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[Bug 1445222] Re: external keyboard doesn't work

 

Most of the upgraded packages in your list are totally unrelated to
keyboards. The only one which might even be remotely related is
libgnome-desktop. It's much more likely that this happened due to a
kernel upgrade -- could you try and boot with an earlier kernel in the
grub boot menu and see whether that changes things?

Your udev database does have both the internal and the external
keyboard, but the kernel messages say

[ 5412.201062] usb 5-1: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 5412.201065] usb 5-1: Product: 2.4GHz keyboard and mouse
[ 5412.219577] input: 2.4GHz keyboard and mouse as /devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.0/input/input18
[ 5412.219709] hid-generic 0003:040B:2014.0003: input,hidraw0: USB HID v1.10 Keyboard [2.4GHz keyboard and mouse] on usb-0000:00:1d.0-1/input0
[ 5412.253188] input: 2.4GHz keyboard and mouse as /devices/pci0000:00/0000:00:1d.0/usb5/5-1/5-1:1.1/input/input19
[ 5412.253615] hid-generic 0003:040B:2014.0004: input,hiddev0,hidraw1: USB HID v1.10 Mouse [2.4GHz keyboard and mouse] on usb-0000:00:1d.0-1/input1
[ 5613.628100] usb 5-1: USB disconnect, device number 3

That USB disconnect looks suspicious.

** Package changed: systemd (Ubuntu) => linux (Ubuntu)

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https://bugs.launchpad.net/bugs/1445222

Title:
  external keyboard doesn't work

Status in linux package in Ubuntu:
  New

Bug description:
  After updating the software on my machine to the last version, the external keyboard stopped working.
  I tried with two keyboards - one didn't work at all and on the other only the letters worked.
  Both keyboards work on another computer.

  I listed the tail of /var/log/apt/history.log so you can see which
  packages were last updated before I had this issue:

  Start-Date: 2015-04-15  14:24:44
  Upgrade: python3-problem-report:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubuntu3.9), py
  thon-urllib3:amd64 (1.7.1-1ubuntu0.1, 1.7.1-1ubuntu3), python3-chardet:amd64 (2.
  0.1-1, 2.2.1-2~ubuntu1), libgnome-desktop-3-7:amd64 (3.8.4-0ubuntu3, 3.8.4-0ubun
  tu3.1), flashplugin-installer:amd64 (11.2.202.451ubuntu0.14.04.1, 11.2.202.457ub
  untu0.14.04.1), gnome-desktop3-data:amd64 (3.8.4-0ubuntu3, 3.8.4-0ubuntu3.1), ap
  port-gtk:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubuntu3.9), apport:amd64 (2.14.1-0ubu
  ntu3.8, 2.14.1-0ubuntu3.9), python3-apport:amd64 (2.14.1-0ubuntu3.8, 2.14.1-0ubu
  ntu3.9)
  End-Date: 2015-04-15  14:25:48

  Start-Date: 2015-04-16  18:58:23
  Upgrade: isc-dhcp-common:amd64 (4.2.4-7ubuntu12, 4.2.4-7ubuntu12.1), gstreamer0.
  10-plugins-bad:amd64 (0.10.23-7.2ubuntu1, 0.10.23-7.2ubuntu1.1), patch:amd64 (2.
  7.1-4ubuntu1, 2.7.1-4ubuntu2), isc-dhcp-client:amd64 (4.2.4-7ubuntu12, 4.2.4-7ub
  untu12.1), libgstreamer-plugins-bad0.10-0:amd64 (0.10.23-7.2ubuntu1, 0.10.23-7.2ubuntu1.1)
  End-Date: 2015-04-16  18:58:43

  Start-Date: 2015-04-16  22:46:54
  Commandline: aptdaemon role='role-commit-packages' sender=':1.59'
  Upgrade: python3-problem-report:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), apport-gtk:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), apport:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10), python3-apport:amd64 (2.14.1-0ubuntu3.9, 2.14.1-0ubuntu3.10)
  End-Date: 2015-04-16  22:47:42

  Start-Date: 2015-04-17  00:16:31
  Commandline: apt-get install python-apport
  Install: python-keyring:amd64 (3.5-1, automatic), python-apport:amd64 (2.14.1-0ubuntu3.10), python-oauth:amd64 (1.0.1-3build2, automatic), python-wadllib:amd64 (1.3.2-2build1, automatic), python-problem-report:amd64 (2.14.1-0ubuntu3.10, automatic), python-secretstorage:amd64 (2.0.0-1ubuntu1.1, automatic), libjs-jquery:amd64 (1.7.2+dfsg-2ubuntu1, automatic), python-simplejson:amd64 (3.3.1-1ubuntu6, automatic), python-lazr.uri:amd64 (1.0.3-1build1, automatic), python-launchpadlib:amd64 (1.10.2+ds-2, automatic), python-lazr.restfulclient:amd64 (0.13.3-1build1, automatic)
  End-Date: 2015-04-17  00:16:47

  Please let me know if you need any other details.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: udev 204-5ubuntu20.11
  ProcVersionSignature: Ubuntu 3.13.0-49.83-generic 3.13.11-ckt17
  Uname: Linux 3.13.0-49-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  CurrentDesktop: MATE
  CustomUdevRuleFiles: 81-canonij_prn.rules 80-canon_mfp.rules
  Date: Fri Apr 17 00:21:52 2015
  InstallationDate: Installed on 2015-03-14 (33 days ago)
  InstallationMedia: Ubuntu MATE 14.04.1 "Trusty Tahr" - final amd64 (20141111)
  MachineType: FUJITSU SIEMENS AMILO Pi 2515
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-49-generic root=UUID=4498d198-2643-4539-adc9-db53aa81dd80 ro quiet splash vt.handoff=7
  SourcePackage: systemd
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/04/2007
  dmi.bios.vendor: Phoenix Technologies LTD
  dmi.bios.version: 1.01C
  dmi.board.name: F43
  dmi.board.vendor: FUJITSU SIEMENS
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU SIEMENS
  dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.01C:bd05/04/2007:svnFUJITSUSIEMENS:pnAMILOPi2515:pvr20:rvnFUJITSUSIEMENS:rnF43:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
  dmi.product.name: AMILO Pi 2515
  dmi.product.version: 20
  dmi.sys.vendor: FUJITSU SIEMENS

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