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Message #107673
[Bug 1431212] Re: Philips GoGear Vibe MP3 Player is not properly recoginized on Ubuntu 14.04
pfez, thank you for reporting this and helping make Ubuntu better. As
per http://www.asus.com/supportonly/K55VD/HelpDesk_Download/ an update
to your computer's buggy and outdated BIOS is available (411). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.
Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.
Thank you for your understanding.
** Tags added: bios-outdated-411
** Description changed:
I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu
12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same
machine and my deviced didn't work properly anymore: when I open it, I
see an icon named 'Internal Storage' inside. If I right-click outside
the icon (but inside the GoGear Vibe folder) to see GoGear properties,
Nautilus says it only has 1 element, with a size of 0 bytes. Also, if I
ask for GoGear's permissions, Nautilus says they couldn't be determined.
If I open 'Internal Storage', nautilus only shows an empty folder (no
files inside, see the attached screenshots for details).
On Ubuntu 12.04, I opened my device and all it's content was shown
directly without any problem. Also, there wasn't any 'Internal Storage'
icon.
- This is probably related to bug 1214765, bug 1397487, and question
- 228269.
-
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-46-generic 3.13.0-46.79
ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: fez 2783 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: fez 2783 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Mar 12 09:25:28 2015
HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c
InstallationDate: Installed on 2014-06-27 (257 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. K55VD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-46-generic N/A
- linux-backports-modules-3.13.0-46-generic N/A
- linux-firmware 1.127.11
+ linux-restricted-modules-3.13.0-46-generic N/A
+ linux-backports-modules-3.13.0-46-generic N/A
+ linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K55VD.404
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K55VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: K55VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Description changed:
I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu
12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same
- machine and my deviced didn't work properly anymore: when I open it, I
+ machine and my device didn't work properly anymore when I opened it. I
see an icon named 'Internal Storage' inside. If I right-click outside
the icon (but inside the GoGear Vibe folder) to see GoGear properties,
Nautilus says it only has 1 element, with a size of 0 bytes. Also, if I
ask for GoGear's permissions, Nautilus says they couldn't be determined.
- If I open 'Internal Storage', nautilus only shows an empty folder (no
- files inside, see the attached screenshots for details).
+ If I open 'Internal Storage', nautilus only shows an empty folder with
+ no files inside.
On Ubuntu 12.04, I opened my device and all it's content was shown
directly without any problem. Also, there wasn't any 'Internal Storage'
icon.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-46-generic 3.13.0-46.79
ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: fez 2783 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Mar 12 09:25:28 2015
HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c
InstallationDate: Installed on 2014-06-27 (257 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. K55VD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro
RelatedPackageVersions:
linux-restricted-modules-3.13.0-46-generic N/A
linux-backports-modules-3.13.0-46-generic N/A
linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K55VD.404
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K55VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: K55VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1431212
Title:
Philips GoGear Vibe MP3 Player is not properly recoginized on Ubuntu
14.04
Status in linux package in Ubuntu:
Incomplete
Bug description:
I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu
12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same
machine and my device didn't work properly anymore when I opened it. I
see an icon named 'Internal Storage' inside. If I right-click outside
the icon (but inside the GoGear Vibe folder) to see GoGear properties,
Nautilus says it only has 1 element, with a size of 0 bytes. Also, if
I ask for GoGear's permissions, Nautilus says they couldn't be
determined. If I open 'Internal Storage', nautilus only shows an empty
folder with no files inside.
On Ubuntu 12.04, I opened my device and all it's content was shown
directly without any problem. Also, there wasn't any 'Internal
Storage' icon.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-46-generic 3.13.0-46.79
ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: fez 2783 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Mar 12 09:25:28 2015
HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c
InstallationDate: Installed on 2014-06-27 (257 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. K55VD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro
RelatedPackageVersions:
linux-restricted-modules-3.13.0-46-generic N/A
linux-backports-modules-3.13.0-46-generic N/A
linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K55VD.404
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K55VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: K55VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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References
