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[Bug 1518966] Re: USB disk connection

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Joseph Salisbury <joseph.salisbury@xxxxxxxxxxxxx>
Date: Mon, 23 Nov 2015 21:14:17 -0000
Reply-to: Bug 1518966 <1518966@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Did this issue start happening after an update/upgrade?  Was there a
prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.4 kernel[0].

If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".


Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc2+cod1-wily/

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1518966

Title:
  USB disk connection

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Connecting an USB disk on an USB port is OK the fisrt time,
  but if I disconnect then reconnect the same disk on the same USB port it fails.

  During the second connection, the following message appears  in /var/log/syslog :
      usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  and device number seems to be incremented at each connection
      Nov 23 13:43:10 sfi-HP kernel: [  283.303410] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
      Nov 23 13:45:27 sfi-HP kernel: [  420.427367] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
      Nov 23 13:52:21 sfi-HP kernel: [  834.938999] usb 3-9: reset high-speed USB device number 12 using xhci_hcd

  Here are all messages in /var/log/syslog :

  # 1st conect
  Nov 23 13:39:51 sfi-HP kernel: [   83.992848] usb 3-9: new high-speed USB device number 9 using xhci_hcd
  Nov 23 13:39:51 sfi-HP kernel: [   84.009837] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
  Nov 23 13:39:51 sfi-HP kernel: [   84.009840] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
  Nov 23 13:39:51 sfi-HP kernel: [   84.009841] usb 3-9: Product: Samsung P3 Portable
  Nov 23 13:39:51 sfi-HP kernel: [   84.009842] usb 3-9: Manufacturer: JMicron
  Nov 23 13:39:51 sfi-HP kernel: [   84.009843] usb 3-9: SerialNumber: 00000000011E0D89
  Nov 23 13:39:51 sfi-HP mtp-probe: checking bus 3, device 9: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
  Nov 23 13:39:51 sfi-HP mtp-probe: bus: 3, device: 9 was not an MTP device
  Nov 23 13:39:51 sfi-HP kernel: [   84.028742] usb-storage 3-9:1.0: USB Mass Storage device detected
  Nov 23 13:39:51 sfi-HP kernel: [   84.028787] scsi6 : usb-storage 3-9:1.0
  Nov 23 13:39:51 sfi-HP kernel: [   84.028875] usbcore: registered new interface driver usb-storage
  Nov 23 13:39:54 sfi-HP kernel: [   87.056830] scsi 6:0:0:0: Direct-Access     Samsung  P3 Portable      3    PQ: 0 ANSI: 6
  Nov 23 13:39:54 sfi-HP kernel: [   87.057103] sd 6:0:0:0: Attached scsi generic sg2 type 0
  Nov 23 13:39:56 sfi-HP kernel: [   89.079903] sd 6:0:0:0: [sdc] 1953504688 512-byte logical blocks: (1.00 TB/931 GiB)
  Nov 23 13:39:56 sfi-HP kernel: [   89.080323] sd 6:0:0:0: [sdc] Write Protect is off
  Nov 23 13:39:56 sfi-HP kernel: [   89.080330] sd 6:0:0:0: [sdc] Mode Sense: 27 00 00 00
  Nov 23 13:39:56 sfi-HP kernel: [   89.080748] sd 6:0:0:0: [sdc] No Caching mode page found
  Nov 23 13:39:56 sfi-HP kernel: [   89.080755] sd 6:0:0:0: [sdc] Assuming drive cache: write through
  Nov 23 13:39:56 sfi-HP kernel: [   89.081817] sd 6:0:0:0: [sdc] No Caching mode page found
  Nov 23 13:39:56 sfi-HP kernel: [   89.081824] sd 6:0:0:0: [sdc] Assuming drive cache: write through
  Nov 23 13:39:56 sfi-HP kernel: [   89.107417]  sdc: sdc1
  Nov 23 13:39:56 sfi-HP kernel: [   89.108362] sd 6:0:0:0: [sdc] No Caching mode page found
  Nov 23 13:39:56 sfi-HP kernel: [   89.108365] sd 6:0:0:0: [sdc] Assuming drive cache: write through
  Nov 23 13:39:56 sfi-HP kernel: [   89.108367] sd 6:0:0:0: [sdc] Attached SCSI disk
  Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Version 2013.1.13AR.1 external FUSE 29
  Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Mounted /dev/sdc1 (Read-Write, label "SAMSUNG", NTFS 3.1)
  Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Cmdline options: rw,nosuid,nodev,uhelper=udisks2,uid=1000,gid=1000,dmask=0077,fmask=0177
  Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Mount options: rw,nosuid,nodev,uhelper=udisks2,allow_other,nonempty,relatime,default_permissions,fsname=/dev/sdc1,blkdev,blksize=4096
  Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Global ownership and permissions enforced, configuration type 7
  Nov 23 13:39:57 sfi-HP udisksd[2867]: Mounted /dev/sdc1 at /media/sfi/SAMSUNG on behalf of uid 1000

