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[Bug 1436451] Re: can't power off when shutting down

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Tovo <1436451@xxxxxxxxxxxxxxxxxx>
Date: Thu, 26 Mar 2015 15:11:40 -0000
Reply-to: Bug 1436451 <1436451@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Description changed:

  We have a dozen of HP laptop here running ubuntu and xubuntu 14.04 and 14.10 and, since few months, all of them can't power off when we try to shutdown them. Indeed, after few seconds of an apparent power off, the laptops restart. 
  Please find attached, the dmesg result of one of them.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  slafont    2100 F.... pulseaudio
   /dev/snd/pcmC0D0p:   slafont    2100 F...m pulseaudio
   /dev/snd/timer:      slafont    2100 f.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=d61ff2e7-d6d3-431a-823e-c1a06ff2da80
  InstallationDate: Installed on 2014-01-16 (434 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Hewlett-Packard HP EliteBook Folio 9470m
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=594fc36c-3a8e-4857-a07c-a7b89e44816a ro quiet splash acpi_backlight=vendor vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2014-04-29 (331 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IBD Ver. F.47
  dmi.board.name: 18DF
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 62.17
  dmi.chassis.asset.tag: CNU3519KSP
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.47:bd10/08/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 9470m
  dmi.product.version: A1029D1102
  dmi.sys.vendor: Hewlett-Packard
  --- 
  ApportVersion: 2.14.1-0ubuntu3.8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  dpicart    2185 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-05-13 (317 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Hewlett-Packard HP EliteBook Folio 9470m
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic.efi.signed root=UUID=4e274a07-23ed-4f4b-8903-4210a346652d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip fuse lpadmin plugdev sambashare sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 07/16/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IBD Ver. F.46
  dmi.board.name: 18DF
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 62.17
  dmi.chassis.asset.tag: CNU34296XF
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.46:bd07/16/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1103:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 9470m
  dmi.product.version: A1029D1103
  dmi.sys.vendor: Hewlett-Packard
  --- 
  ApportVersion: 2.14.1-0ubuntu3.8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  eric       3727 F.... panel-2-mixer
                        eric       3763 F.... pulseaudio
   /dev/snd/controlC0:  eric       3727 F.... panel-2-mixer
                        eric       3763 F.... pulseaudio
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=46c9c6ca-d6a0-4a11-bf5d-d0198326b41d
  InstallationDate: Installed on 2014-10-29 (148 days ago)
  InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
  MachineType: Hewlett-Packard HP EliteBook Folio 1040 G1
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-48-generic root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio bluetooth cdrom dip fuse lpadmin plugdev sambashare shadow ssh sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 08/19/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: L83 Ver. 01.21
  dmi.board.name: 213E
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 24.2B
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrL83Ver.01.21:bd08/19/2014:svnHewlett-Packard:pnHPEliteBookFolio1040G1:pvrA3009DD18303:rvnHewlett-Packard:rn213E:rvrKBCVersion24.2B:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 1040 G1
  dmi.product.version: A3009DD18303
  dmi.sys.vendor: Hewlett-Packard
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.7
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  priumrispa   2348 F.... pulseaudio
+  /dev/snd/controlC0:  priumrispa   2348 F.... pulseaudio
+ CurrentDesktop: XFCE
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=b7fea48b-b64f-428e-9fbd-827219d2a20a
+ InstallationDate: Installed on 2015-02-09 (44 days ago)
+ InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
+ MachineType: Hewlett-Packard HP EliteBook 840 G1
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=02035e1b-a6f6-4bd5-8daa-6edc5771e682 ro quiet splash
+ ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-46-generic N/A
+  linux-backports-modules-3.13.0-46-generic  N/A
+  linux-firmware                             1.127.11
+ Tags:  trusty
+ Uname: Linux 3.13.0-46-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/03/2014
+ dmi.bios.vendor: Hewlett-Packard
+ dmi.bios.version: L71 Ver. 01.21
+ dmi.board.name: 198F
+ dmi.board.vendor: Hewlett-Packard
+ dmi.board.version: KBC Version 15.55
+ dmi.chassis.asset.tag: 5CG44420BX
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Hewlett-Packard
+ dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.21:bd09/03/2014:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.55:cvnHewlett-Packard:ct10:cvr:
+ dmi.product.name: HP EliteBook 840 G1
+ dmi.product.version: A3009DD10303
+ dmi.sys.vendor: Hewlett-Packard

