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[Bug 1439361] Missing required logs.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Brad Figg <brad.figg@xxxxxxxxxxxxx>
Date: Wed, 08 Apr 2015 21:30:06 -0000
Reply-to: Bug 1439361 <1439361@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1439361

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

** Tags added: trusty

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https://bugs.launchpad.net/bugs/1439361

Title:
  USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hello,

  my new laptop is a Dell XPS 11, with no ethernet port. So I bought an
  USB to Ethernet adapter. It also has two more USB 3 ports. When
  connected on my laptop, I'm unable to acquire an IP through my DHCP,
  but a new network interface is automatically raised. I tried to set
  manually an IP, but I cannot ping any system which normally honors
  ping requests. The surprising point is that when I connect the same
  adapter on an old laptop (Dell E4300), running the same version of
  Ubuntu 14.04 (both systems are fully up-to-date), it perfectly works !
  The only difference I can see is that my old laptop has only USB 2
  ports...

  Additionally, the USB hub works on both computers, and I connected the adapter to 2 desktop computers :
  - one with an additional USB 3 card : it works ;
  - one with embedded USB 3 port : same error as with the modern laptop.

  So it really seems to be a problem related to the way USB 3 is handled
  by Ubuntu 14.04, but perhaps only with some specific chipsets. I
  cannot find what chipset is on the mainboard of my laptop (it is an
  Intel one, for sure, since the CPU is a Core i5-4210Y), but my desktop
  PC as an Intel Z97 chipset.

  Here is what I read tailing kern.log when connecting the adapter. Note the errors near the end :
  Apr  1 21:00:57 XPS11 kernel: [ 1360.356635] usb 2-1: new high-speed USB device number 5 using xhci_hcd
  Apr  1 21:00:57 XPS11 kernel: [ 1360.385156] usb 2-1: New USB device found, idVendor=05e3, idProduct=0610
  Apr  1 21:00:57 XPS11 kernel: [ 1360.385165] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  Apr  1 21:00:57 XPS11 kernel: [ 1360.385170] usb 2-1: Product: USB2.0 Hub
  Apr  1 21:00:57 XPS11 kernel: [ 1360.385174] usb 2-1: Manufacturer: GenesysLogic
  Apr  1 21:00:57 XPS11 kernel: [ 1360.386453] hub 2-1:1.0: USB hub found
  Apr  1 21:00:57 XPS11 kernel: [ 1360.387717] hub 2-1:1.0: 4 ports detected
  Apr  1 21:00:57 XPS11 kernel: [ 1360.508766] usb 3-1: new SuperSpeed USB device number 2 using xhci_hcd
  Apr  1 21:00:57 XPS11 kernel: [ 1360.528979] usb 3-1: New USB device found, idVendor=05e3, idProduct=0616
  Apr  1 21:00:57 XPS11 kernel: [ 1360.528993] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  Apr  1 21:00:57 XPS11 kernel: [ 1360.528999] usb 3-1: Product: USB3.0 Hub
  Apr  1 21:00:57 XPS11 kernel: [ 1360.529005] usb 3-1: Manufacturer: GenesysLogic
  Apr  1 21:00:57 XPS11 kernel: [ 1360.532085] hub 3-1:1.0: USB hub found
  Apr  1 21:00:57 XPS11 kernel: [ 1360.532498] hub 3-1:1.0: 4 ports detected
  Apr  1 21:00:58 XPS11 kernel: [ 1360.805848] usb 3-1.1: new SuperSpeed USB device number 3 using xhci_hcd
  Apr  1 21:00:58 XPS11 kernel: [ 1360.821076] usb 3-1.1: New USB device found, idVendor=0bda, idProduct=8153
  Apr  1 21:00:58 XPS11 kernel: [ 1360.821088] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=6
  Apr  1 21:00:58 XPS11 kernel: [ 1360.821094] usb 3-1.1: Product: USB 10/100/1000 LAN
  Apr  1 21:00:58 XPS11 kernel: [ 1360.821099] usb 3-1.1: Manufacturer: Realtek
  Apr  1 21:00:58 XPS11 kernel: [ 1360.821104] usb 3-1.1: SerialNumber: 000001000000
  Apr  1 21:01:03 XPS11 kernel: [ 1365.846558] usb 3-1.1: Disable of device-initiated U1 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.850638] usb 3-1.1: Disable of device-initiated U2 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.854180] usb 3-1.1: Set SEL for device-initiated U1 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.857613] usb 3-1.1: Set SEL for device-initiated U2 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.857682] usbcore: registered new interface driver cdc_ether
  Apr  1 21:01:03 XPS11 kernel: [ 1365.865825] xhci_hcd 0000:00:14.0: URB transfer length is wrong, xHC issue? req. len = 0, act. len = 4294967288
  Apr  1 21:01:03 XPS11 kernel: [ 1365.887328] usb 3-1.1: Set SEL for device-initiated U1 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.890841] usb 3-1.1: Set SEL for device-initiated U2 failed.
  Apr  1 21:01:03 XPS11 kernel: [ 1365.890862] r815x: probe of 3-1.1:2.0 failed with error -71
  Apr  1 21:01:03 XPS11 kernel: [ 1365.890922] usbcore: registered new interface driver r815x

  uname -ar output :
  Linux XPS11 3.13.0-48-generic #80-Ubuntu SMP Thu Mar 12 11:16:15 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

  On my old laptop, here is the kern.log relevant parts :
  Apr  1 21:24:13 stilgar-e4300 kernel: [11988.964194] usb 2-4: new high-speed USB device number 8 using ehci-pci
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.107799] usb 2-4: New USB device found, idVendor=05e3, idProduct=0610
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.107805] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.107808] usb 2-4: Product: USB2.0 Hub
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.107812] usb 2-4: Manufacturer: GenesysLogic
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.109222] hub 2-4:1.0: USB hub found
  Apr  1 21:24:13 stilgar-e4300 kernel: [11989.110586] hub 2-4:1.0: 4 ports detected
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.396649] usb 2-4.1: new high-speed USB device number 9 using ehci-pci
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.489395] usb 2-4.1: New USB device found, idVendor=0bda, idProduct=8153
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.489400] usb 2-4.1: New USB device strings: Mfr=1, Product=2, SerialNumber=6
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.489404] usb 2-4.1: Product: USB 10/100/1000 LAN
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.489408] usb 2-4.1: Manufacturer: Realtek
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.489411] usb 2-4.1: SerialNumber: 000001000000
  Apr  1 21:24:14 stilgar-e4300 kernel: [11989.490346] r815x 2-4.1:2.0 eth0: register 'r815x' at usb-0000:00:1d.7-4.1, RTL8153 ECM Device, 00:e0:4c:68:08:75

  Thanks in advance for your attention. Best regards,

  Al

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