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Re: [Bug 1423917] Re: System hangs when screen closed

 

You might as well close this bug.  After spending so much time battling
14.04 across several departments here, I wiped Ubuntu from this machine to
begin migrating it, and eventually everyone, to fedora.
Nobody ever mentioned anything about the bios being buggy, in fact the few
machines we have running win7 haven't had a single issue.  That, plus
Lenovo saying this update contains no problem fixes, only one security
update, we chose not to throw another variable into the mix.
But regardless, the fedora live image will not boot at all, so last night
after 6 hours of the same error messages and the same shot in the dark
troubleshooting steps from fedora, I'm recommending putting everything back
to windows.
But thanks for your suggestion anyway!
On Feb 21, 2015 10:35 AM, "Christopher M. Penalver" <
christopher.m.penalver@xxxxxxxxx> wrote:

> snurfle, as per http://support.lenovo.com/us/en/products/laptops-and-
> netbooks/thinkpad-w-series-laptops/thinkpad-w530 an update to your
> computer's buggy and outdated BIOS is available (2.61). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status Confirmed.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-2.61
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1423917
>
> Title:
>   System hangs when screen closed
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   If I close the screen on my laptop (Thinkpad W530) the system will
> freeze.
>   Nothing functions at all, including reisub.
>   However, the fn/space bar still turns the keyboard backlight on / off;
> that is working perfectly.
>   The volume / must buttons still toggle the 'mute' led on/off.
>   But the screen is frozen, the power button must be held for 5 seconds to
> power down the system.
>   There is noting in the logs to indicate anything at all happens after
> the system hangs, they just... stop.
>
>   After doing a hard boot, the system comes back up to grub, and then to a
> flashing white cursor on a black background.  I've left it at this screen
> for 45 minutes, and it goes no further.
>   Doing another power-button force restart, it comes up to a dark gray
> cursor on a black background.
>   Doing a force restart from here will allow it to boot normally...
> although, about 25% of the time when it boots 'normally', it will take me
> to a CLI login promt, and then after I log in, it will take me to a GUI
> login prompt.
>
>   When I am finally able to get it rebooted, there is nothing to be
>   found in the logs that indicate anything was logged at all when it was
>   sitting at the flashing cursors.
>
>   We have 25 W530 and W520 machines, they are all behaving the same way.
>
>   lsb_release -rd says
>   Description:  Ubuntu 14.04.2 LTS
>   Release:      14.04
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-45-generic 3.13.0-45.74
>   ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
>   Uname: Linux 3.13.0-45-generic x86_64
>   NonfreeKernelModules: nvidia
>   ApportVersion: 2.14.1-0ubuntu3.7
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  greg       2120 F.... pulseaudio
>    /dev/snd/controlC0:  greg       2120 F.... pulseaudio
>   CurrentDesktop: Unity
>   Date: Fri Feb 20 08:50:49 2015
>   HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2
>   InstallationDate: Installed on 2014-12-19 (62 days ago)
>   InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
>   MachineType: LENOVO 243852U
>   ProcFB:
>
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic
> root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-45-generic N/A
>    linux-backports-modules-3.13.0-45-generic  N/A
>    linux-firmware                             1.127.11
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 08/22/2014
>   dmi.bios.vendor: LENOVO
>   dmi.bios.version: G5ETA0WW (2.60 )
>   dmi.board.asset.tag: Not Available
>   dmi.board.name: 243852U
>   dmi.board.vendor: LENOVO
>   dmi.board.version: Win8 Pro DPK TPG
>   dmi.chassis.asset.tag: No Asset Information
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: LENOVO
>   dmi.chassis.version: Not Available
>   dmi.modalias:
> dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
>   dmi.product.name: 243852U
>   dmi.product.version: ThinkPad W530
>   dmi.sys.vendor: LENOVO
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions
>

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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1423917

Title:
  System hangs when screen closed

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  If I close the screen on my laptop (Thinkpad W530) the system will freeze.
  Nothing functions at all, including reisub.
  However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly.
  The volume / must buttons still toggle the 'mute' led on/off.
  But the screen is frozen, the power button must be held for 5 seconds to power down the system.
  There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop.

  After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background.  I've left it at this screen for 45 minutes, and it goes no further.
  Doing another power-button force restart, it comes up to a dark gray cursor on a black background.
  Doing a force restart from here will allow it to boot normally...  although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt.

  When I am finally able to get it rebooted, there is nothing to be
  found in the logs that indicate anything was logged at all when it was
  sitting at the flashing cursors.

  We have 25 W530 and W520 machines, they are all behaving the same way.

  lsb_release -rd says 
  Description:	Ubuntu 14.04.2 LTS
  Release:	14.04

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-45-generic 3.13.0-45.74
  ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
  Uname: Linux 3.13.0-45-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  greg       2120 F.... pulseaudio
   /dev/snd/controlC0:  greg       2120 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Feb 20 08:50:49 2015
  HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2
  InstallationDate: Installed on 2014-12-19 (62 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: LENOVO 243852U
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-45-generic N/A
   linux-backports-modules-3.13.0-45-generic  N/A
   linux-firmware                             1.127.11
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/22/2014
  dmi.bios.vendor: LENOVO
  dmi.bios.version: G5ETA0WW (2.60 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 243852U
  dmi.board.vendor: LENOVO
  dmi.board.version: Win8 Pro DPK TPG
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 243852U
  dmi.product.version: ThinkPad W530
  dmi.sys.vendor: LENOVO

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions


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