kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

jkbkot, could you please test the latest upstream kernel available from
the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bios-outdated-1.46
** Tags added: latest-bios-1.46

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1442549

Title:
  Mouse randomly stops working

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I'm getting:

  $ dmesg | tail

  [14462.953440] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
  [14463.026461] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
  [14463.185343] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
  [14463.258490] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
  [14463.417513] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
  [14463.490441] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32
  [14463.841907] hid-generic 0003:046D:C068.0006: can't reset device, 0000:00:1a.0-1.1/input1, status -32
  [14463.909385] hid-generic 0003:046D:C068.0005: can't reset device, 0000:00:1a.0-1.1/input0, status -32

  from my Logitech G500 mouse.

  Reconnecting to the same USB port doesn't help. When this happened to
  me, the mouse was connected to usb 1-1.2. When reconnecting to usb
  1-1.2 or usb 1-1.1 the mouse still seems dead (its lights are on
  though) and dmesg says:

  $ dmesg | tail
  [14706.025327] usb 1-1.2: new full-speed USB device number 11 using ehci-pci
  [14706.122374] usb 1-1.2: New USB device found, idVendor=046d, idProduct=c068
  [14706.122387] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [14706.122394] usb 1-1.2: Product: G500
  [14706.122400] usb 1-1.2: Manufacturer: Logitech
  [14706.122404] usb 1-1.2: SerialNumber: 2F1179246A0018
  [14706.126257] input: Logitech G500 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/0003:046D:C068.0017/input/input39
  [14706.126926] hid-generic 0003:046D:C068.0017: input,hidraw0: USB HID v1.11 Mouse [Logitech G500] on usb-0000:00:1a.0-1.2/input0
  [14706.140136] input: Logitech G500 as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.1/0003:046D:C068.0018/input/input40
  [14706.140594] hid-generic 0003:046D:C068.0018: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1a.0-1.2/input1

  When reconnecting to usb 2-1.2 or usb 2-1.1 the mouse works fine.
  Dmesg output:

  $ dmesg | tail
  [14601.933885] usb 2-1.1: new full-speed USB device number 13 using ehci-pci
  [14602.030393] usb 2-1.1: New USB device found, idVendor=046d, idProduct=c068
  [14602.030406] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [14602.030414] usb 2-1.1: Product: G500
  [14602.030420] usb 2-1.1: Manufacturer: Logitech
  [14602.030427] usb 2-1.1: SerialNumber: 2F1179246A0018
  [14602.034352] input: Logitech G500 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/0003:046D:C068.0013/input/input35
  [14602.034775] hid-generic 0003:046D:C068.0013: input,hidraw0: USB HID v1.11 Mouse [Logitech G500] on usb-0000:00:1d.0-1.1/input0
  [14602.040030] input: Logitech G500 as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.1/0003:046D:C068.0014/input/input36
  [14602.040480] hid-generic 0003:046D:C068.0014: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1d.0-1.1/input1

  This makes me think that it's probably not my mouse dying? Or could it
  still be the case? It's around 3 or 4 years old so I wouldn't be too
  surprised.

  $ uname -a
  Linux x-ThinkPad-T420 3.16.0-34-generic #45-Ubuntu SMP Mon Mar 23 17:21:27 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

  
  originally I reported  this issue as a comment on https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1103164

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-34-generic 3.16.0-34.45
  ProcVersionSignature: Ubuntu 3.16.0-34.45-generic 3.16.7-ckt8
  Uname: Linux 3.16.0-34-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jakub      3472 F.... pulseaudio
  CurrentDesktop: GNOME
  Date: Fri Apr 10 10:46:42 2015
  HibernationDevice: RESUME=UUID=9009e872-0f42-4632-bc0a-4a70931f9767
  InstallationDate: Installed on 2011-06-06 (1403 days ago)
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
  MachineType: LENOVO 4180W1G
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=bdae0dca-070a-470b-a6c6-1fd1463cedad ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-34-generic N/A
   linux-backports-modules-3.16.0-34-generic  N/A
   linux-firmware                             1.138.1
  SourcePackage: linux
  UpgradeStatus: Upgraded to utopic on 2014-11-20 (140 days ago)
  dmi.bios.date: 10/31/2011
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 83ET66WW (1.36 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 4180W1G
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr83ET66WW(1.36):bd10/31/2011:svnLENOVO:pn4180W1G:pvrThinkPadT420:rvnLENOVO:rn4180W1G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 4180W1G
  dmi.product.version: ThinkPad T420
  dmi.sys.vendor: LENOVO

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