kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Thomas, thank you for reporting this and helping make Ubuntu better.
However, your crash report is manually attached.

Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

where _my_crash_report.crash is the crash you would like to report. By
default, this sends the crash to the Ubuntu Error Tracker
infrastructure, which is different than Launchpad. For more on this,
please see https://wiki.ubuntu.com/ErrorTracker .

However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

I'm closing this report since the process outlined above will deal with
this issue more efficiently. Also, please do not attach your crash
report manually to this report and reopen it. Thank you for your
understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: linux (Ubuntu)
       Status: Confirmed => Invalid

** Attachment removed: "susres.2015-09-21_16:54:33.468646.crash"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1498229/+attachment/4470785/+files/susres.2015-09-21_16%3A54%3A33.468646.crash

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1498229

Title:
  Oops during every suspend on Gateway NV570P laptop

Status in linux package in Ubuntu:
  Invalid

Bug description:
  Every time I close the lid or suspend the system from the menu, the
  screen goes dark, but the machine does not enter suspend.  I have to
  hold the power button to kill it and reboot.  I did not have this
  problem until a recent kernel package update that was automatically
  installed.

  I have attached the /var/crash log that was created.
  --- 
  ApportVersion: 2.17.2-0ubuntu1.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  tshanks    1726 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.04
  HibernationDevice: RESUME=UUID=b4ff469f-9e94-4c44-979a-c55c570b8421
  InstallationDate: Installed on 2015-06-17 (96 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  MachineType: Gateway NV570P
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=49d109e7-a349-4b4d-b67e-ed9424a2b93a ro noprompt quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-28-generic N/A
   linux-backports-modules-3.19.0-28-generic  N/A
   linux-firmware                             1.143.3
  Tags:  vivid
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  Uname: Linux 3.19.0-28-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/08/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_CX
  dmi.board.vendor: Gateway
  dmi.board.version: V2.06
  dmi.chassis.asset.tag: Acer Asset Tag String
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.06
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.06:bd10/08/2013:svnGateway:pnNV570P:pvrV2.06:rvnGateway:rnEA50_CX:rvrV2.06:cvnInsydeCorp.:ct10:cvrV2.06:
  dmi.product.name: NV570P
  dmi.product.version: V2.06
  dmi.sys.vendor: Gateway

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