kernel-packages team mailing list archive

[Po-Hsu Lin <po-hsu.lin@xxxxxxxxxxxxx>]

** Project changed: linux => linux (Ubuntu)

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https://bugs.launchpad.net/bugs/1488672

Title:
  Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with
  Ubuntu 14.04

Status in linux package in Ubuntu:
  New

Bug description:
  I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64
  bit Intel® Pentium® Processor N3540. An update from about a month ago
  causes these machines to have a kernel panic on reboot. If I do a
  factory reset, it works fine, but when I run updates on the "fresh
  install," the problems comes back, and I don't want to damage the data
  I have on the recovery partition in case Canonical is able to fix this
  to make it work again. In the meantime, I replaced the hard drive, and
  tried reinstalling stock Ubuntu 14.04 64 bit, and the problem
  persisted. I can install 32 bit Ubuntu 14.04.03, and updates do not
  cause kernel panics now, but I do not have a functioning trackpad. I
  am not the only person with this issue. It is really quite a shame,
  because I bought this laptop because it came preconfigured with
  Ubuntu. Dell's inept customer service and technical support (based in
  India) has been of zero help, and caused lots of aggravation. Is
  Canonical aware of how badly Dell is messing up its roll-out of
  laptops running Ubuntu? I feel really bad for Linux newbies having to
  deal with this. Can I expect the 64 bit version of the OS to be fixed
  so it works with this hardware? Thanks.

  A similar problem can be found here:  https://www.mail-archive.com
  /kernel-packages@xxxxxxxxxxxxxxxxxxx/msg130184.html

  "I have discovered one cause of the kernel panic during boot that affects
  this laptop with linux-image-3.13.0-61-generic and linux-
  image-3.13.0-58-generic. Within the UEFI BIOS settings is an option
  called "Battery Charge Configuration." Both kernels boot without issue
  when "Standard" option is selected but fail to boot when "Primarily AC
  Use" is selected. This is also the case with linux-
  image-3.13.0-62-generic from the canonical-kernel-team ppa. Perhaps this
  information could be of some use to others.

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  Packages, which is subscribed to linux in Ubuntu.
  https://bugs.launchpad.net/bugs/1482273

  Title:
    Dell Ubuntu 3551: failure to boot without nolapic option

  Status in linux package in Ubuntu:
    Confirmed

  Bug description:
    This laptop came with Ubuntu 14.04 preinstalled. It is a Dell Inspiron
    3551 15" Ubuntu Laptop. A problem was introduced in the linux-
    image-3.13.0-58-generic kernel update which prevents the laptop from
    booting unless nolapic is added to the grub boot command. This problem
    persists in the current latest stable ubuntu kernel linux-
    image-3.13.0-61-generic. This bug affects a clean, factory restored
    install. The system passes all of Dell's included hardware diagnostic
    tests.

    Boot fails with:

    Kernel Panic - not syncing: Attempted to kill init!
    exitcode=0x00000009

    The following kernels are able to boot without issue:
    linux-image-3.13.0-57-generic
    linux-image-3.13.0-55-generic
    linux-image-3.13.0-38-generic

    Please let me know if I can be of further assistance.
    lsb_release: Ubuntu 14.04.3 LTS

    Thanks,

    Mark Standridge

    ProblemType: Bug
    DistroRelease: Ubuntu 14.04
    Package: linux-image-3.13.0-61-generic 3.13.0-61.100
    ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
    Uname: Linux 3.13.0-61-generic x86_64
    ApportVersion: 2.14.1-0ubuntu3.11
    Architecture: amd64
    AudioDevicesInUse:
     USER        PID ACCESS COMMAND
     /dev/snd/controlC0:  mark       2223 F.... pulseaudio
    CurrentDesktop: Unity
    Date: Thu Aug  6 10:24:22 2015
    DistributionChannelDescriptor:
     # This is a distribution channel descriptor
     # For more information see 
  http://wiki.ubuntu.com/DistributionChannelDescriptor
     canonical-oem-somerville-trusty-amd64-20140620-0
    HibernationDevice: RESUME=UUID=00b41433-b7f7-4ddb-83c4-fca2ea939b57
    InstallationDate: Installed on 2015-06-18 (48 days ago)
    InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 
  20140620-04:25
    MachineType: Dell Inc. Inspiron 3551
    ProcFB: 0 inteldrmfb
    ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic 
  root=UUID=a4f79951-02f5-41f5-aa89-e4f77082c51f ro nolapic quiet splash 
  radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7
    RelatedPackageVersions:
     linux-restricted-modules-3.13.0-61-generic N/A
     linux-backports-modules-3.13.0-61-generic  N/A
     linux-firmware                             1.127.14
    SourcePackage: linux
    StagingDrivers: rts5139
    UpgradeStatus: No upgrade log present (probably fresh install)
    dmi.bios.date: 12/05/2014
    dmi.bios.vendor: Dell Inc.
    dmi.bios.version: A00
    dmi.board.name: 0CMF7W
    dmi.board.vendor: Dell Inc.
    dmi.board.version: A00
    dmi.chassis.type: 8
    dmi.chassis.vendor: Dell Inc.
    dmi.chassis.version: Not Specified
    dmi.modalias: 
  dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3551:pvrA00:rvnDellInc.:rn0CMF7W:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
    dmi.product.name: Inspiron 3551
    dmi.product.version: A00
    dmi.sys.vendor: Dell Inc."

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