kernel-packages team mailing list archive

Thread
Date
[Bug 1103164] Re: 062a:0201 [MSI Z77A-G43] hid-generic: can't reset device, status -71

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: fraktalek <1103164@xxxxxxxxxxxxxxxxxx>
Date: Fri, 10 Apr 2015 07:48:32 -0000
Reply-to: Bug 1103164 <1103164@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
I'm getting:

$ dmesg | tail

[14462.953440] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
[14463.026461] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
[14463.185343] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
[14463.258490] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
[14463.417513] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
[14463.490441] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
[14463.841907] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
[14463.909385] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32

from my Logitech G500 mouse.

Reconnecting to the same USB port doesn't help. When this happened to
me, the mouse was connected to usb 1-1.2. When reconnecting to usb 1-1.2
or usb 1-1.1 the mouse still seems dead (its lights are on though) and
dmesg says:

$ dmesg | tail
[14706.025327] usb 1-1.2: new full-speed USB device number 11 using ehci-pci
[14706.122374] usb 1-1.2: New USB device found, idVendor=046d, idProduct=c068
[14706.122387] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[14706.122394] usb 1-1.2: Product: G500
[14706.122400] usb 1-1.2: Manufacturer: Logitech
[14706.122404] usb 1-1.2: SerialNumber: 2F1179246A0018
[14706.126257] input: Logitech G500 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/0003:046D:C068.0017/input/input39
[14706.126926] hid-generic 0003:046D:C068.0017: input,hidraw0: USB HID v1.11 Mouse [Logitech G500] on usb-0000:00:1a.0-1.2/input0
[14706.140136] input: Logitech G500 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.1/0003:046D:C068.0018/input/input40
[14706.140594] hid-generic 0003:046D:C068.0018: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1a.0-1.2/input1


When reconnecting to usb 2-1.2 or usb 2-1.1 the mouse works fine. Dmesg output:

$ dmesg | tail
[14601.933885] usb 2-1.1: new full-speed USB device number 13 using ehci-pci
[14602.030393] usb 2-1.1: New USB device found, idVendor=046d, idProduct=c068
[14602.030406] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[14602.030414] usb 2-1.1: Product: G500
[14602.030420] usb 2-1.1: Manufacturer: Logitech
[14602.030427] usb 2-1.1: SerialNumber: 2F1179246A0018
[14602.034352] input: Logitech G500 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/0003:046D:C068.0013/input/input35
[14602.034775] hid-generic 0003:046D:C068.0013: input,hidraw0: USB HID v1.11 Mouse [Logitech G500] on usb-0000:00:1d.0-1.1/input0
[14602.040030] input: Logitech G500 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.1/0003:046D:C068.0014/input/input36
[14602.040480] hid-generic 0003:046D:C068.0014: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1d.0-1.1/input1

This makes me think that it's probably not my mouse dying? Or could it
still be the case? It's around 3 or 4 years old so I wouldn't be too
surprised.

$ uname -a
Linux x-ThinkPad-T420 3.16.0-34-generic #45-Ubuntu SMP Mon Mar 23 17:21:27 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux


** Changed in: linux (Ubuntu)
       Status: Expired => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1103164

Title:
  062a:0201 [MSI Z77A-G43] hid-generic: can't reset device, status -71

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Currently I have to physically reconnect USB keyboard to be able to
  use it.

  The symptoms like in  Bug #512510

  I have been using this keyboard for three years.
  It worked well in ubuntu 10.04, 10.10, 11.04, 11.10, 12.04.

  The problem appeared in ubuntu 12.10 only.

   [699097.985696] hid-generic 0003:062A:0201.00B6: can't reset device, 0000:00:1a.0-1.3.4/input0, status -71
  [699097.989679] usb 1-1.3: clear tt 4 (0730) error -71
  [699097.993696] hid-generic 0003:062A:0201.00B7: can't reset device, 0000:00:1a.0-1.3.4/input1, status -71
  [699097.993800] usb 1-1.3: USB disconnect, device number 113
  [699097.993803] usb 1-1.3.3: USB disconnect, device number 114
  [699097.997675] usb 1-1.3: clear tt 4 (0730) error -71
  [699098.006216] usb 1-1.3.4: USB disconnect, device number 115

  http://us.msi.com/product/mb/Z77A-G43.html#/?div=BIOS

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-21-generic 3.5.0-21.32
  ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
  Uname: Linux 3.5.0-21-generic i686
  ApportVersion: 2.6.1-0ubuntu9
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  c          1855 F.... pulseaudio
   /dev/snd/pcmC0D3p:   c          1855 F...m pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Date: Tue Jan 22 22:40:19 2013
  InstallationDate: Installed on 2012-11-25 (58 days ago)
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120817.1)
  IwConfig:
   lo        no wireless extensions.

   eth0      no wireless extensions.
  MachineType: MSI MS-7758
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-21-generic root=UUID=2583eaf1-76cb-4f44-bdc2-5f21fc7081fc ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.5.0-21-generic N/A
   linux-backports-modules-3.5.0-21-generic  N/A
   linux-firmware                            1.95
  RfKill:

  SourcePackage: linux
  UpgradeStatus: Upgraded to quantal on 2013-01-07 (15 days ago)
  dmi.bios.date: 10/24/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V2.7
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z77A-G43 (MS-7758)
  dmi.board.vendor: MSI
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.7:bd10/24/2012:svnMSI:pnMS-7758:pvr1.0:rvnMSI:rnZ77A-G43(MS-7758):rvr1.0:cvnMSI:ct3:cvr1.0:
  dmi.product.name: MS-7758
  dmi.product.version: 1.0
  dmi.sys.vendor: MSI

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1103164/+subscriptions