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[Bug 1391674] Re: "Reset adapter unexpectedly" - NIC hangs using e1000e driver under average I/O

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 01 Feb 2015 12:20:30 -0000
Reply-to: Bug 1391674 <1391674@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
gianfilippo, the next step is to fully commit bisect from kernel 3.5 to
3.13 in order to identify the last good kernel commit, followed
immediately by the first bad one. This will allow for a more expedited
analysis of the root cause of your issue. Could you please do this
following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions is not fully commit
bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Tags added: needs-bisect regression-release

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1391674

Title:
  "Reset adapter unexpectedly" - NIC hangs using e1000e driver under
  average I/O

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Using ubuntu 14.04 LTS

  > uname -a
  Linux argeste 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:30:27 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

  /var/log/syslog:

  Nov 11 23:29:00 argeste kernel: [846163.967778] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
  Nov 11 23:29:01 argeste kernel: [846163.982417] xen-br1: port 1(eth1) entered disabled state
  Nov 11 23:29:05 argeste kernel: [846168.028959] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
  Nov 11 23:29:05 argeste kernel: [846168.029085] xen-br1: port 1(eth1) entered forwarding state
  Nov 11 23:29:05 argeste kernel: [846168.029094] xen-br1: port 1(eth1) entered forwarding state
  Nov 11 23:29:08 argeste kernel: [846171.956810] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:08 argeste kernel: [846171.956810]   TDH                  <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   TDT                  <1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_use          <1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_clean        <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810] buffer_info[next_to_clean]:
  Nov 11 23:29:08 argeste kernel: [846171.956810]   time_stamp           <10c9ab819>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_watch        <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   jiffies              <10c9ab9d1>
  Nov 11 23:29:08 argeste kernel: [846171.956810]   next_to_watch.status <0>
  Nov 11 23:29:08 argeste kernel: [846171.956810] MAC Status             <40080183>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY Status             <796d>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PHY Extended Status    <3000>
  Nov 11 23:29:08 argeste kernel: [846171.956810] PCI Status             <10>
  Nov 11 23:29:10 argeste kernel: [846173.956722] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:10 argeste kernel: [846173.956722]   TDH                  <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   TDT                  <1>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_use          <1>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_clean        <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722] buffer_info[next_to_clean]:
  Nov 11 23:29:10 argeste kernel: [846173.956722]   time_stamp           <10c9ab819>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_watch        <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   jiffies              <10c9abbc5>
  Nov 11 23:29:10 argeste kernel: [846173.956722]   next_to_watch.status <0>
  Nov 11 23:29:10 argeste kernel: [846173.956722] MAC Status             <40080183>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY Status             <796d>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PHY Extended Status    <3000>
  Nov 11 23:29:10 argeste kernel: [846173.956722] PCI Status             <10>
  Nov 11 23:29:12 argeste kernel: [846175.956759] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:12 argeste kernel: [846175.956759]   TDH                  <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   TDT                  <1>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_use          <1>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_clean        <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759] buffer_info[next_to_clean]:
  Nov 11 23:29:12 argeste kernel: [846175.956759]   time_stamp           <10c9ab819>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_watch        <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   jiffies              <10c9abdb9>
  Nov 11 23:29:12 argeste kernel: [846175.956759]   next_to_watch.status <0>
  Nov 11 23:29:12 argeste kernel: [846175.956759] MAC Status             <40080183>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY Status             <796d>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PHY Extended Status    <3000>
  Nov 11 23:29:12 argeste kernel: [846175.956759] PCI Status             <10>
  Nov 11 23:29:14 argeste kernel: [846177.956686] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
  Nov 11 23:29:14 argeste kernel: [846177.956686]   TDH                  <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   TDT                  <1>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_use          <1>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_clean        <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686] buffer_info[next_to_clean]:
  Nov 11 23:29:14 argeste kernel: [846177.956686]   time_stamp           <10c9ab819>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_watch        <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   jiffies              <10c9abfad>
  Nov 11 23:29:14 argeste kernel: [846177.956686]   next_to_watch.status <0>
  Nov 11 23:29:14 argeste kernel: [846177.956686] MAC Status             <40080183>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY Status             <796d>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY 1000BASE-T Status  <3800>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PHY Extended Status    <3000>
  Nov 11 23:29:14 argeste kernel: [846177.956686] PCI Status             <10>
  Nov 11 23:29:14 argeste kernel: [846177.967764] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
  Nov 11 23:29:15 argeste kernel: [846177.987961] xen-br1: port 1(eth1) entered disabled state

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  AlsaDevices:
   total 0
   crw-rw---- 1 root audio 116,  1 nov  2 04:26 seq
   crw-rw---- 1 root audio 116, 33 nov  2 04:26 timer
  AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CRDA: Error: [Errno 2] No such file or directory: 'iw'
  Date: Tue Nov 11 23:30:17 2014
  HibernationDevice: RESUME=UUID=327b5850-ea70-4b94-8205-9c64aeb99e19
  IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
  Lsusb:
   Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 001 Device 003: ID 0557:2221 ATEN International Co., Ltd Winbond Hermon
   Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Supermicro X9SCL/X9SCM
  PciMultimedia:

  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=it_IT.UTF-8
   SHELL=/bin/bash
  ProcFB:

  ProcKernelCmdLine: placeholder root=UUID=74a1154f-b6bc-49fa-bcf4-4e8edf793248 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.7
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-11-02 (9 days ago)
  dmi.bios.date: 09/17/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2.0b
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: X9SCL/X9SCM
  dmi.board.vendor: Supermicro
  dmi.board.version: 1.11A
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Supermicro
  dmi.chassis.version: 0123456789
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2.0b:bd09/17/2012:svnSupermicro:pnX9SCL/X9SCM:pvr0123456789:rvnSupermicro:rnX9SCL/X9SCM:rvr1.11A:cvnSupermicro:ct3:cvr0123456789:
  dmi.product.name: X9SCL/X9SCM
  dmi.product.version: 0123456789
  dmi.sys.vendor: Supermicro

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References

[Bug 1391674] [NEW] "Reset adapter unexpectedly" - NIC hangs using e1000e driver under average I/O
From: gianfilippo, 2014-11-11