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[Bug 1511162] Re: Trackpad not working - Ubuntu 15.04

 

Jay Modi, thank you for reporting this and helping make Ubuntu better.

As per http://www.dell.com/support/home/us/en/19/product-
support/product/inspiron-15-5547-laptop/drivers/advanced an update to
your computer's buggy and outdated BIOS is available (A08). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it address the issue?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status
Confirmed. Otherwise, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-a08

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1511162

Title:
  Trackpad not working - Ubuntu 15.04

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Description:	Ubuntu 15.04
  Release:	15.04

  What you expected to happen - normal working of trackpad

  What happened instead - not working. But external mouse is working.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-28-generic 3.19.0-28.30
  ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
  Uname: Linux 3.19.0-28-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1.7
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jay        1940 F.... pulseaudio
   /dev/snd/controlC0:  jay        1940 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Oct 28 20:20:37 2015
  HibernationDevice: RESUME=UUID=1cfd2b1c-e309-4c8c-b4c0-dd31fc5801aa
  InstallationDate: Installed on 2014-12-23 (309 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Inspiron 5547
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=1f4ae70a-f1de-4f96-8384-cd6d039e47a2 ro i8042.reset quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-28-generic N/A
   linux-backports-modules-3.19.0-28-generic  N/A
   linux-firmware                             1.143.4
  SourcePackage: linux
  UpgradeStatus: Upgraded to vivid on 2015-06-24 (126 days ago)
  dmi.bios.date: 01/23/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0598GM
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A07
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd01/23/2015:svnDellInc.:pnInspiron5547:pvrA07:rvnDellInc.:rn0598GM:rvrA00:cvnDellInc.:ct8:cvrA07:
  dmi.product.name: Inspiron 5547
  dmi.product.version: A07
  dmi.sys.vendor: Dell Inc.

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