← Back to team overview

kernel-packages team mailing list archive

[Bug 1491615] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1491615

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1491615

Title:
  Updating shim-signed freezes computer during postinstall

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  When performing an update using ubuntu's default GUI tool, during the
  "configuring shim-signed" message, the computer freezes and needs to
  be reset. Unfortunately, there is nothing in the system log except for
  corruption (a lot of null bytes). But I experience these hard freezes
  regularly, whenever a GRUB or EFI related package is being updated,
  always during postinstall.

  [    0.000000] efi: EFI v2.31 by American Megatrends
  [    0.000000] efi:  ESRT=0xd9f7f998  ACPI=0xd8f97000  ACPI 2.0=0xd8f97000  SMBIOS=0xf04d0  MPS=0xfd510 
  [    0.000000] esrt: Reserving ESRT space from 0x00000000d9f7f998 to 0x00000000d9f7f9d0.
  [    0.000000] SMBIOS 2.8 present.
  [    0.000000] DMI: MSI MS-7817/CSM-B85M-E45 (MS-7817), BIOS V10.9 04/21/2015
  Linux kiste 3.19.0-26-generic #28~14.04.1-Ubuntu SMP Wed Aug 12 14:09:17 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

  This bug exists and keeps reappearing since I originally installed
  Ubuntu 14.04. However, for some reason it does not happen with a very
  similar second machine. This machine does not load the 'efi' kernel
  module on boot, can this be the reason?

  [    0.000000] SMBIOS 2.8 present.
  [    0.000000] DMI: MSI MS-7817/H81M-P33 (MS-7817), BIOS V1.5 05/30/2014
  Linux desktop 3.19.0+ #6 SMP Sat Feb 21 20:08:01 CET 2015 x86_64 x86_64 x86_64 GNU/Linux

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: shim-signed 1.9+0.8-0ubuntu2
  ProcVersionSignature: Ubuntu 3.19.0-26.28~14.04.1-generic 3.19.8-ckt4
  Uname: Linux 3.19.0-26-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.12
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Wed Sep  2 09:33:16 2015
  SourcePackage: shim-signed
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1491615/+subscriptions