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[Bug 1497607] Re: package linux-image-4.2.0-10-generic 4.2.0-10.11 failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

 

** Tags removed: need-duplicate-check

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Title:
  package linux-image-4.2.0-10-generic 4.2.0-10.11 failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 1

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  update fails w/ msg that kernel does't support non-PAE CPU.   I did
  have to hint forcepae when booting the install disc.

  ProblemType: Package
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-10-generic 4.2.0-10.11
  ProcVersionSignature: Ubuntu 4.2.0-10.11-generic 4.2.0
  Uname: Linux 4.2.0-10-generic i686
  ApportVersion: 2.18.1-0ubuntu1
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  charles     948 F.... lxpanel
  Date: Sat Sep 19 09:29:56 2015
  DuplicateSignature: package:linux-image-4.2.0-10-generic:4.2.0-10.11:subprocess new pre-installation script returned error exit status 1
  ErrorMessage: subprocess new pre-installation script returned error exit status 1
  HibernationDevice: RESUME=UUID=37a75ba7-064c-415b-84d6-ead0ef9603ca
  InstallationDate: Installed on 2015-09-18 (0 days ago)
  InstallationMedia: Lubuntu 15.10 "Wily Werewolf" - Alpha i386 (20150918)
  MachineType: Dell Inc. Inspiron 9200
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-10-generic root=UUID=31038798-50f4-45db-a30d-85c64264cfa3 ro priority=low quiet splash vt.handoff=7
  RelatedPackageVersions: grub-pc 2.02~beta2-28
  SourcePackage: linux
  Title: package linux-image-4.2.0-10-generic 4.2.0-10.11 failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/01/2005
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A01
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA01:bd02/01/2005:svnDellInc.:pnInspiron9200:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
  dmi.product.name: Inspiron 9200
  dmi.sys.vendor: Dell Inc.

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References