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Message #120600
[Bug 1453029] Re: Tried to login, GUI locked up. Did reboot & was presented with several messages : general protection fault: 0000 [#31] SMP
apport information
** Tags added: apport-collected
** Description changed:
I noticed a problem last week where my GUI locked up while I was trying
to unlock it. At the time I was unable to get the system to generate a
report or find anything obvious to me in the logs, though I am no
expert. I did manage to enable some more analysis tools for next time
and it seems that next time has just occurred.
Today I tried to login to the system. The screen progressed passed the
password entry but failed to display the desktop background, the side
bar or the top bar. I left it for a few minutes while I got a coffee
but it was still in the same state when I returned. Thinking it might
just be the GUI locked up, as it seemed to be last week, I tried to ssh
in from another machine.
tt@172.16.20.39's password:
Welcome to Ubuntu 14.04.2 LTS (GNU/Linux 3.16.0-37-generic x86_64)
* Documentation: https://help.ubuntu.com/
Last login: Fri May 1 12:46:41 2015 from 172.16.20.98
tt@tt-ul-dt:~$
tt@tt-ul-dt:~$
tt@tt-ul-dt:~$ top
Segmentation fault
tt@tt-ul-dt:~$ ps
As you can see, I managed to SSH in but failed to do much else. When I
tried to take a look at what was going on with top I got a message about
a Segmentation fault. I then tried ps thinking that might be a simpler
program and able to show me something. That seemed to lock up the ssh
session.
Next I did a quick Google to see what I might be able to do remotely to
help debug things. Nothing helpful presented itself to me so I did Ctrl
+ Alt + F4 to try and get access via one of the other virtual terminal
things. I was able to enter my username and password but as soon as I
had done so I seemed to get some sort of log trace on the screen. It
mentioned the USB mouse I had being connected. I was not able to enter
any commands so instead I tried unplugging and reconnecting the USB
memory stick I had. I could see it registering in the trace. I did the
same with a USB temperature probe and could see it connect too.
After that I figured a clean shutdown was about the best I could do. I
found http://askubuntu.com/questions/53263/shut-down-computer-from-
keyboard and started the Alt + SysRq + r, e, i, s, u, o. The first two
of three keys reported that they were disabled but after that it seemed
to work.
After the shutdown, I left the machine till 09:01 and powered it on
again. It booted, I logged in and was then presented with several
"System program problem detected" messages. I am now trying to work
through them in the sequence they were presented.
$ lsb_release -rd
Description: Ubuntu 14.04.2 LTS
Release: 14.04
ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9
Uname: Linux 3.16.0-37-generic x86_64
Annotation: Your system might become unstable now and might need to be restarted.
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
Date: Fri May 8 02:20:53 2015
Failure: oops
InstallationDate: Installed on 2015-03-12 (56 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
Title: general protection fault: 0000 [#31] SMP
UpgradeStatus: No upgrade log present (probably fresh install)
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.11
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: thomasthorne 2648 F.... pulseaudio
+ /dev/snd/controlC0: thomasthorne 2648 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=3c3104a1-5ead-4ebf-b2df-f9397f572dca
+ InstallationDate: Installed on 2015-03-12 (74 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
+ IwConfig:
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
+ MachineType: Gigabyte Technology Co., Ltd. H81M-DS2V
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-37-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash crashkernel=384M-:128M vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10
+ RelatedPackageVersions:
+ linux-restricted-modules-3.16.0-38-generic N/A
+ linux-backports-modules-3.16.0-38-generic N/A
+ linux-firmware 1.127.12
+ RfKill:
+
+ Tags: trusty
+ Uname: Linux 3.16.0-38-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin mock plugdev sambashare sudo
+ WifiSyslog:
+
+ _MarkForUpload: True
+ dmi.bios.date: 06/19/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: F5
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: H81M-DS2V
+ dmi.board.vendor: Gigabyte Technology Co., Ltd.
