kernel-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Robert Ancell, thank you for reporting this and helping make Ubuntu
better. As per
http://www.mytoshiba.com.au/support/computers/satellite/p50w/psvp2a-
00f002/download?os=32 an update to your computer's buggy and outdated
BIOS is available (1.60). If you update to this following
https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status
Confirmed. Otherwise, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-1.60

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- Touchscreen no longer working on Toshiba P50W
+ [Toshiba P50W-B00F] Touchscreen no longer working

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1498667

Title:
  [Toshiba P50W-B00F] Touchscreen no longer working

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Sometime in the last month or so my touchscreen stopped working on my
  Toshiba P50W. The dmesg log shows it constantly reconnecting to it:

  [  556.407964] usb 1-4: new full-speed USB device number 119 using xhci_hcd
  [  556.538341] usb 1-4: New USB device found, idVendor=04f3, idProduct=0381
  [  556.538347] usb 1-4: New USB device strings: Mfr=4, Product=14, SerialNumber=0
  [  556.538349] usb 1-4: Product: Touchscreen
  [  556.538351] usb 1-4: Manufacturer: ELAN
  [  556.538505] usb 1-4: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
  [  556.547788] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/0003:04F3:0381.04A1/input/input2374
  [  556.600478] hid-multitouch 0003:04F3:0381.04A1: input,hiddev0,hidraw4: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-4/input0
  [  556.600584] usb 1-4: USB disconnect, device number 119

  [  556.860456] usb 1-4: new full-speed USB device number 120 using xhci_hcd
  [  556.990494] usb 1-4: New USB device found, idVendor=04f3, idProduct=0381
  [  556.990500] usb 1-4: New USB device strings: Mfr=4, Product=14, SerialNumber=0
  [  556.990503] usb 1-4: Product: Touchscreen
  [  556.990506] usb 1-4: Manufacturer: ELAN
  [  556.990755] usb 1-4: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
  [  557.001248] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/0003:04F3:0381.04A2/input/input2376
  [  557.002517] hid-multitouch 0003:04F3:0381.04A2: input,hiddev0,hidraw4: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-4/input0
  [  557.013831] usb 1-4: USB disconnect, device number 120

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-11-generic 4.2.0-11.13
  ProcVersionSignature: Ubuntu 4.2.0-11.13-generic 4.2.1
  Uname: Linux 4.2.0-11-generic x86_64
  ApportVersion: 2.18.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  bob        2041 F.... pulseaudio
   /dev/snd/controlC0:  bob        2041 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Sep 23 09:46:25 2015
  HibernationDevice: RESUME=UUID=5033984a-21af-482d-a1fd-c075e818cd12
  InstallationDate: Installed on 2013-12-26 (635 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: TOSHIBA Satellite P50W-B
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-11-generic root=UUID=885f0f10-b818-4eb4-8ff4-d067e16bef2f ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-11-generic N/A
   linux-backports-modules-4.2.0-11-generic  N/A
   linux-firmware                            1.148
  SourcePackage: linux
  UpgradeStatus: Upgraded to wily on 2013-12-26 (635 days ago)
  dmi.bios.date: 08/08/2014
  dmi.bios.vendor: INSYDE Corp.
  dmi.bios.version: 1.40
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Type2 - Board Product Name1
  dmi.board.vendor: Type2 - Board Vendor Name1
  dmi.board.version: Type2 - Board Version
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: OEM Chassis ManuFacturer
  dmi.chassis.version: OEM Chassis Version
  dmi.modalias: dmi:bvnINSYDECorp.:bvr1.40:bd08/08/2014:svnTOSHIBA:pnSatelliteP50W-B:pvrPSVP2A-00F002:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManuFacturer:ct10:cvrOEMChassisVersion:
  dmi.product.name: Satellite P50W-B
  dmi.product.version: PSVP2A-00F002
  dmi.sys.vendor: TOSHIBA

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