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[Bug 1497627] Re: Periodically video will freeze for no reason at all and no specific time between freezes.


This morning, 12 Oct 2015 at 9:43am I activated XScreensaver to give
more of a stress test to the kernel. System seemed to be running fine
with screensaver activating and changing as per my setup. At
approximately 3:10pm I looked and noticed a black screen with only the
mouse cursor visible. It could be moved and if it happened to alight on
a clickable area it would change to the hand tool but remember the
screen was black. I saw the following lines in my syslog:

Oct 12 13:43:56 localhost kernel: [578580.434416] [drm:i915_gem_open] 
Oct 12 13:44:45 localhost kernel: [578628.874770] [drm:drm_mode_addfb2] [FB:60]
Oct 12 13:44:48 localhost kernel: [578631.820045] [drm:i915_hangcheck_elapsed [i915]] *ERROR* Hangcheck timer elapsed... render ring idle

13:44:48 was more than likely the time that the video froze.

The output of cat /sys/class/drm/card0/error shows:

no error state collected

The output of cat /sys/kernel/debug/dri/0/i915_swizzle_info shows

bit6 swizzle for X-tiling = none
bit6 swizzle for Y-tiling = none
DDC = 0x00200010
DDC2 = 0x00300030
C0DRB3 = 0x0030
C1DRB3 = 0x0010

I'm attaching kern.log and dmesg

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  Periodically video will freeze for no reason at all and no specific
  time between freezes.

Status in linux package in Ubuntu:

Bug description:
  What I expect to happen is the video to not freeze every so often.
  What happened is that the video froze. This has been going on for over a year. It doesn't matter if I have any applications open such as Evolution or Firefox. It could happen any time during the day when I'm working on the computer or during the night when it's the most idle. Once the video freezes the cursor can still be moved around the desktop however clicking on anything does not work. During this time all background process and cronjobs continue to run.

  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
   /dev/snd/controlC0:  chris      2095 F.... pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
  InstallationDate: Installed on 2014-10-24 (332 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: Dell Inc. OptiPlex 780
  Package: linux (not installed)
   PATH=(custom, no user)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-63-generic root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro drm.debug=0xe plymouth:debug
  ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
   linux-restricted-modules-3.13.0-63-generic N/A
   linux-backports-modules-3.13.0-63-generic  N/A
   linux-firmware                             1.127.15

  Tags:  trusty
  Uname: Linux 3.13.0-63-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 08/06/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 0C27VV
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: LE0006476
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA15:bd08/06/2013:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
  dmi.product.name: OptiPlex 780
  dmi.sys.vendor: Dell Inc.

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