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[Bug 1223137] Re: [Dell Latitude 3330] Touchpad was not detected.

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apport information

** Tags added: apport-collected

** Description changed:

  CID: 201302-12843 Dell Latitude 3330
  
  The thouchpad and its buttons on this system were not detected at all.
  
  ubuntu@201302-12843:~$ xinput list
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳ Chicony Wireless Device                 	id=11	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Power Button                            	id=8	[slave  keyboard (3)]
      ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
      ↳ Laptop_Integrated_Webcam_HD             	id=12	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=14	[slave  keyboard (3)]
  
  I have to use a additional mouse to control the cursor (Chicony Wireless Device in this case)
  Confirmed with QA, this touchpad might needs a driver.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42~precise1 [modified: boot/vmlinuz-3.8.0-29-generic]
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  Date: Mon Sep  9 06:37:21 2013
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: linux-lts-raring
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
+ ApportVersion: 2.0.1-0ubuntu17.4
+ Architecture: amd64
+ ArecordDevices:
+  **** List of CAPTURE Hardware Devices ****
+  card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     1474 F.... pulseaudio
+ CRDA: Error: [Errno 2] No such file or directory
+ Card0.Amixer.info:
+  Card hw:0 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 45'
+    Mixer name	: 'Intel PantherPoint HDMI'
+    Components	: 'HDA:111d76df,102805dc,00100203 HDA:80862806,80860101,00100000'
+    Controls      : 26
+    Simple ctrls  : 10
+ DistroRelease: Ubuntu 12.04
+ HibernationDevice: RESUME=UUID=c25cfb8e-6085-4836-8af1-46b5427aaa5f
+ InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
+ MachineType: Dell Inc. Latitude 3330
+ MarkForUpload: True
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=7203bc16-f1ed-499d-9df5-cca9122d8920 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
+ RelatedPackageVersions:
+  linux-restricted-modules-3.8.0-29-generic N/A
+  linux-backports-modules-3.8.0-29-generic  N/A
+  linux-firmware                            1.79.6
+ RfKill:
+  0: phy0: Wireless LAN
+  	Soft blocked: no
+  	Hard blocked: no
+ Tags:  precise running-unity
+ Uname: Linux 3.8.0-29-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ dmi.bios.date: 03/08/2013
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A00
+ dmi.board.name: 4LA010
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: S00
+ dmi.chassis.type: 9
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: dmi:bvnDellInc.:bvrA00:bd03/08/2013:svnDellInc.:pnLatitude3330:pvr01:rvnDellInc.:rn4LA010:rvrS00:cvnDellInc.:ct9:cvr:
+ dmi.product.name: Latitude 3330
+ dmi.product.version: 01
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AcpiTables.txt"
   https://bugs.launchpad.net/bugs/1223137/+attachment/3812301/+files/AcpiTables.txt

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https://bugs.launchpad.net/bugs/1223137

Title:
  [Dell Latitude 3330] Touchpad was not detected.

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  CID: 201302-12843 Dell Latitude 3330

  The thouchpad and its buttons on this system were not detected at all.

  ubuntu@201302-12843:~$ xinput list
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳ Chicony Wireless Device                 	id=11	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Power Button                            	id=8	[slave  keyboard (3)]
      ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
      ↳ Laptop_Integrated_Webcam_HD             	id=12	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=14	[slave  keyboard (3)]

  I have to use a additional mouse to control the cursor (Chicony Wireless Device in this case)
  Confirmed with QA, this touchpad might needs a driver.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42~precise1 [modified: boot/vmlinuz-3.8.0-29-generic]
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  Date: Mon Sep  9 06:37:21 2013
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: linux-lts-raring
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1474 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d76df,102805dc,00100203 HDA:80862806,80860101,00100000'
     Controls      : 26
     Simple ctrls  : 10
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=c25cfb8e-6085-4836-8af1-46b5427aaa5f
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MachineType: Dell Inc. Latitude 3330
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=7203bc16-f1ed-499d-9df5-cca9122d8920 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.79.6
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/08/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 4LA010
  dmi.board.vendor: Dell Inc.
  dmi.board.version: S00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd03/08/2013:svnDellInc.:pnLatitude3330:pvr01:rvnDellInc.:rn4LA010:rvrS00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude 3330
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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