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[Bug 1502555] Re: BUG: unable to handle kernel NULL pointer dereference at 0000000000000334

 

Stuart Bishop, let us move forward beyond the BIOS given the difficulty
F.26 displays. However, please do not remove the tag, as it has nothing
to do with whether or not updating causes issues.

Despite this, could you please test the latest upstream kernel available
from the very top line at the top of the page from
http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release
names are irrelevant for testing, and please do not test the daily
folder)? Install instructions are available at
https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow
additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: bios-outdated-f.26

** Description changed:

  Machine hung completely. This issue picked up by apport after power
  cycling.
+ 
+ Updating to BIOS version F.26 causes issue as noted in:
+ https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1434136
  
  ProblemType: KernelOops
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-12-generic 4.2.0-12.14
  ProcVersionSignature: Ubuntu 4.2.0-12.14-generic 4.2.1
  Uname: Linux 4.2.0-12-generic x86_64
  NonfreeKernelModules: wl
  Annotation: Your system might become unstable now and might need to be restarted.
  ApportVersion: 2.19-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  stub       4672 F.... pulseaudio
-  /dev/snd/controlC0:  stub       4672 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  stub       4672 F.... pulseaudio
+  /dev/snd/controlC0:  stub       4672 F.... pulseaudio
  Date: Sun Oct  4 15:47:49 2015
  DuplicateSignature: BUG: unable to handle kernel NULL pointer dereference at location RIP: 0010:location  location btrfs_sync_file+0xaa/0x340 [btrfs]
  Failure: oops
  HibernationDevice: RESUME=UUID=85d38fc2-ada5-4f5e-83ec-ca176c194dab
  InstallationDate: Installed on 2015-03-13 (204 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  Lsusb:
-  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
-  Bus 001 Device 004: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth Device
-  Bus 001 Device 003: ID 064e:c33c Suyin Corp. 
-  Bus 001 Device 002: ID 1bcf:0005 Sunplus Innovation Technology Inc. Optical Mouse
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 004: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth Device
+  Bus 001 Device 003: ID 064e:c33c Suyin Corp.
+  Bus 001 Device 002: ID 1bcf:0005 Sunplus Innovation Technology Inc. Optical Mouse
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP Pavilion 13 Notebook PC
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-12-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
  SourcePackage: linux
  Title: BUG: unable to handle kernel NULL pointer dereference at 0000000000000334
  UpgradeStatus: Upgraded to wily on 2015-09-29 (5 days ago)
  dmi.bios.date: 11/28/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.24
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2340
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 07.09
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.24:bd11/28/2014:svnHewlett-Packard:pnHPPavilion13NotebookPC:pvr097D120000005F00000400080:rvnHewlett-Packard:rn2340:rvr07.09:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 13 Notebook PC
  dmi.product.version: 097D120000005F00000400080
  dmi.sys.vendor: Hewlett-Packard

-- 
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https://bugs.launchpad.net/bugs/1502555

Title:
  BUG: unable to handle kernel NULL pointer dereference at
  0000000000000334

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Machine hung completely. This issue picked up by apport after power
  cycling.

  Updating to BIOS version F.26 causes issue as noted in:
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1434136

  ProblemType: KernelOops
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-12-generic 4.2.0-12.14
  ProcVersionSignature: Ubuntu 4.2.0-12.14-generic 4.2.1
  Uname: Linux 4.2.0-12-generic x86_64
  NonfreeKernelModules: wl
  Annotation: Your system might become unstable now and might need to be restarted.
  ApportVersion: 2.19-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  stub       4672 F.... pulseaudio
   /dev/snd/controlC0:  stub       4672 F.... pulseaudio
  Date: Sun Oct  4 15:47:49 2015
  DuplicateSignature: BUG: unable to handle kernel NULL pointer dereference at location RIP: 0010:location  location btrfs_sync_file+0xaa/0x340 [btrfs]
  Failure: oops
  HibernationDevice: RESUME=UUID=85d38fc2-ada5-4f5e-83ec-ca176c194dab
  InstallationDate: Installed on 2015-03-13 (204 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth Device
   Bus 001 Device 003: ID 064e:c33c Suyin Corp.
   Bus 001 Device 002: ID 1bcf:0005 Sunplus Innovation Technology Inc. Optical Mouse
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Hewlett-Packard HP Pavilion 13 Notebook PC
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-12-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
  SourcePackage: linux
  Title: BUG: unable to handle kernel NULL pointer dereference at 0000000000000334
  UpgradeStatus: Upgraded to wily on 2015-09-29 (5 days ago)
  dmi.bios.date: 11/28/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.24
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2340
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 07.09
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.24:bd11/28/2014:svnHewlett-Packard:pnHPPavilion13NotebookPC:pvr097D120000005F00000400080:rvnHewlett-Packard:rn2340:rvr07.09:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion 13 Notebook PC
  dmi.product.version: 097D120000005F00000400080
  dmi.sys.vendor: Hewlett-Packard

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