kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Brian Fox, please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1488672
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

** Summary changed:

- Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with Ubuntu 14.04
+ [Dell Inspiron 3551] Kernel panic after updating kernel

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Summary changed:

- [Dell Inspiron 3551] Kernel panic after updating kernel
+ [Dell Inspiron 3451] Kernel panic after updating kernel

** Description changed:

  I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64 bit
  Intel® Pentium® Processor N3540. An update from about a month ago causes
- these machines to have a kernel panic on reboot. If I do a factory
- reset, it works fine, but when I run updates on the "fresh install," the
- problems comes back, and I don't want to damage the data I have on the
- recovery partition in case Canonical is able to fix this to make it work
- again. In the meantime, I replaced the hard drive, and tried
- reinstalling stock Ubuntu 14.04 64 bit, and the problem persisted. I can
- install 32 bit Ubuntu 14.04.03, and updates do not cause kernel panics
- now, but I do not have a functioning trackpad. I am not the only person
- with this issue. It is really quite a shame, because I bought this
- laptop because it came preconfigured with Ubuntu. Dell's inept customer
- service and technical support (based in India) has been of zero help,
- and caused lots of aggravation. Is Canonical aware of how badly Dell is
- messing up its roll-out of laptops running Ubuntu? I feel really bad for
- Linux newbies having to deal with this. Can I expect the 64 bit version
- of the OS to be fixed so it works with this hardware? Thanks.
+ my machine to have a kernel panic on reboot. If I do a factory reset, it
+ works fine, but when I run updates on the "fresh install," the problems
+ comes back.
  
- A similar problem can be found here:  https://www.mail-archive.com
+ I replaced the hard drive, and tried reinstalling stock Ubuntu 14.04 64
+ bit, and the problem persisted.
+ 
+ I can install 32 bit Ubuntu 14.04.03, and updates do not cause kernel
+ panics now, but I do not have a functioning trackpad.
+ 
+ A similar problem can be found here: https://www.mail-archive.com
  /kernel-packages@xxxxxxxxxxxxxxxxxxx/msg130184.html
- 
- "I have discovered one cause of the kernel panic during boot that affects
- this laptop with linux-image-3.13.0-61-generic and linux-
- image-3.13.0-58-generic. Within the UEFI BIOS settings is an option
- called "Battery Charge Configuration." Both kernels boot without issue
- when "Standard" option is selected but fail to boot when "Primarily AC
- Use" is selected. This is also the case with linux-
- image-3.13.0-62-generic from the canonical-kernel-team ppa. Perhaps this
- information could be of some use to others.
- 
- -- 
- You received this bug notification because you are a member of Kernel
- Packages, which is subscribed to linux in Ubuntu.
- https://bugs.launchpad.net/bugs/1482273
- 
- Title:
-   Dell Ubuntu 3551: failure to boot without nolapic option
- 
- Status in linux package in Ubuntu:
-   Confirmed
- 
- Bug description:
-   This laptop came with Ubuntu 14.04 preinstalled. It is a Dell Inspiron
-   3551 15" Ubuntu Laptop. A problem was introduced in the linux-
-   image-3.13.0-58-generic kernel update which prevents the laptop from
-   booting unless nolapic is added to the grub boot command. This problem
-   persists in the current latest stable ubuntu kernel linux-
-   image-3.13.0-61-generic. This bug affects a clean, factory restored
-   install. The system passes all of Dell's included hardware diagnostic
-   tests.
- 
-   Boot fails with:
- 
-   Kernel Panic - not syncing: Attempted to kill init!
-   exitcode=0x00000009
- 
-   The following kernels are able to boot without issue:
-   linux-image-3.13.0-57-generic
-   linux-image-3.13.0-55-generic
-   linux-image-3.13.0-38-generic
- 
-   Please let me know if I can be of further assistance.
-   lsb_release: Ubuntu 14.04.3 LTS
- 
-   Thanks,
- 
-   Mark Standridge
- 
-   ProblemType: Bug
-   DistroRelease: Ubuntu 14.04
-   Package: linux-image-3.13.0-61-generic 3.13.0-61.100
-   ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22
-   Uname: Linux 3.13.0-61-generic x86_64
-   ApportVersion: 2.14.1-0ubuntu3.11
-   Architecture: amd64
-   AudioDevicesInUse:
-    USER        PID ACCESS COMMAND
-    /dev/snd/controlC0:  mark       2223 F.... pulseaudio
-   CurrentDesktop: Unity
-   Date: Thu Aug  6 10:24:22 2015
-   DistributionChannelDescriptor:
-    # This is a distribution channel descriptor
-    # For more information see 
- http://wiki.ubuntu.com/DistributionChannelDescriptor
-    canonical-oem-somerville-trusty-amd64-20140620-0
-   HibernationDevice: RESUME=UUID=00b41433-b7f7-4ddb-83c4-fca2ea939b57
-   InstallationDate: Installed on 2015-06-18 (48 days ago)
-   InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 
- 20140620-04:25
-   MachineType: Dell Inc. Inspiron 3551
-   ProcFB: 0 inteldrmfb
-   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic 
- root=UUID=a4f79951-02f5-41f5-aa89-e4f77082c51f ro nolapic quiet splash 
- radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7
-   RelatedPackageVersions:
-    linux-restricted-modules-3.13.0-61-generic N/A
-    linux-backports-modules-3.13.0-61-generic  N/A
-    linux-firmware                             1.127.14
-   SourcePackage: linux
-   StagingDrivers: rts5139
-   UpgradeStatus: No upgrade log present (probably fresh install)
-   dmi.bios.date: 12/05/2014
-   dmi.bios.vendor: Dell Inc.
-   dmi.bios.version: A00
-   dmi.board.name: 0CMF7W
-   dmi.board.vendor: Dell Inc.
-   dmi.board.version: A00
-   dmi.chassis.type: 8
-   dmi.chassis.vendor: Dell Inc.
-   dmi.chassis.version: Not Specified
-   dmi.modalias: 
- dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3551:pvrA00:rvnDellInc.:rn0CMF7W:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
-   dmi.product.name: Inspiron 3551
-   dmi.product.version: A00
-   dmi.sys.vendor: Dell Inc."

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1488672

Title:
  [Dell Inspiron 3451] Kernel panic after updating kernel

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64
  bit Intel® Pentium® Processor N3540. An update from about a month ago
  causes my machine to have a kernel panic on reboot. If I do a factory
  reset, it works fine, but when I run updates on the "fresh install,"
  the problems comes back.

  I replaced the hard drive, and tried reinstalling stock Ubuntu 14.04
  64 bit, and the problem persisted.

  I can install 32 bit Ubuntu 14.04.03, and updates do not cause kernel
  panics now, but I do not have a functioning trackpad.

  A similar problem can be found here: https://www.mail-archive.com
  /kernel-packages@xxxxxxxxxxxxxxxxxxx/msg130184.html

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