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[Bug 1497627] Re: Periodically video will freeze for no reason at all and no specific time between freezes.

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apport information

** Description changed:

  This has been going on for over a year. It doesn't matter if I have any
  applications open such as Evolution or Firefox. It could happen any time
  during the day when I'm working on the computer or during the night when
  its' the most idle. Once the video freezes the cursor can still be moved
  around the desktop however clicking on anything does not work. During
  this time all background process and cronjobs continue to run.
  
  Running the command listed below:
  
  chris@localhost:~$ cat /proc/version_signature > version.log
  cat: /proc/version_signature: No such file or directory
  
  Of course what I expect to happen is the video to not freeze every so often.
  What happened is that the video froze.
  
  cat release.txt
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04
  --- 
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-10-24 (330 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Tags:  trusty
  Uname: Linux 4.0.0-997-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  --- 
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-10-24 (331 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Tags:  trusty
  Uname: Linux 4.0.0-997-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.13
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  chris      2095 F.... pulseaudio
+ CurrentDesktop: GNOME
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
+ InstallationDate: Installed on 2014-10-24 (332 days ago)
+ InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
+ IwConfig:
+  eth0      no wireless extensions.
+  
+  lo        no wireless extensions.
+ MachineType: Dell Inc. OptiPlex 780
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro drm.debug=0xe plymouth:debug
+ ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-63-generic N/A
+  linux-backports-modules-3.13.0-63-generic  N/A
+  linux-firmware                             1.127.15
+ RfKill:
+  
+ Tags:  trusty
+ Uname: Linux 3.13.0-63-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 08/06/2013
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A15
+ dmi.board.name: 0C27VV
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A01
+ dmi.chassis.asset.tag: LE0006476
+ dmi.chassis.type: 6
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: dmi:bvnDellInc.:bvrA15:bd08/06/2013:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
+ dmi.product.name: OptiPlex 780
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1497627/+attachment/4470269/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1497627

Title:
  Periodically video will freeze for no reason at all and no specific
  time between freezes.

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  This has been going on for over a year. It doesn't matter if I have
  any applications open such as Evolution or Firefox. It could happen
  any time during the day when I'm working on the computer or during the
  night when its' the most idle. Once the video freezes the cursor can
  still be moved around the desktop however clicking on anything does
  not work. During this time all background process and cronjobs
  continue to run.

  Running the command listed below:

  chris@localhost:~$ cat /proc/version_signature > version.log
  cat: /proc/version_signature: No such file or directory

  Of course what I expect to happen is the video to not freeze every so often.
  What happened is that the video froze.

  cat release.txt
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04
  --- 
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-10-24 (330 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Tags:  trusty
  Uname: Linux 4.0.0-997-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  --- 
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  InstallationDate: Installed on 2014-10-24 (331 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Tags:  trusty
  Uname: Linux 4.0.0-997-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  --- 
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  chris      2095 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
  InstallationDate: Installed on 2014-10-24 (332 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  IwConfig:
   eth0      no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 780
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro drm.debug=0xe plymouth:debug
  ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-63-generic N/A
   linux-backports-modules-3.13.0-63-generic  N/A
   linux-firmware                             1.127.15
  RfKill:
   
  Tags:  trusty
  Uname: Linux 3.13.0-63-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/06/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 0C27VV
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: LE0006476
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA15:bd08/06/2013:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 780
  dmi.sys.vendor: Dell Inc.

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References

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