686]   TDH                  <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   TDT                  <1>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_use          <1>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_clean        <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686] buffer_info[next_to_clean]:
  Nov 11 23:29:14 argeste kernel: [846177.956686]   time_stamp           <10c9ab819>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_watch        <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   jiffies              <10c9abfad>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_watch.status <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686] MAC Status             <40080183>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY Status             <796d>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY Extended Status    <3000>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PCI Status             <10>
  Nov 11 23:29:14 argeste kernel: [846177.967764] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
  Nov 11 23:29:15 argeste kernel: [846177.987961] xen-br1: port 1(eth1) entered disabled state

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  AlsaDevices:
   total 0
   crw-rw---- 1 root audio 116,  1 nov  2 04:26 seq
   crw-rw---- 1 root audio 116, 33 nov  2 04:26 timer
  AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CRDA: Error: [Errno 2] No such file or directory: 'iw'
  Date: Tue Nov 11 23:30:17 2014
  HibernationDevice: RESUME=UUID=327b5850-ea70-4b94-8205-9c64aeb99e19
  IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
  Lsusb:
   Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 001 Device 003: ID 0557:2221 ATEN International Co., Ltd Winbond Hermon
   Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Supermicro X9SCL/X9SCM
  PciMultimedia:

  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=it_IT.UTF-8
   SHELL=/bin/bash
  ProcFB:

  ProcKernelCmdLine: placeholder root=UUID=74a1154f-b6bc-49fa-bcf4-4e8edf793248 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.7
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-11-02 (9 days ago)
  dmi.bios.date: 09/17/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2.0b
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: X9SCL/X9SCM
  dmi.board.vendor: Supermicro
  dmi.board.version: 1.11A
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Supermicro
  dmi.chassis.version: 0123456789
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2.0b:bd09/17/2012:svnSupermicro:pnX9SCL/X9SCM:pvr0123456789:rvnSupermicro:rnX9SCL/X9SCM:rvr1.11A:cvnSupermicro:ct3:cvr0123456789:
  dmi.product.name: X9SCL/X9SCM
  dmi.product.version: 0123456789
  dmi.sys.vendor: Supermicro

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References

[Bug 1391674] [NEW] "Reset adapter unexpectedly" - NIC hangs using e1000e driver under average I/O
From: gianfilippo, 2014-11-11