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[Bug 1493674] [NEW] [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Po-Hsu Lin <po-hsu.lin@xxxxxxxxxxxxx>
Date: Wed, 09 Sep 2015 06:17:41 -0000
Reply-to: Bug 1493674 <1493674@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Public bug reported:

CID: 201411-16162 Dell Insprion 3558

This system can pass a single suspend test but can't pass the 30 cycles suspend stress test. It will hang somewhere in the process (not sure if it's resuming or suspending). 
With:
* screen off
* keyboard not responding
* does not respond to power button, you can't wake it up with that

However If you hold the power button for a while, you will hear that the
HDD stop spinning.

Steps:
1. Install 14.04.2 + updates (3.16.0-46)
2. Run the 30 cycle S3 stress test with checkbox

Expected result:
* System works fine after this stress test

Actual result:
* System hung during testing.

Reproduce rate: > 80%

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-46-generic 3.16.0-46.62~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Sep  9 00:13:04 2015
InstallationDate: Installed on 2015-08-21 (18 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
--- 
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  ubuntu     3664 F.... pulseaudio
 /dev/snd/controlC0:  ubuntu     3664 F.... pulseaudio
CRDA:
 country TW:
 	(2402 - 2472 @ 40), (3, 27)
 	(5270 - 5330 @ 40), (3, 17), DFS
 	(5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=9fa2e333-2ce2-4516-bac7-66262283cd6e
InstallationDate: Installed on 2015-08-21 (19 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Inspiron 3558
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-46-generic root=UUID=3010c416-a6ed-4b18-93ea-09ed5c3ebd5a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-46-generic N/A
 linux-backports-modules-3.16.0-46-generic  N/A
 linux-firmware                             1.127.15
Tags:  trusty
Uname: Linux 3.16.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 032010
dmi.board.vendor: Dell Inc.
dmi.board.version: D02
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3558:pvr01:rvnDellInc.:rn032010:rvrD02:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 3558
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

** Affects: linux (Ubuntu)
     Importance: Medium
     Assignee: Keng-Yu Lin (lexical)
         Status: Confirmed


** Tags: 201411-16162 amd64 apport-bug apport-collected blocks-hwcert taipei-lab trusty

** Package changed: linux-lts-utopic (Ubuntu) => linux (Ubuntu)

** Tags added: apport-collected

** Description changed:

  CID: 201411-16162 Dell Insprion 3558
  
  This system can pass a single suspend test but can't pass the 30 cycles suspend stress test. It will hang somewhere in the process (not sure if it's resuming or suspending). 
  With:
  * screen off
  * keyboard not responding
  * does not respond to power button, you can't wake it up with that
  
  However If you hold the power button for a while, you will hear that the
  HDD stop spinning.
  
  Steps:
  1. Install 14.04.2 + updates (3.16.0-46)
  2. Run the 30 cycle S3 stress test with checkbox
  
  Expected result:
  * System works fine after this stress test
  
  Actual result:
  * System hung during testing.
  
  Reproduce rate: > 80%
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-46-generic 3.16.0-46.62~14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
  Uname: Linux 3.16.0-46-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.12
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Sep  9 00:13:04 2015
  InstallationDate: Installed on 2015-08-21 (18 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  SourcePackage: linux-lts-utopic
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.12
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  ubuntu     3664 F.... pulseaudio
+  /dev/snd/controlC0:  ubuntu     3664 F.... pulseaudio
+ CRDA:
+  country TW:
+  	(2402 - 2472 @ 40), (3, 27)
+  	(5270 - 5330 @ 40), (3, 17), DFS
+  	(5735 - 5815 @ 40), (3, 30)
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=9fa2e333-2ce2-4516-bac7-66262283cd6e
+ InstallationDate: Installed on 2015-08-21 (19 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
+ MachineType: Dell Inc. Inspiron 3558
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-46-generic root=UUID=3010c416-a6ed-4b18-93ea-09ed5c3ebd5a ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-46-generic N/A
+  linux-backports-modules-3.16.0-46-generic  N/A
+  linux-firmware                             1.127.15
+ Tags:  trusty
+ Uname: Linux 3.16.0-46-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/05/2014
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A00
+ dmi.board.name: 032010
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: D02
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3558:pvr01:rvnDellInc.:rn032010:rvrD02:cvnDellInc.:ct9:cvr:
+ dmi.product.name: Inspiron 3558
+ dmi.product.version: 01
+ dmi.sys.vendor: Dell Inc.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-lts-utopic in Ubuntu.
https://bugs.launchpad.net/bugs/1493674

Title:
  [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress
  test

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  CID: 201411-16162 Dell Insprion 3558

  This system can pass a single suspend test but can't pass the 30 cycles suspend stress test. It will hang somewhere in the process (not sure if it's resuming or suspending). 
  With:
  * screen off
  * keyboard not responding
  * does not respond to power button, you can't wake it up with that

  However If you hold the power button for a while, you will hear that
  the HDD stop spinning.

  Steps:
  1. Install 14.04.2 + updates (3.16.0-46)
  2. Run the 30 cycle S3 stress test with checkbox

  Expected result:
  * System works fine after this stress test

  Actual result:
  * System hung during testing.

  Reproduce rate: > 80%

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-46-generic 3.16.0-46.62~14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
  Uname: Linux 3.16.0-46-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.12
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Sep  9 00:13:04 2015
  InstallationDate: Installed on 2015-08-21 (18 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  SourcePackage: linux-lts-utopic
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.12
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     3664 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     3664 F.... pulseaudio
  CRDA:
   country TW:
   	(2402 - 2472 @ 40), (3, 27)
   	(5270 - 5330 @ 40), (3, 17), DFS
   	(5735 - 5815 @ 40), (3, 30)
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=9fa2e333-2ce2-4516-bac7-66262283cd6e
  InstallationDate: Installed on 2015-08-21 (19 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Dell Inc. Inspiron 3558
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-46-generic root=UUID=3010c416-a6ed-4b18-93ea-09ed5c3ebd5a ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-46-generic N/A
   linux-backports-modules-3.16.0-46-generic  N/A
   linux-firmware                             1.127.15
  Tags:  trusty
  Uname: Linux 3.16.0-46-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/05/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 032010
  dmi.board.vendor: Dell Inc.
  dmi.board.version: D02
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3558:pvr01:rvnDellInc.:rn032010:rvrD02:cvnDellInc.:ct9:cvr:
  dmi.product.name: Inspiron 3558
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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Follow ups

[Bug 1493674] Re: [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test
From: Keng-Yu Lin, 2015-09-10
[Bug 1493674] Re: [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test
From: Po-Hsu Lin, 2015-09-10
[Bug 1493674] Re: [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] Re: [Dell Inspiron 3558] System can't pass the suspend 30 cycles stress test
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] Status changed to Confirmed
From: Brad Figg, 2015-09-09
[Bug 1493674] WifiSyslog.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] UdevLog.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] UdevDb.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] RfKill.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] PulseList.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] ProcModules.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] ProcInterrupts.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] ProcEnviron.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] ProcCpuinfo.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] Lsusb.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] Lspci.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] IwConfig.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] CurrentDmesg.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] BootDmesg.txt
From: Po-Hsu Lin, 2015-09-09
[Bug 1493674] AlsaInfo.txt
From: Po-Hsu Lin, 2015-09-09