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Message #151288
[Bug 1509745] Re: Eurocom M5 Pro system crash
I have the same problem on the same laptop.
The system restarts regularly few times a day for no apparent reason
(can't provide steps to reproduce..).
I set up Kernel Crash Dump Mechanism but then, even after very long time
(~30 mins), the system wouldn't restart.
--
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https://bugs.launchpad.net/bugs/1509745
Title:
Eurocom M5 Pro system crash
Status in linux-lts-vivid package in Ubuntu:
Confirmed
Bug description:
Ubuntu 14.04.3 LTS
Kernel panics and system freezes pretty regularly. Under this
kernel/OS combination the log below indicates a more specific message
than on Linux Mint 3.16 or 3.19 kernels. After the kern.log message
below, I've added the output of dmidecode from the laptop. This is a
brand new Eurocom M5 Pro laptop received on Oct 9, 2015.
Oct 24 20:41:14 bit kernel: [ 3568.747266] ------------[ cut here ]------------
Oct 24 20:41:14 bit kernel: [ 3568.747285] WARNING: CPU: 4 PID: 7931 at /build/linux-lts-vivid-Nr0FoT/linux-lts-vivid-3.19.0/ubuntu/i915/intel_display.c:1365 assert_plane.constprop.93+0x73/0xa0 [i915_bpo]()
Oct 24 20:41:14 bit kernel: [ 3568.747286] plane A assertion failure (expected on, current off)
Oct 24 20:41:14 bit kernel: [ 3568.747301] Modules linked in: hid_generic hidp snd_hda_codec_hdmi arc4 snd_hda_codec_realtek snd_hda_codec_generic snd_soc_rt5640 snd_soc_rl6231 snd_soc_core snd_compress snd_pcm_dmaengine snd_seq_midi snd_seq_midi_event x86_pkg_temp_thermal coretemp kvm_intel snd_rawmidi nvidia(POE) kvm snd_hda_intel snd_hda_controller uvcvideo crct10dif_pclmul iwlmvm crc32_pclmul snd_hda_codec ghash_clmulni_intel snd_hwdep snd_pcm mac80211 aesni_intel videobuf2_vmalloc joydev videobuf2_memops videobuf2_core aes_x86_64 i915_bpo v4l2_common lrw gf128mul videodev glue_helper ablk_helper media cryptd snd_seq iwlwifi snd_seq_device rtsx_pci_ms serio_raw snd_timer memstick intel_ips drm_kms_helper cfg80211 btusb drm mei_me mei i2c_algo_bit lpc_ich shpchp wmi snd i2c_hid soundcore hid dw_dmac i2c_designware_platform dw_dmac_core snd_soc_sst_acpi i2c_designware_core video 8250_dw spi_pxa2xx_platform tpm_infineon acpi_pad mac_hid rfcomm bnep bluetooth binfmt_misc parport_pc ppdev lp parport nls_iso8859_1 rtsx_pci_sdmmc psmouse ahci r8169 libahci rtsx_pci mii sdhci_acpi sdhci
Oct 24 20:41:14 bit kernel: [ 3568.747311] CPU: 4 PID: 7931 Comm: Xorg Tainted: P OE 3.19.0-31-generic #36~14.04.1-Ubuntu
Oct 24 20:41:14 bit kernel: [ 3568.747311] Hardware name: EUROCOM M5 Pro 8A/M5 Pro 8A, BIOS 5.011 07/27/2015
Oct 24 20:41:14 bit kernel: [ 3568.747312] ffffffffc0676890 ffff8808298137e8 ffffffff817af3fb 0000000041b641b6
Oct 24 20:41:14 bit kernel: [ 3568.747313] ffff880829813838 ffff880829813828 ffffffff81074daa ffff88008abc0000
Oct 24 20:41:14 bit kernel: [ 3568.747314] 0000000000000000 ffff88008abc0000 ffff8808399f2800 ffff8808399f2860
Oct 24 20:41:14 bit kernel: [ 3568.747314] Call Trace:
Oct 24 20:41:14 bit kernel: [ 3568.747318] [<ffffffff817af3fb>] dump_stack+0x45/0x57