  # disconnect
  Nov 23 13:40:20 sfi-HP udisksd[2867]: Cleaning up mount point /media/sfi/SAMSUNG (device 8:33 is not mounted)
  Nov 23 13:40:20 sfi-HP ntfs-3g[3164]: Unmounting /dev/sdc1 (SAMSUNG)
  Nov 23 13:40:20 sfi-HP udisksd[2867]: Unmounted /dev/sdc1 on behalf of uid 1000
  Nov 23 13:40:21 sfi-HP udisksd[2867]: Powering off /dev/sdc - successfully sent SCSI command START STOP UNIT
  Nov 23 13:40:23 sfi-HP udisksd[2867]: Powered off /dev/sdc - successfully wrote to sysfs path /sys/devices/pci0000:00/0000:00:14.0/usb3/3-9/remove
  Nov 23 13:40:23 sfi-HP kernel: [  116.603169] usb 3-9: USB disconnect, device number 9

  # 2nd connect
  Nov 23 13:42:48 sfi-HP kernel: [  261.128718] usb 3-9: new high-speed USB device number 10 using xhci_hcd
  Nov 23 13:42:48 sfi-HP kernel: [  261.145978] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
  Nov 23 13:42:48 sfi-HP kernel: [  261.145988] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
  Nov 23 13:42:48 sfi-HP kernel: [  261.145993] usb 3-9: Product: Samsung P3 Portable
  Nov 23 13:42:48 sfi-HP kernel: [  261.145997] usb 3-9: Manufacturer: JMicron
  Nov 23 13:42:48 sfi-HP kernel: [  261.146001] usb 3-9: SerialNumber: 00000000011E0D89
  Nov 23 13:42:48 sfi-HP kernel: [  261.147111] usb-storage 3-9:1.0: USB Mass Storage device detected
  Nov 23 13:42:48 sfi-HP kernel: [  261.147427] scsi7 : usb-storage 3-9:1.0
  Nov 23 13:42:48 sfi-HP mtp-probe: checking bus 3, device 10: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
  Nov 23 13:42:48 sfi-HP mtp-probe: bus: 3, device: 10 was not an MTP device
  Nov 23 13:43:10 sfi-HP kernel: [  283.303410] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  Nov 23 13:43:10 sfi-HP kernel: [  283.319954] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
  Nov 23 13:43:10 sfi-HP kernel: [  283.319957] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
  Nov 23 13:43:10 sfi-HP kernel: [  283.435558] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  Nov 23 13:43:10 sfi-HP kernel: [  283.452194] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
  Nov 23 13:43:10 sfi-HP kernel: [  283.452198] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
  Nov 23 13:43:16 sfi-HP kernel: [  289.574831] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  Nov 23 13:43:16 sfi-HP kernel: [  289.591258] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
  Nov 23 13:43:16 sfi-HP kernel: [  289.591261] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
  Nov 23 13:43:16 sfi-HP kernel: [  289.759047] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  Nov 23 13:43:16 sfi-HP kernel: [  289.775669] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
  Nov 23 13:43:16 sfi-HP kernel: [  289.775673] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
  Nov 23 13:43:16 sfi-HP kernel: [  289.891251] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
  Nov 23 13:43:16 sfi-HP kernel: [  289.907810] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
  Nov 23 13:43:16 sfi-HP kernel: [  289.907814] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
  Nov 23 13:43:16 sfi-HP kernel: [  289.908256] scsi 7:0:0:0: Device offlined - not ready after error recovery

  # disconnect
  Nov 23 13:44:22 sfi-HP kernel: [  355.114483] usb 3-9: USB disconnect, device number 10

  # 3rd connect
  Nov 23 13:45:04 sfi-HP kernel: [  397.960303] usb 3-9: new high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:04 sfi-HP kernel: [  397.977632] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
  Nov 23 13:45:04 sfi-HP kernel: [  397.977643] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
  Nov 23 13:45:04 sfi-HP kernel: [  397.977647] usb 3-9: Product: Samsung P3 Portable
  Nov 23 13:45:04 sfi-HP kernel: [  397.977651] usb 3-9: Manufacturer: JMicron
  Nov 23 13:45:04 sfi-HP kernel: [  397.977655] usb 3-9: SerialNumber: 00000000011E0D89
  Nov 23 13:45:04 sfi-HP kernel: [  397.978808] usb-storage 3-9:1.0: USB Mass Storage device detected
  Nov 23 13:45:04 sfi-HP kernel: [  397.978972] scsi8 : usb-storage 3-9:1.0
  Nov 23 13:45:04 sfi-HP mtp-probe: checking bus 3, device 11: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
  Nov 23 13:45:04 sfi-HP mtp-probe: bus: 3, device: 11 was not an MTP device
  Nov 23 13:45:27 sfi-HP kernel: [  420.427367] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:27 sfi-HP kernel: [  420.443920] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
  Nov 23 13:45:27 sfi-HP kernel: [  420.443924] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
  Nov 23 13:45:27 sfi-HP kernel: [  420.559524] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:27 sfi-HP kernel: [  420.576093] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
  Nov 23 13:45:27 sfi-HP kernel: [  420.576097] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
  Nov 23 13:45:33 sfi-HP kernel: [  426.698868] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:33 sfi-HP kernel: [  426.715452] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
  Nov 23 13:45:33 sfi-HP kernel: [  426.715456] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
  Nov 23 13:45:33 sfi-HP kernel: [  426.883087] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:33 sfi-HP kernel: [  426.899645] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
  Nov 23 13:45:33 sfi-HP kernel: [  426.899649] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
  Nov 23 13:45:33 sfi-HP kernel: [  427.015245] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
  Nov 23 13:45:33 sfi-HP kernel: [  427.031704] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
  Nov 23 13:45:33 sfi-HP kernel: [  427.031708] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
  Nov 23 13:45:33 sfi-HP kernel: [  427.032132] scsi 8:0:0:0: Device offlined - not ready after error recovery

