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[Bug 1125136] Re: 05e3:0732 [P8H77-M PRO] Read errors and kernel panic - genesys USB3 internal card reader

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sat, 07 Sep 2013 02:33:31 -0000
Reply-to: Bug 1125136 <1125136@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

** Tags removed: bios-outdated-1101
** Tags added: latest-bios-1301

** Description changed:

I have an Astrotek USB 3.0 internal card reader in my new computer,
plugged into the USB3 header on the mainboard. The reader is apparently
controlled by the Genesys gl3220 chip. It has two LEDs on the front: one
red to indicate power, the other green to indicate card
access/read/write. It also has a USB3 port on the front, which seems to
work fine with USB sticks.

I have a 16GB SD card from my camera. When I put it in the SD slot, I
would expect the card to be detected with the option given to open it in
Nautilus etc. Instead, the green light flashes on and off repeatedly.
dmesg reports a series of messages related to xHCI followed by
"Unhandled error code". I will attach an excerpt from dmesg from this
incident, which was reliably repeatable.

I have tried some different BIOS settings for the USB system:
- Firstly I changed xHCI from "Smart Auto" to "Enabled", logged in, then tested again with an old 256MB SD card. This was mounted automatically but when I tried to create a folder on the card I received a dialogue box reporting an input/output error. Dmesg reported similar xHCI errors as when I tried the 16GB card. I began to file a bug report, and part way through was dumped to a text console with a kernel panic message (which appeared to stem from usb_storage). As I have no other USB devices plugged in I presume this is again from the card reader.

- Secondly I toggled the ASUS Bios "EHCI handoff", which I think was
"disabled" by default and I set it to "enabled". With this set I got a
kernel panic shortly after logging in, but without inserting a card in
the card reader at all. I have screenshots of these kernel panics if
they are of use.

I am writing this bug report having rebooted the computer, reset the USB
BIOS settings and restarted and the card reader's red power light is not
on at all, hence the ubuntu-bug-generated output may not show the card
reader.

- - Oliver
+ WORKAROUND: The card reader continues to work as expected if the BIOS
+ USB setting "xHCI" is set to "enabled".

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-generic 3.5.0.23.29
ProcVersionSignature: Ubuntu 3.5.0-23.35-generic 3.5.7.2
Uname: Linux 3.5.0-23-generic x86_64
ApportVersion: 2.6.1-0ubuntu10
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: oliver 1942 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: oliver 1942 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDmesg: [ 5.927548] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Date: Thu Feb 14 22:37:43 2013
HibernationDevice: RESUME=UUID=d9056455-e6ff-497b-acd2-908669c21bc8
InstallationDate: Installed on 2013-02-06 (7 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
IwConfig:
- eth0 no wireless extensions.
-
- lo no wireless extensions.
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
MachineType: System manufacturer System Product Name
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-23-generic root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.5.0-23-generic N/A
- linux-backports-modules-3.5.0-23-generic N/A
- linux-firmware 1.95
+ linux-restricted-modules-3.5.0-23-generic N/A
+ linux-backports-modules-3.5.0-23-generic N/A
+ linux-firmware 1.95
RfKill:
-
+
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/10/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1005
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8H77-M PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1005:bd12/10/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-MPRO:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

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https://bugs.launchpad.net/bugs/1125136

Title:
05e3:0732 [P8H77-M PRO] Read errors and kernel panic - genesys USB3
internal card reader

Status in “linux” package in Ubuntu:
Confirmed

Bug description:
I have an Astrotek USB 3.0 internal card reader in my new computer,
plugged into the USB3 header on the mainboard. The reader is
apparently controlled by the Genesys gl3220 chip. It has two LEDs on
the front: one red to indicate power, the other green to indicate card
access/read/write. It also has a USB3 port on the front, which seems
to work fine with USB sticks.

I have a 16GB SD card from my camera. When I put it in the SD slot, I
would expect the card to be detected with the option given to open it
in Nautilus etc. Instead, the green light flashes on and off
repeatedly. dmesg reports a series of messages related to xHCI
followed by "Unhandled error code". I will attach an excerpt from
dmesg from this incident, which was reliably repeatable.

I am writing this bug report having rebooted the computer, reset the
USB BIOS settings and restarted and the card reader's red power light
is not on at all, hence the ubuntu-bug-generated output may not show
the card reader.

WORKAROUND: The card reader continues to work as expected if the BIOS
USB setting "xHCI" is set to "enabled".

lo no wireless extensions.
MachineType: System manufacturer System Product Name
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-23-generic root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.5.0-23-generic N/A
linux-backports-modules-3.5.0-23-generic N/A
linux-firmware 1.95
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/10/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1005
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8H77-M PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1005:bd12/10/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8H77-MPRO:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

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