Oct 24 20:41:14 bit kernel: [ 3568.747320] [<ffffffff81074daa>] warn_slowpath_common+0x8a/0xc0
Oct 24 20:41:14 bit kernel: [ 3568.747321] [<ffffffff81074e26>] warn_slowpath_fmt+0x46/0x50
Oct 24 20:41:14 bit kernel: [ 3568.747332] [<ffffffffc060a703>] assert_plane.constprop.93+0x73/0xa0 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747342] [<ffffffffc0614ad6>] hsw_disable_ips+0x46/0x1b0 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747352] [<ffffffffc0614c9d>] intel_pre_disable_primary+0x5d/0xb0 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747362] [<ffffffffc0614d3d>] intel_crtc_disable_planes+0x4d/0x120 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747373] [<ffffffffc0615730>] __intel_set_mode+0x270/0xbb0 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747382] [<ffffffffc0617448>] ? intel_modeset_compute_config+0x388/0xb90 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747393] [<ffffffffc061cf73>] intel_crtc_set_config+0x383/0x5d0 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747401] [<ffffffffc036782f>] drm_mode_set_config_internal+0x6f/0x110 [drm]
Oct 24 20:41:14 bit kernel: [ 3568.747406] [<ffffffffc04ac5c8>] restore_fbdev_mode+0xc8/0xf0 [drm_kms_helper]
Oct 24 20:41:14 bit kernel: [ 3568.747409] [<ffffffffc04ae4e9>] drm_fb_helper_restore_fbdev_mode_unlocked+0x29/0x80 [drm_kms_helper]
Oct 24 20:41:14 bit kernel: [ 3568.747412] [<ffffffffc04ae562>] drm_fb_helper_set_par+0x22/0x50 [drm_kms_helper]
Oct 24 20:41:14 bit kernel: [ 3568.747422] [<ffffffffc062aa5a>] intel_fbdev_set_par+0x1a/0x60 [i915_bpo]
Oct 24 20:41:14 bit kernel: [ 3568.747423] [<ffffffff81424031>] fb_set_var+0x191/0x430
Oct 24 20:41:14 bit kernel: [ 3568.747425] [<ffffffff812727f0>] ? ext4_mark_iloc_dirty+0x430/0x7a0
Oct 24 20:41:14 bit kernel: [ 3568.747427] [<ffffffff8141ae51>] fbcon_blank+0x1d1/0x2d0
Oct 24 20:41:14 bit kernel: [ 3568.747429] [<ffffffff814a9c58>] do_unblank_screen+0xb8/0x1f0
Oct 24 20:41:14 bit kernel: [ 3568.747430] [<ffffffff814a0c02>] vt_ioctl+0x1102/0x1180
Oct 24 20:41:14 bit kernel: [ 3568.747432] [<ffffffff81492f08>] tty_ioctl+0x208/0xca0
Oct 24 20:41:14 bit kernel: [ 3568.747433] [<ffffffff811983e1>] ? kzfree+0x31/0x40
Oct 24 20:41:14 bit kernel: [ 3568.747435] [<ffffffff811ce54d>] ? kfree+0xfd/0x140
Oct 24 20:41:14 bit kernel: [ 3568.747436] [<ffffffff811ffc48>] do_vfs_ioctl+0x2f8/0x510
Oct 24 20:41:14 bit kernel: [ 3568.747438] [<ffffffff811ee17e>] ? ____fput+0xe/0x10
Oct 24 20:41:14 bit kernel: [ 3568.747440] [<ffffffff81091dec>] ? task_work_run+0xbc/0xf0
Oct 24 20:41:14 bit kernel: [ 3568.747440] [<ffffffff811ffee1>] SyS_ioctl+0x81/0xa0
Oct 24 20:41:14 bit kernel: [ 3568.747442] [<ffffffff817b6dcd>] system_call_fastpath+0x16/0x1b
Oct 24 20:41:14 bit kernel: [ 3568.747443] ---[ end trace c13b1683f551a14e ]---
---------------------Begin dmidecode output------------------------------
# dmidecode 2.12
# SMBIOS entry point at 0x92ef5f18
SMBIOS 2.8 present.
40 structures occupying 2425 bytes.
Table at 0x92EF1000.
Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
Vendor: American Megatrends Inc.