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1436451/+attachment/4357079/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1436451

Title:
  can't power off when shutting down

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  We have a dozen of HP laptop here running ubuntu and xubuntu 14.04 and 14.10 and, since few months, all of them can't power off when we try to shutdown them. Indeed, after few seconds of an apparent power off, the laptops restart. 
  Please find attached, the dmesg result of one of them.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  slafont    2100 F.... pulseaudio
   /dev/snd/pcmC0D0p:   slafont    2100 F...m pulseaudio
   /dev/snd/timer:      slafont    2100 f.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=d61ff2e7-d6d3-431a-823e-c1a06ff2da80
  InstallationDate: Installed on 2014-01-16 (434 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Hewlett-Packard HP EliteBook Folio 9470m
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=594fc36c-3a8e-4857-a07c-a7b89e44816a ro quiet splash acpi_backlight=vendor vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2014-04-29 (331 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IBD Ver. F.47
  dmi.board.name: 18DF
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 62.17
  dmi.chassis.asset.tag: CNU3519KSP
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.47:bd10/08/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 9470m
  dmi.product.version: A1029D1102
  dmi.sys.vendor: Hewlett-Packard
  --- 
  ApportVersion: 2.14.1-0ubuntu3.8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  dpicart    2185 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-05-13 (317 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Hewlett-Packard HP EliteBook Folio 9470m
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic.efi.signed root=UUID=4e274a07-23ed-4f4b-8903-4210a346652d ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip fuse lpadmin plugdev sambashare sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 07/16/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IBD Ver. F.46
  dmi.board.name: 18DF
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 62.17
  dmi.chassis.asset.tag: CNU34296XF
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.46:bd07/16/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1103:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 9470m
  dmi.product.version: A1029D1103
  dmi.sys.vendor: Hewlett-Packard
  --- 
  ApportVersion: 2.14.1-0ubuntu3.8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  eric       3727 F.... panel-2-mixer
                        eric       3763 F.... pulseaudio
   /dev/snd/controlC0:  eric       3727 F.... panel-2-mixer
                        eric       3763 F.... pulseaudio
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=46c9c6ca-d6a0-4a11-bf5d-d0198326b41d
  InstallationDate: Installed on 2014-10-29 (148 days ago)
  InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
  MachineType: Hewlett-Packard HP EliteBook Folio 1040 G1
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=fr_FR.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-48-generic root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-48-generic N/A
   linux-backports-modules-3.13.0-48-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-48-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio bluetooth cdrom dip fuse lpadmin plugdev sambashare shadow ssh sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 08/19/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: L83 Ver. 01.21
  dmi.board.name: 213E
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 24.2B
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrL83Ver.01.21:bd08/19/2014:svnHewlett-Packard:pnHPEliteBookFolio1040G1:pvrA3009DD18303:rvnHewlett-Packard:rn213E:rvrKBCVersion24.2B:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook Folio 1040 G1
  dmi.product.version: A3009DD18303
  dmi.sys.vendor: Hewlett-Packard
  --- 
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  priumrispa   2348 F.... pulseaudio
   /dev/snd/controlC0:  priumrispa   2348 F.... pulseaudio
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=b7fea48b-b64f-428e-9fbd-827219d2a20a
  InstallationDate: Installed on 2015-02-09 (44 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  MachineType: Hewlett-Packard HP EliteBook 840 G1
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=02035e1b-a6f6-4bd5-8daa-6edc5771e682 ro quiet splash
  ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-46-generic N/A
   linux-backports-modules-3.13.0-46-generic  N/A
   linux-firmware                             1.127.11
  Tags:  trusty
  Uname: Linux 3.13.0-46-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/03/2014
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: L71 Ver. 01.21
  dmi.board.name: 198F
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 15.55
  dmi.chassis.asset.tag: 5CG44420BX
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.21:bd09/03/2014:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.55:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP EliteBook 840 G1
  dmi.product.version: A3009DD10303
  dmi.sys.vendor: Hewlett-Packard

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