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[Bug 1464832] Re: suspend/resume failure

 

Joyce George, as per http://support.hp.com/us-
en/drivers/selfservice/hp-15-r000-notebook-pc-
series/6875200/model/7089867#Z7_3054ICK0K8UDA0AQC11TA930O2 an update to
your computer's buggy and outdated BIOS is available (F.39). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it change anything?

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

** Tags added: bios-outdated-f.39

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https://bugs.launchpad.net/bugs/1464832

Title:
  suspend/resume failure

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  The system does not resume from suspend mode.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.16.0-38-generic 3.16.0-38.52~14.04.1
  ProcVersionSignature: Ubuntu 3.16.0-38.52~14.04.1-generic 3.16.7-ckt10
  Uname: Linux 3.16.0-38-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.14.1-0ubuntu3.11
  Architecture: amd64
  Date: Thu Jun 11 09:41:16 2015
  ExecutablePath: /usr/share/apport/apportcheckresume
  Failure: suspend/resume
  InstallationDate: Installed on 2015-06-03 (9 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  InterpreterPath: /usr/bin/python3.4
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  SourcePackage: linux-lts-utopic
  Title: suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
  --- 
  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  joyce      2657 F.... pulseaudio
   /dev/snd/pcmC1D0p:   joyce      2657 F...m pulseaudio
   /dev/snd/controlC1:  joyce      2657 F.... pulseaudio
  CRDA:
   country IN:
   	(2402 - 2482 @ 40), (N/A, 20)
   	(5170 - 5250 @ 40), (N/A, 20)
   	(5250 - 5330 @ 40), (N/A, 20), DFS
   	(5735 - 5835 @ 40), (N/A, 20)
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=a3351975-6b46-4987-a97f-b37bf304b5a1
  InstallationDate: Installed on 2015-06-03 (199 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Hewlett-Packard HP 15 Notebook PC
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic root=UUID=8c3ae3f4-a1db-4e48-b3c8-482d1bdfb867 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-30-generic N/A
   linux-backports-modules-3.19.0-30-generic  N/A
   linux-firmware                             1.127.15
  Tags:  trusty
  Uname: Linux 3.19.0-30-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 05/21/2014
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.18
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 2212
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 86.28
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.18:bd05/21/2014:svnHewlett-Packard:pnHP15NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2212:rvr86.28:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 15 Notebook PC
  dmi.product.version: 0991100000000000000600087
  dmi.sys.vendor: Hewlett-Packard

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