Version: 5.011
Release Date: 07/27/2015
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 6144 kB
Characteristics:
PCI is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
EDD is supported
Print screen service is supported (int 5h)
8042 keyboard services are supported (int 9h)
Printer services are supported (int 17h)
ACPI is supported
USB legacy is supported
BIOS boot specification is supported
Targeted content distribution is supported
UEFI is supported
BIOS Revision: 5.11
Handle 0x0001, DMI type 1, 27 bytes
System Information
Manufacturer: EUROCOM
Product Name: M5 Pro 8A
Version: Not Applicable
Serial Number: Not Applicable
UUID: 1E5BFA80-739C-0000-0000-000000000000
Wake-up Type: Power Switch
SKU Number: Not Applicable
Family: Not Applicable
Handle 0x0002, DMI type 2, 15 bytes
Base Board Information
Manufacturer: EUROCOM
Product Name: M5 Pro 8A
Version: Not Applicable
Serial Number: Not Applicable
Asset Tag: Tag 12345
Features:
Board is a hosting board
Board is replaceable
Location In Chassis: To be filled by O.E.M.
Chassis Handle: 0x0003
Type: Motherboard
Contained Object Handles: 0
Handle 0x0003, DMI type 3, 25 bytes
Chassis Information
Manufacturer: Notebook
Type: Laptop
Lock: Not Present
Version: N/A
Serial Number: None
Asset Tag: No Asset Tag
Boot-up State: Safe
Power Supply State: Safe
Thermal State: Safe
Security Status: None
OEM Information: 0x00000000
Height: Unspecified
Number Of Power Cords: 1
Contained Elements: 1
<OUT OF SPEC> (0)
SKU Number: To be filled by O.E.M.
Handle 0x0004, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J1A1
Internal Connector Type: None
External Reference Designator: PS2Mouse
External Connector Type: PS/2
Port Type: Mouse Port
Handle 0x0005, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J1A1
Internal Connector Type: None
External Reference Designator: Keyboard
External Connector Type: PS/2
Port Type: Keyboard Port
Handle 0x0006, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J2A1
Internal Connector Type: None
External Reference Designator: TV Out
External Connector Type: Mini Centronics Type-14
Port Type: Other
Handle 0x0007, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J2A2A
Internal Connector Type: None
External Reference Designator: COM A
External Connector Type: DB-9 male
Port Type: Serial Port 16550A Compatible
Handle 0x0008, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J2A2B
Internal Connector Type: None
External Reference Designator: Video
External Connector Type: DB-15 female
Port Type: Video Port
Handle 0x0009, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J3A1
Internal Connector Type: None
External Reference Designator: USB1
External Connector Type: Access Bus (USB)
Port Type: USB
Handle 0x000A, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J3A1
Internal Connector Type: None
External Reference Designator: USB2
External Connector Type: Access Bus (USB)
Port Type: USB
Handle 0x000B, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J3A1
Internal Connector Type: None
External Reference Designator: USB3
External Connector Type: Access Bus (USB)
Port Type: USB
Handle 0x000C, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J5A1
Internal Connector Type: None
External Reference Designator: LAN
External Connector Type: RJ-45
Port Type: Network Port
Handle 0x000D, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J5A1
Internal Connector Type: None
External Reference Designator: USB4
External Connector Type: Access Bus (USB)
Port Type: USB
Handle 0x000E, DMI type 9, 17 bytes
System Slot Information
Designation: J6B2
Type: x16 PCI Express
Current Usage: In Use
Length: Long
ID: 0
Characteristics:
3.3 V is provided
Opening is shared
PME signal is supported
Bus Address: 0000:00:01.0
Handle 0x000F, DMI type 10, 8 bytes
On Board Device 1 Information
Type: Video
Status: Enabled
Description: To Be Filled By O.E.M.
On Board Device 2 Information
Type: Ethernet
Status: Enabled
Description: To Be Filled By O.E.M.
Handle 0x0010, DMI type 11, 5 bytes
OEM Strings
String 1: 1558
String 2: OEM String
String 3: To Be Filled By O.E.M.
String 4: To Be Filled By O.E.M.
String 5: BIOS:1.05.03
Handle 0x0011, DMI type 12, 5 bytes
System Configuration Options
Option 1: To Be Filled By O.E.M.
