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Re: [Bug 1434963] Re: Noise on headphones with 14.04.2 on HP Zbook 15 G2

 

Dear Mr Salisbury

Thank you very much for your help sir !

I upgraded to  v4.0-rc5-vivid, with no changes ...

Please let me know how I can assist you.


On Mon, Mar 23, 2015 at 6:43 PM, Joseph Salisbury <
joseph.salisbury@xxxxxxxxxxxxx> wrote:

> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.0 kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not
> boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc5-vivid/
>
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1434963
>
> Title:
>   Noise on headphones with 14.04.2 on HP Zbook 15 G2
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   After first install of Ubuntu 14.04.2 LTS on brand-new HP Zbook 15 G2
>   I wanted to listen to music. Sound works. However, there is a
>   constant, quite strong very annoying noise.
>
>   This noise appears only when I use headphones. And the volume of this
>   noise seems to be independent of the volume I chooses on the system.
>   It is there permanently.
>
>   (it's really annoying, making this perfect machine unusable in this
>   regard)
>
>    I am using the normal analog 3.5mm headset port on the right hand
>   side. I can confirm, that it is not a problem of the headphones, I
>   tested it with 3 different ones. Same result. Annoying noise. It seems
>   to be a mix of white noise and some other varying frequencies.
>
>   Also, if I run the volume all the way down to mute, the noise stops.
>   (which seems to confirm a software/driver problem right?)
>
>   HP claims to support Ubuntu 14.04 on this brand-new workstation !
>
>   More info here :
> http://askubuntu.com/questions/599539/noise-on-headphones-on-hp-zbook-15-g2-with-ubuntu-14-04-2-or-14-10
>   ---
>   ApportVersion: 2.14.1-0ubuntu3.7
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  eric       1560 F.... pulseaudio
>    /dev/snd/controlC1:  eric       1560 F.... pulseaudio
>   CurrentDesktop: Unity
>   DistroRelease: Ubuntu 14.04
>   HibernationDevice: RESUME=UUID=5565fff9-d47c-465c-9ef6-7bb37610caca
>   InstallationDate: Installed on 2015-03-21 (0 days ago)
>   InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
> (20150218.1)
>   MachineType: Hewlett-Packard HP ZBook 15 G2
>   Package: linux (not installed)
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-31-generic
> root=UUID=81792a20-09a6-47d9-be7f-0a6de44a41dd ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 3.16.0-31.43~14.04.1-generic 3.16.7-ckt5
>   RelatedPackageVersions:
>    linux-restricted-modules-3.16.0-31-generic N/A
>    linux-backports-modules-3.16.0-31-generic  N/A
>    linux-firmware                             1.127.11
>   RfKill:
>    0: phy0: Wireless LAN
>         Soft blocked: yes
>         Hard blocked: no
>   Tags:  trusty
>   Uname: Linux 3.16.0-31-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>   _MarkForUpload: True
>   dmi.bios.date: 02/26/2015
>   dmi.bios.vendor: Hewlett-Packard
>   dmi.bios.version: M70 Ver. 01.07
>   dmi.board.name: 2253
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: KBC Version 03.10
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.modalias:
> dmi:bvnHewlett-Packard:bvrM70Ver.01.07:bd02/26/2015:svnHewlett-Packard:pnHPZBook15G2:pvrA3008CD10003:rvnHewlett-Packard:rn2253:rvrKBCVersion03.10:cvnHewlett-Packard:ct10:cvr:
>   dmi.product.name: HP ZBook 15 G2
>   dmi.product.version: A3008CD10003
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1434963/+subscriptions
>

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1434963

Title:
  Noise on headphones with 14.04.2 on HP Zbook 15 G2

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  After first install of Ubuntu 14.04.2 LTS on brand-new HP Zbook 15 G2
  I wanted to listen to music. Sound works. However, there is a
  constant, quite strong very annoying noise.

  This noise appears only when I use headphones. And the volume of this
  noise seems to be independent of the volume I chooses on the system.
  It is there permanently.

  (it's really annoying, making this perfect machine unusable in this
  regard)

   I am using the normal analog 3.5mm headset port on the right hand
  side. I can confirm, that it is not a problem of the headphones, I
  tested it with 3 different ones. Same result. Annoying noise. It seems
  to be a mix of white noise and some other varying frequencies.

  Also, if I run the volume all the way down to mute, the noise stops.
  (which seems to confirm a software/driver problem right?)

  HP claims to support Ubuntu 14.04 on this brand-new workstation !

  More info here : http://askubuntu.com/questions/599539/noise-on-headphones-on-hp-zbook-15-g2-with-ubuntu-14-04-2-or-14-10
  --- 
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  eric       1560 F.... pulseaudio
   /dev/snd/controlC1:  eric       1560 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=5565fff9-d47c-465c-9ef6-7bb37610caca
  InstallationDate: Installed on 2015-03-21 (0 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Hewlett-Packard HP ZBook 15 G2
  Package: linux (not installed)
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-31-generic root=UUID=81792a20-09a6-47d9-be7f-0a6de44a41dd ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-31.43~14.04.1-generic 3.16.7-ckt5
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-31-generic N/A
   linux-backports-modules-3.16.0-31-generic  N/A
   linux-firmware                             1.127.11
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: yes
   	Hard blocked: no
  Tags:  trusty
  Uname: Linux 3.16.0-31-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 02/26/2015
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: M70 Ver. 01.07
  dmi.board.name: 2253
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 03.10
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrM70Ver.01.07:bd02/26/2015:svnHewlett-Packard:pnHPZBook15G2:pvrA3008CD10003:rvnHewlett-Packard:rn2253:rvrKBCVersion03.10:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ZBook 15 G2
  dmi.product.version: A3008CD10003
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1434963/+subscriptions


References