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Message #135393
[Bug 1496697] Re: HDMI output gone after completing ubuntu updates
apport information
** Tags added: apport-collected
** Description changed:
Hi,
I've Ubuntu 14.04 LTS installed on a Toshiba Satellite laptop (it has an
integrated Intel video card and an AMD Radeon video card). After
installation I was using an external monitor screen connected to the
laptop through the HDMI laptop's output. Everything worked fine until
the Ubuntu's Software Updater showed me some pending updates. I've made
the updates and the next time i restarted the laptop, there was no way
to detect the external screen. After googling a lot about this, i
couldn't find a solution to my problem.
This is the output of the xrandr command:
Screen 0: minimum 8 x 8, current 1366 x 768, maximum 32767 x 32767
eDP1 connected primary 1366x768+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
1366x768 60.0*+
1360x768 59.8 60.0
1024x768 60.0
800x600 60.3 56.2
640x480 59.9
VIRTUAL1 disconnected (normal left inverted right x axis y axis)
As you see, the HDMI output is not shown, but it was shown until the
Ubuntu update.
I think this is the same problem reported at
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1490689
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-49-generic 3.16.0-49.65~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-49-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Sep 17 08:28:42 2015
InstallationDate: Installed on 2015-08-27 (20 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.13
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: anx 2201 F.... pulseaudio
+ /dev/snd/controlC1: anx 2201 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=4a2a2299-ed97-40df-abd8-43b8c3b75ea9
+ InstallationDate: Installed on 2015-08-27 (21 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
+ MachineType: TOSHIBA SATELLITE S50-B
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-49-generic.efi.signed root=UUID=79cca19f-0286-4b83-8028-204a3131de95 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
+ RelatedPackageVersions:
+ linux-restricted-modules-3.16.0-49-generic N/A
+ linux-backports-modules-3.16.0-49-generic N/A
+ linux-firmware 1.127.15
+ Tags: trusty
+ Uname: Linux 3.16.0-49-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/02/2014
+ dmi.bios.vendor: INSYDE Corp.
+ dmi.bios.version: 2.00
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Type2 - Board Product Name1
+ dmi.board.vendor: Type2 - Board Vendor Name1
+ dmi.board.version: Type2 - Board Version
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: OEM Chassis ManuFacturer
+ dmi.chassis.version: OEM Chassis Version
+ dmi.modalias: dmi:bvnINSYDECorp.:bvr2.00:bd12/02/2014:svnTOSHIBA:pnSATELLITES50-B:pvrPSPQEE-00M00GCE:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManuFacturer:ct10:cvrOEMChassisVersion:
+ dmi.product.name: SATELLITE S50-B
+ dmi.product.version: PSPQEE-00M00GCE
+ dmi.sys.vendor: TOSHIBA
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1496697/+attachment/4466763/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1496697
Title:
HDMI output gone after completing ubuntu updates
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi,
I've Ubuntu 14.04 LTS installed on a Toshiba Satellite laptop (it has
an integrated Intel video card and an AMD Radeon video card). After
installation I was using an external monitor screen connected to the
laptop through the HDMI laptop's output. Everything worked fine until
the Ubuntu's Software Updater showed me some pending updates. I've
made the updates and the next time i restarted the laptop, there was
no way to detect the external screen. After googling a lot about this,
i couldn't find a solution to my problem.
This is the output of the xrandr command:
Screen 0: minimum 8 x 8, current 1366 x 768, maximum 32767 x 32767
eDP1 connected primary 1366x768+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
1366x768 60.0*+
1360x768 59.8 60.0
1024x768 60.0
800x600 60.3 56.2
640x480 59.9
VIRTUAL1 disconnected (normal left inverted right x axis y axis)
As you see, the HDMI output is not shown, but it was shown until the
Ubuntu update.
I think this is the same problem reported at
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1490689
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-49-generic 3.16.0-49.65~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-49-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Sep 17 08:28:42 2015
InstallationDate: Installed on 2015-08-27 (20 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: anx 2201 F.... pulseaudio
/dev/snd/controlC1: anx 2201 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=4a2a2299-ed97-40df-abd8-43b8c3b75ea9
InstallationDate: Installed on 2015-08-27 (21 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: TOSHIBA SATELLITE S50-B
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-49-generic.efi.signed root=UUID=79cca19f-0286-4b83-8028-204a3131de95 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-49.65~14.04.1-generic 3.16.7-ckt15
RelatedPackageVersions:
linux-restricted-modules-3.16.0-49-generic N/A
linux-backports-modules-3.16.0-49-generic N/A
linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.16.0-49-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/02/2014
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 2.00
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Type2 - Board Vendor Name1
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis ManuFacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDECorp.:bvr2.00:bd12/02/2014:svnTOSHIBA:pnSATELLITES50-B:pvrPSPQEE-00M00GCE:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManuFacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE S50-B
dmi.product.version: PSPQEE-00M00GCE
dmi.sys.vendor: TOSHIBA
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References