Handle 0x0012, DMI type 32, 20 bytes
System Boot Information
Status: No errors detected
Handle 0x0013, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Not Socketed, Level 1
Operational Mode: Write Back
Location: Internal
Installed Size: 32 kB
Maximum Size: 32 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Parity
System Type: Data
Associativity: 8-way Set-associative
Handle 0x0014, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Not Socketed, Level 1
Operational Mode: Write Back
Location: Internal
Installed Size: 32 kB
Maximum Size: 32 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Parity
System Type: Instruction
Associativity: 8-way Set-associative
Handle 0x0015, DMI type 7, 19 bytes
Cache Information
Socket Designation: L2 Cache
Configuration: Enabled, Not Socketed, Level 2
Operational Mode: Write Back
Location: Internal
Installed Size: 256 kB
Maximum Size: 256 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Single-bit ECC
System Type: Unified
Associativity: 8-way Set-associative
Handle 0x0016, DMI type 7, 19 bytes
Cache Information
Socket Designation: L3 Cache
Configuration: Enabled, Not Socketed, Level 3
Operational Mode: Write Back
Location: Internal
Installed Size: 6144 kB
Maximum Size: 6144 kB
Supported SRAM Types:
Synchronous
Installed SRAM Type: Synchronous
Speed: Unknown
Error Correction Type: Multi-bit ECC
System Type: Unified
Associativity: 12-way Set-associative
Handle 0x0017, DMI type 4, 42 bytes
Processor Information
Socket Designation: SOCKET 0
Type: Central Processor
Family: Core i7
Manufacturer: Intel(R) Corporation
ID: 71 06 04 00 FF FB EB BF
Signature: Type 0, Family 6, Model 71, Stepping 1
Flags:
FPU (Floating-point unit on-chip)
VME (Virtual mode extension)
DE (Debugging extension)
PSE (Page size extension)
TSC (Time stamp counter)
MSR (Model specific registers)
PAE (Physical address extension)
MCE (Machine check exception)
CX8 (CMPXCHG8 instruction supported)
APIC (On-chip APIC hardware supported)
SEP (Fast system call)
MTRR (Memory type range registers)
PGE (Page global enable)
MCA (Machine check architecture)
CMOV (Conditional move instruction supported)
PAT (Page attribute table)
PSE-36 (36-bit page size extension)
CLFSH (CLFLUSH instruction supported)
DS (Debug store)
ACPI (ACPI supported)
MMX (MMX technology supported)
FXSR (FXSAVE and FXSTOR instructions supported)
SSE (Streaming SIMD extensions)
SSE2 (Streaming SIMD extensions 2)
SS (Self-snoop)
HTT (Multi-threading)
TM (Thermal monitor supported)
PBE (Pending break enabled)
Version: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
Voltage: 1.1 V
External Clock: 100 MHz
Max Speed: 2700 MHz
Current Speed: 3500 MHz
Status: Populated, Enabled
Upgrade: <OUT OF SPEC>
L1 Cache Handle: 0x0014
L2 Cache Handle: 0x0015
L3 Cache Handle: 0x0016
Serial Number: NULL
Asset Tag: To Be Filled By O.E.M
Part Number: To Be Filled By O.E.M
Core Count: 4
Core Enabled: 4
Thread Count: 8
Characteristics:
64-bit capable
Multi-Core
Hardware Thread
Execute Protection
Enhanced Virtualization
Power/Performance Control
Handle 0x0018, DMI type 221, 12 bytes
OEM-specific Type
Header and Data:
DD 0C 18 00 01 01 00 02 08 00 00 00
Strings:
Reference Code - ACPI
Handle 0x0019, DMI type 16, 23 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 16 GB
Error Information Handle: Not Provided
Number Of Devices: 2
Handle 0x001A, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0019
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 8192 MB
Form Factor: SODIMM
Set: None
Locator: ChannelA-DIMM0
Bank Locator: BANK 0
Type: DDR3
Type Detail: Synchronous
Speed: 1867 MHz
Manufacturer: Micron