+ dmi.board.version: x.x
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF5:bd06/19/2014:svnGigabyteTechnologyCo.,Ltd.:pnH81M-DS2V:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnH81M-DS2V:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
+ dmi.product.name: H81M-DS2V
+ dmi.product.version: To be filled by O.E.M.
+ dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1453029/+attachment/4404617/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1453029
Title:
Tried to login, GUI locked up. Did reboot & was presented with
several messages : general protection fault: 0000 [#31] SMP
Status in linux package in Ubuntu:
Incomplete
Bug description:
I noticed a problem last week where my GUI locked up while I was
trying to unlock it. At the time I was unable to get the system to
generate a report or find anything obvious to me in the logs, though I
am no expert. I did manage to enable some more analysis tools for
next time and it seems that next time has just occurred.
Today I tried to login to the system. The screen progressed passed
the password entry but failed to display the desktop background, the
side bar or the top bar. I left it for a few minutes while I got a
coffee but it was still in the same state when I returned. Thinking
it might just be the GUI locked up, as it seemed to be last week, I
tried to ssh in from another machine.
tt@172.16.20.39's password:
Welcome to Ubuntu 14.04.2 LTS (GNU/Linux 3.16.0-37-generic x86_64)
* Documentation: https://help.ubuntu.com/
Last login: Fri May 1 12:46:41 2015 from 172.16.20.98
tt@tt-ul-dt:~$
tt@tt-ul-dt:~$
tt@tt-ul-dt:~$ top
Segmentation fault
tt@tt-ul-dt:~$ ps
As you can see, I managed to SSH in but failed to do much else. When
I tried to take a look at what was going on with top I got a message
about a Segmentation fault. I then tried ps thinking that might be a
simpler program and able to show me something. That seemed to lock up
the ssh session.
Next I did a quick Google to see what I might be able to do remotely
to help debug things. Nothing helpful presented itself to me so I did
Ctrl + Alt + F4 to try and get access via one of the other virtual
terminal things. I was able to enter my username and password but as
soon as I had done so I seemed to get some sort of log trace on the
screen. It mentioned the USB mouse I had being connected. I was not
able to enter any commands so instead I tried unplugging and
reconnecting the USB memory stick I had. I could see it registering
in the trace. I did the same with a USB temperature probe and could
see it connect too.
After that I figured a clean shutdown was about the best I could do.
I found http://askubuntu.com/questions/53263/shut-down-computer-from-
keyboard and started the Alt + SysRq + r, e, i, s, u, o. The first
two of three keys reported that they were disabled but after that it
seemed to work.
After the shutdown, I left the machine till 09:01 and powered it on
again. It booted, I logged in and was then presented with several
"System program problem detected" messages. I am now trying to work
through them in the sequence they were presented.
$ lsb_release -rd
Description: Ubuntu 14.04.2 LTS
Release: 14.04
ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9
Uname: Linux 3.16.0-37-generic x86_64
Annotation: Your system might become unstable now and might need to be restarted.
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
Date: Fri May 8 02:20:53 2015
Failure: oops
InstallationDate: Installed on 2015-03-12 (56 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
Title: general protection fault: 0000 [#31] SMP
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: thomasthorne 2648 F.... pulseaudio
/dev/snd/controlC0: thomasthorne 2648 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=3c3104a1-5ead-4ebf-b2df-f9397f572dca
InstallationDate: Installed on 2015-03-12 (74 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. H81M-DS2V
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-37-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash crashkernel=384M-:128M vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10
RelatedPackageVersions:
linux-restricted-modules-3.16.0-38-generic N/A
linux-backports-modules-3.16.0-38-generic N/A
linux-firmware 1.127.12
RfKill:
Tags: trusty
Uname: Linux 3.16.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin mock plugdev sambashare sudo
WifiSyslog:
_MarkForUpload: True
dmi.bios.date: 06/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F5
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H81M-DS2V
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF5:bd06/19/2014:svnGigabyteTechnologyCo.,Ltd.:pnH81M-DS2V:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnH81M-DS2V:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: H81M-DS2V
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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References
