← Back to team overview

kernel-packages team mailing list archive

[Bug 1389006] Re: [Dell XPS 8700] USB mouse and keyboard unresponsive after last update


Joris Bierkens:
>"Please let me know what information is required to help solve this issue."

Please file a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.

  [Dell XPS 8700] USB mouse and keyboard unresponsive after last update

Status in linux package in Ubuntu:

Bug description:
  I am running Ubuntu 14.04 on Dell XPS 8700 desktop. After reboot the
  mosue and the keyboard becomes unresponsive. I am seeing these
  messages in the dmesg.0 file --

  [    1.981066] usb 3-9: Product: DELL USB Laser Mouse
  [    1.981067] usb 3-9: Manufacturer: DELL
  [    1.981112] usb 3-9: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
  [    1.984848] input: DELL DELL USB Laser Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/input/input7
  [    1.984930] hid-generic 0003:046D:C063.0003: input,hidraw2: USB HID v1.10 Mouse [DELL DELL USB Laser Mouse] on usb-0000:00:14.0-9/input0
  [    2.151451] usb 3-13: new full-speed USB device number 5 using xhci_hcd
  [    2.167857] usb 3-13: device descriptor read/8, error -61
  [    2.287909] usb 3-13: device descriptor read/8, error -61

  This started after the last ubuntu-base update.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
   /dev/snd/controlC1:  ramgorur   2588 F.... pulseaudio
   /dev/snd/controlC0:  ramgorur   2588 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Mon Nov  3 18:04:35 2014
  HibernationDevice: RESUME=UUID=bd68080c-265e-4d2c-a8f0-bd4aaa0f26ed
  InstallationDate: Installed on 2014-06-02 (154 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. XPS 8700
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=68449923-7d5d-4faf-a692-dd75aecbd8d9 ro recovery nomodeset resume=/dev/sda5
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.7
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/13/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0KWVT8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A03
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/13/2014:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA03:cvnDellInc.:ct3:cvr:
  dmi.product.name: XPS 8700
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to: