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[Bug 1424088] Re: No resume on ThinkPad Helix -- system keeps sleeping

 

Dean Stanton, thank you for reporting this and helping make Ubuntu
better. However, your crash report is manually attached.

Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

where _my_crash_report.crash is the crash you would like to report. By
default, this sends the crash to the Ubuntu Error Tracker
infrastructure, which is different than Launchpad. For more on this,
please see https://wiki.ubuntu.com/ErrorTracker .

However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and file the crash report via:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

If you do open this report, please feel free to subscribe me to it.

However, I'm closing this report since the process outlined above will
deal with this issue more efficiently. Also, please do not attach your
crash report manually to this report and reopen it. Thank you for your
understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: linux (Ubuntu)
   Importance: Low => Undecided

** Changed in: linux (Ubuntu)
       Status: Expired => Invalid

** Attachment removed: "System log mentions "[drm] GPU crash dump""
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424088/+attachment/4323655/+files/syslog

** Attachment removed: "pm-suspend.log"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424088/+attachment/4323654/+files/pm-suspend.log

** Attachment removed: "ProcEnviron.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424088/+attachment/4323648/+files/ProcEnviron.txt

** Attachment removed: "Dependencies.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424088/+attachment/4323647/+files/Dependencies.txt

** Attachment removed: "suspend/resume crash file"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1424088/+attachment/4323646/+files/susres.2015-02-20_12%3A07%3A58.578026.crash

-- 
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https://bugs.launchpad.net/bugs/1424088

Title:
  No resume on ThinkPad Helix -- system keeps sleeping

Status in linux package in Ubuntu:
  Invalid

Bug description:
  Lenovo ThinkPad Helix is a "Convertable Ultrabook" with an Intel
  Core-M ("Broadwell") processor. The tablet can come off the dock-with-
  keyboard and latch to it as a cover.

  Attempting a suspend is apparently successful. The LED (on the back of
  the tablet pulsates).

  But neither attaching the tablet in its open position nor pressing the
  power button will wake the system to resume. The LED continues to
  pulsate and the system continues to be unreachable by Ethernet.

  As a "workaround" I can suspend with pm-suspend-hybrid and then when
  it does not resume I can force power off and turn it back on. This
  causes it to thaw.

  None of the pm-action "quirk" options helped.

  Description:	Ubuntu 14.04.2 LTS
  Release:	14.04
  I have also tried Ubuntu 14.10.1 and it also has this issue.

  The kernel message insists that I attach /sys/class/drm/card0/error
  but that file is empty.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1 [modified: boot/vmlinuz-3.16.0-30-generic]
  ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
  Uname: Linux 3.16.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Feb 20 14:08:57 2015
  InstallationDate: Installed on 2015-02-20 (0 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  SourcePackage: linux-lts-utopic
  UpgradeStatus: No upgrade log present (probably fresh install)

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