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[Bug 1453390] Re: Touchpad not detected

 

Preston, could you please test the latest upstream kernel available from
the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bios-outdated-209
** Tags added: latest-bios-209

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Description changed:

- I have an ASUS ZenBook UX301L - trying to use the touchpad that is installed with the laptop.
- It used to work, but I think when I upgrade to 15.04, or maybe before that is when the touchpad stopped working. It was around the time that I was trying to get my touchscreen to work in chrome... which ended up happening, but I guess I can only have one device that works in chrome. haha
+ I have an ASUS ZenBook UX301L. The touchpad used to work before
+ upgrading.
  
+ WORKAROUND: External mice work fine.
  
- External mice work fine - as you'll see in my attached files, there is a Logitech USB receiver - that's currently the only way I can click things without the touch screen.
- 
- 
- The trackpad doesn't show up in cat /proc/bus/input/devices and I can't tell if it shows up in dmesg or not.
- 
- uname -a
- 
- Linux Calypso 3.19.0-16-generic #16-Ubuntu SMP Thu Apr 30 16:09:58 UTC
- 2015 x86_64 x86_64 x86_64 GNU/Linux
- 
- 
- lsb_release -rd
- 
- Description:	Ubuntu 15.04
- Release:	15.04
- --- 
+ ---
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  lprestonsegoiii   2483 F.... pulseaudio
-  /dev/snd/controlC1:  lprestonsegoiii   2483 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  lprestonsegoiii   2483 F.... pulseaudio
+  /dev/snd/controlC1:  lprestonsegoiii   2483 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 15.04
  HibernationDevice: RESUME=UUID=0bd1d6e3-df0c-44d2-9c90-b12a95fa2826
  InstallationDate: Installed on 2014-05-17 (356 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. UX301LAA
  Package: linux 3.11.0.12.13 [origin: unknown]
  PackageArchitecture: amd64
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic root=UUID=00561a0b-dec9-4adf-8bdf-ab0dcadc29d1 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
  RelatedPackageVersions:
-  linux-restricted-modules-3.19.0-16-generic N/A
-  linux-backports-modules-3.19.0-16-generic  N/A
-  linux-firmware                             1.143
+  linux-restricted-modules-3.19.0-16-generic N/A
+  linux-backports-modules-3.19.0-16-generic  N/A
+  linux-firmware                             1.143
  Tags: vivid third-party-packages
  Uname: Linux 3.19.0-16-generic x86_64
  UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
  UpgradeStatus: Upgraded to vivid on 2015-04-24 (15 days ago)
  UserGroups: adm cdrom debian-tor dialout dip lpadmin plugdev sambashare sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 11/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX301LAA.205
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX301LAA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LAA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LAA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LAA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX301LAA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

-- 
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https://bugs.launchpad.net/bugs/1453390

Title:
  Touchpad not detected

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have an ASUS ZenBook UX301L. The touchpad used to work before
  upgrading.

  WORKAROUND: External mice work fine.

  ---
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  lprestonsegoiii   2483 F.... pulseaudio
   /dev/snd/controlC1:  lprestonsegoiii   2483 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 15.04
  HibernationDevice: RESUME=UUID=0bd1d6e3-df0c-44d2-9c90-b12a95fa2826
  InstallationDate: Installed on 2014-05-17 (356 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. UX301LAA
  Package: linux 3.11.0.12.13 [origin: unknown]
  PackageArchitecture: amd64
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-16-generic root=UUID=00561a0b-dec9-4adf-8bdf-ab0dcadc29d1 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-16.16-generic 3.19.3
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-16-generic N/A
   linux-backports-modules-3.19.0-16-generic  N/A
   linux-firmware                             1.143
  Tags: vivid third-party-packages
  Uname: Linux 3.19.0-16-generic x86_64
  UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
  UpgradeStatus: Upgraded to vivid on 2015-04-24 (15 days ago)
  UserGroups: adm cdrom debian-tor dialout dip lpadmin plugdev sambashare sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 11/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX301LAA.205
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX301LAA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LAA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LAA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LAA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX301LAA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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