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[Bug 1421834] Re: Backlight keys not working on ASUS N550JK

 

Jérôme Poulin, could you please test the latest upstream kernel
available from the very top line at the top of the page (the release
names are irrelevant for testing, and please do not test the daily
folder) following https://wiki.ubuntu.com/Kernel/MainlineBuilds ? It
will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this
bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags added: latest-bios-208

** Attachment removed: "version"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1421834/+attachment/4319001/+files/version

** Description changed:

  Backlight keys are not working when logged in the desktop, using
  /sys/class/backlight/intel_backlight/brightness can adjust the
  brightness.
  
  Usual workarounds listed in
  https://wiki.ubuntu.com/Kernel/Debugging/Backlight are not working.
+ 
+ WORKAROUND: Add to GRUB:
+ acpi_osi=
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
  Uname: Linux 3.16.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Feb 13 15:46:37 2015
  SourcePackage: linux-lts-utopic
  UpgradeStatus: Upgraded to trusty on 2014-03-25 (325 days ago)
- --- 
+ ---
  ApportVersion: 2.17.2-0ubuntu1.1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  jerome.poulin   3195 F.... pulseaudio
-  /dev/snd/controlC1:  jerome.poulin   3195 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  jerome.poulin   3195 F.... pulseaudio
+  /dev/snd/controlC1:  jerome.poulin   3195 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.04
  MachineType: ASUSTeK COMPUTER INC. N550JK
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: root=/dev/vgUbuntu/root initrd=EFI/ubuntuefi/initrd splash quiet resume=/dev/mapper/vgUbuntu-swap acpi_osi=
  ProcVersionSignature: Ubuntu 3.19.0-22.22-generic 3.19.8-ckt1
  RelatedPackageVersions:
-  linux-restricted-modules-3.19.0-22-generic N/A
-  linux-backports-modules-3.19.0-22-generic  N/A
-  linux-firmware                             1.143.2
+  linux-restricted-modules-3.19.0-22-generic N/A
+  linux-backports-modules-3.19.0-22-generic  N/A
+  linux-firmware                             1.143.2
  Tags:  vivid
  Uname: Linux 3.19.0-22-generic x86_64
  UpgradeStatus: Upgraded to vivid on 2015-06-12 (44 days ago)
  UserGroups: adm dialout docker fuse kismet libvirtd lp messagebus mlocate plugdev pulse-access src sudo users vboxusers video wireshark
  _MarkForUpload: True
  dmi.bios.date: 09/26/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N550JK.208
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N550JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.208:bd09/26/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N550JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Changed in: linux (Ubuntu)
       Status: Expired => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1421834

Title:
  Backlight keys not working on ASUS N550JK

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Backlight keys are not working when logged in the desktop, using
  /sys/class/backlight/intel_backlight/brightness can adjust the
  brightness.

  Usual workarounds listed in
  https://wiki.ubuntu.com/Kernel/Debugging/Backlight are not working.

  WORKAROUND: Add to GRUB:
  acpi_osi=

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
  Uname: Linux 3.16.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Feb 13 15:46:37 2015
  SourcePackage: linux-lts-utopic
  UpgradeStatus: Upgraded to trusty on 2014-03-25 (325 days ago)
  ---
  ApportVersion: 2.17.2-0ubuntu1.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jerome.poulin   3195 F.... pulseaudio
   /dev/snd/controlC1:  jerome.poulin   3195 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.04
  MachineType: ASUSTeK COMPUTER INC. N550JK
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: root=/dev/vgUbuntu/root initrd=EFI/ubuntuefi/initrd splash quiet resume=/dev/mapper/vgUbuntu-swap acpi_osi=
  ProcVersionSignature: Ubuntu 3.19.0-22.22-generic 3.19.8-ckt1
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-22-generic N/A
   linux-backports-modules-3.19.0-22-generic  N/A
   linux-firmware                             1.143.2
  Tags:  vivid
  Uname: Linux 3.19.0-22-generic x86_64
  UpgradeStatus: Upgraded to vivid on 2015-06-12 (44 days ago)
  UserGroups: adm dialout docker fuse kismet libvirtd lp messagebus mlocate plugdev pulse-access src sudo users vboxusers video wireshark
  _MarkForUpload: True
  dmi.bios.date: 09/26/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N550JK.208
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N550JK
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JK.208:bd09/26/2014:svnASUSTeKCOMPUTERINC.:pnN550JK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N550JK
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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