Serial Number: DDB64EF6
Asset Tag: 9876543210
Part Number: 16KTF1G64HZ-1G9E2
Rank: 2
Configured Clock Speed: 1867 MHz
Minimum voltage: Unknown
Maximum voltage: Unknown
Configured voltage: Unknown
Handle 0x001B, DMI type 17, 40 bytes
Memory Device
Array Handle: 0x0019
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 8192 MB
Form Factor: SODIMM
Set: None
Locator: ChannelB-DIMM0
Bank Locator: BANK 2
Type: DDR3
Type Detail: Synchronous
Speed: 1867 MHz
Manufacturer: Micron
Serial Number: DDB64F6C
Asset Tag: 9876543210
Part Number: 16KTF1G64HZ-1G9E2
Rank: 2
Configured Clock Speed: 1867 MHz
Minimum voltage: Unknown
Maximum voltage: Unknown
Configured voltage: Unknown
Handle 0x001C, DMI type 19, 31 bytes
Memory Array Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x003FFFFFFFF
Range Size: 16 GB
Physical Array Handle: 0x0019
Partition Width: 2
Handle 0x001D, DMI type 20, 35 bytes
Memory Device Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x001FFFFFFFF
Range Size: 8 GB
Physical Device Handle: 0x001B
Memory Array Mapped Address Handle: 0x001C
Partition Row Position: Unknown
Interleave Position: 1
Interleaved Data Depth: 1
Handle 0x001E, DMI type 20, 35 bytes
Memory Device Mapped Address
Starting Address: 0x00200000000
Ending Address: 0x003FFFFFFFF
Range Size: 8 GB
Physical Device Handle: 0x001B
Memory Array Mapped Address Handle: 0x001C
Partition Row Position: Unknown
Interleave Position: 2
Interleaved Data Depth: 1
Handle 0x001F, DMI type 221, 54 bytes
OEM-specific Type
Header and Data:
DD 36 1F 00 07 01 00 02 08 00 00 00 02 00 02 08
00 00 00 03 00 02 08 00 00 00 04 05 FF FF FF FF
FF 06 00 FF FF FF 0A 00 07 00 FF FF FF 0A 00 08
00 FF FF FF FF FF
Strings:
Reference Code - SA - System Agent
Reference Code - MRC
SA - PCIe Version
SA-CRID Status
Disabled
SA-CRID Original Value
SA-CRID New Value
OPROM - VBIOS
Handle 0x0020, DMI type 221, 26 bytes
OEM-specific Type
Header and Data:
DD 1A 20 00 03 01 00 02 08 00 00 00 02 00 0A 00
00 07 00 03 04 09 01 00 60 04
Strings:
Reference Code - ME 10.0
MEBx version
ME Firmware Version
1.5MB SKU
Handle 0x0021, DMI type 221, 68 bytes
OEM-specific Type
Header and Data:
DD 44 21 00 09 01 00 02 08 00 00 00 02 03 FF FF
FF FF FF 04 00 FF FF FF 05 00 05 00 FF FF FF 05
00 06 00 FF FF FF FF FF 07 00 19 00 00 00 00 08
00 2C 00 00 00 00 09 00 03 00 00 00 00 0A 00 01
00 00 00 00
Strings:
Reference Code - PCH - Lynxpoint
PCH-CRID Status
Disabled
PCH-CRID Original Value
PCH-CRID New Value
OPROM - RST - RAID
LPTLp Bx Hsio Version
LPTH Cx Hsio Version
PCH9S A0 Hsio Version
WPTLp B0 Hsio Version
Handle 0x0022, DMI type 221, 26 bytes
OEM-specific Type
Header and Data:
DD 1A 22 00 03 01 00 02 08 00 00 00 02 00 00 00
00 0D 00 03 00 00 05 00 00 00
Strings:
Reference Code - CPU
uCode Version
TXT ACM version
Handle 0x0023, DMI type 136, 6 bytes
OEM-specific Type
Header and Data:
88 06 23 00 00 00
Handle 0x0024, DMI type 13, 22 bytes
BIOS Language Information
Language Description Format: Long
Installable Languages: 1
en|US|iso8859-1
Currently Installed Language: en|US|iso8859-1
Handle 0x0025, DMI type 131, 64 bytes
OEM-specific Type
Header and Data:
83 40 25 00 31 00 00 00 00 00 00 00 00 00 00 00
F8 00 4B 8C 00 00 00 00 01 60 00 00 01 00 09 00
60 04 00 00 00 00 00 00 C8 00 FF FF 00 00 00 00
00 00 00 00 66 00 00 00 76 50 72 6F 00 00 00 00
Handle 0x0026, DMI type 14, 20 bytes
Group Associations
Name: Firmware Version Info
Items: 5
0x0018 (<OUT OF SPEC>)
0x001F (<OUT OF SPEC>)
0x0020 (<OUT OF SPEC>)
0x0021 (<OUT OF SPEC>)
0x0022 (<OUT OF SPEC>)
Handle 0x0027, DMI type 127, 4 bytes
End Of Table
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References
