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[Bug 1389006] Re: [Dell XPS 8700] USB mouse and keyboard unresponsive after last update

 

I have the same issue with a Dell Inspirion 3847. I have updated my BIOS
today (version A07) and still have the issue. If I leave the devices
plugged in at boot, the system will not respond to anything at the
(Xubuntu / lightdm) login screen, not even Ctrl-Alt-Del or Ctrl-Alt-F1.
The only way to start my system is to unplug mouse and keyboard before
boot, wait for login screen, then plug in keyboard and mouse.

Please let me know what information is required to help solve this
issue.

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https://bugs.launchpad.net/bugs/1389006

Title:
  [Dell XPS 8700] USB mouse and keyboard unresponsive after last update

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I am running Ubuntu 14.04 on Dell XPS 8700 desktop. After reboot the
  mosue and the keyboard becomes unresponsive. I am seeing these
  messages in the dmesg.0 file --

  [    1.981066] usb 3-9: Product: DELL USB Laser Mouse
  [    1.981067] usb 3-9: Manufacturer: DELL
  [    1.981112] usb 3-9: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
  [    1.984848] input: DELL DELL USB Laser Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/input/input7
  [    1.984930] hid-generic 0003:046D:C063.0003: input,hidraw2: USB HID v1.10 Mouse [DELL DELL USB Laser Mouse] on usb-0000:00:14.0-9/input0
  [    2.151451] usb 3-13: new full-speed USB device number 5 using xhci_hcd
  [    2.167857] usb 3-13: device descriptor read/8, error -61
  [    2.287909] usb 3-13: device descriptor read/8, error -61

  This started after the last ubuntu-base update.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ramgorur   2588 F.... pulseaudio
   /dev/snd/controlC0:  ramgorur   2588 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Mon Nov  3 18:04:35 2014
  HibernationDevice: RESUME=UUID=bd68080c-265e-4d2c-a8f0-bd4aaa0f26ed
  InstallationDate: Installed on 2014-06-02 (154 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. XPS 8700
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=68449923-7d5d-4faf-a692-dd75aecbd8d9 ro recovery nomodeset resume=/dev/sda5
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.7
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/13/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0KWVT8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A03
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/13/2014:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA03:cvnDellInc.:ct3:cvr:
  dmi.product.name: XPS 8700
  dmi.sys.vendor: Dell Inc.

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