  # disconnect
  Nov 23 13:51:13 sfi-HP kernel: [  766.903732] usb 3-9: USB disconnect, device number 11

  # 4th connect
  Nov 23 13:51:58 sfi-HP kernel: [  812.508020] usb 3-9: new high-speed USB device number 12 using xhci_hcd
  Nov 23 13:51:58 sfi-HP kernel: [  812.525278] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
  Nov 23 13:51:58 sfi-HP kernel: [  812.525288] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
  Nov 23 13:51:58 sfi-HP kernel: [  812.525293] usb 3-9: Product: Samsung P3 Portable
  Nov 23 13:51:58 sfi-HP kernel: [  812.525297] usb 3-9: Manufacturer: JMicron
  Nov 23 13:51:58 sfi-HP kernel: [  812.525300] usb 3-9: SerialNumber: 00000000011E0D89
  Nov 23 13:51:58 sfi-HP kernel: [  812.526442] usb-storage 3-9:1.0: USB Mass Storage device detected
  Nov 23 13:51:58 sfi-HP kernel: [  812.526680] scsi9 : usb-storage 3-9:1.0
  Nov 23 13:51:58 sfi-HP mtp-probe: checking bus 3, device 12: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
  Nov 23 13:51:58 sfi-HP mtp-probe: bus: 3, device: 12 was not an MTP device
  Nov 23 13:52:21 sfi-HP kernel: [  834.938999] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
  Nov 23 13:52:21 sfi-HP kernel: [  834.955514] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
  Nov 23 13:52:21 sfi-HP kernel: [  834.955518] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
  Nov 23 13:52:21 sfi-HP kernel: [  835.071179] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
  Nov 23 13:52:21 sfi-HP kernel: [  835.087733] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
  Nov 23 13:52:21 sfi-HP kernel: [  835.087737] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
  Nov 23 13:52:27 sfi-HP kernel: [  841.210523] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
  Nov 23 13:52:27 sfi-HP kernel: [  841.227126] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
  Nov 23 13:52:27 sfi-HP kernel: [  841.227129] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
  Nov 23 13:52:27 sfi-HP kernel: [  841.394745] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
  Nov 23 13:52:27 sfi-HP kernel: [  841.411381] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
  Nov 23 13:52:27 sfi-HP kernel: [  841.411384] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
  Nov 23 13:52:27 sfi-HP kernel: [  841.526764] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
  Nov 23 13:52:27 sfi-HP kernel: [  841.543415] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
  Nov 23 13:52:27 sfi-HP kernel: [  841.543419] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
  Nov 23 13:52:27 sfi-HP kernel: [  841.543843] scsi 9:0:0:0: Device offlined - not ready after error recovery

  # disconnect
  Nov 23 13:53:15 sfi-HP kernel: [  889.647727] usb 3-9: USB disconnect, device number 12

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-66-generic 3.13.0-66.108
  ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
  Uname: Linux 3.13.0-66-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.18
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  sfi        2712 F.... pulseaudio
   /dev/snd/controlC0:  sfi        2712 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Mon Nov 23 13:58:39 2015
  HibernationDevice: RESUME=UUID=bf8149d9-5bbc-4796-9457-23017c17c4c9
  InstallationDate: Installed on 2015-10-26 (28 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Hewlett-Packard HP ZBook 15 G2
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-66-generic root=UUID=fe967cbb-591b-477e-ab7e-ec29d4e429c9 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-66-generic N/A
   linux-backports-modules-3.13.0-66-generic  N/A
   linux-firmware                             1.127.16
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/23/2015
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: M70 Ver. 01.12
  dmi.board.name: 2253
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 03.10
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrM70Ver.01.12:bd09/23/2015:svnHewlett-Packard:pnHPZBook15G2:pvrA3008CD10003:rvnHewlett-Packard:rn2253:rvrKBCVersion03.10:cvnHewlett-Packard:ct10:cvr:
  dmi.product.name: HP ZBook 15 G2
  dmi.product.version: A3008CD10003
  dmi.sys.vendor: Hewlett-Packard

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Follow ups

Re: [Bug 1518966] Re: USB disk connection
From: sophie.gallina, 2015-11-24
References

[Bug 1518966] [NEW] USB disk connection
From: sophie.gallina, 2015-11-23