kernel-packages team mailing list archive

Thread
Date
[Bug 1528240] Re: USB 3.0 hub has no power when USB storage device is plugged

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Dmitry-a-durnev <1528240@xxxxxxxxxxxxxxxxxx>
Date: Mon, 21 Dec 2015 14:40:00 -0000
Reply-to: Bug 1528240 <1528240@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected wily

** Description changed:

  lsb_release -rd
  
  Description:	Ubuntu 15.10
  Release:	15.10
  
  linux-image-4.2.0-17-generic
  
  When I plug USB 3.0 storage device(Transcend TS32GJF780 USB 3.0 32 Gb
  flash drive) into one of USB 3.0 ports in USB hub (DELL U2713HM monitor)
  and hub is connected to USB 3.0 port on my MB - no USB device is
  detected. lsusb shows no device is connected to hub ports:
  
  lsusb -t
  /:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/8p, 480M
          |__ Port 2: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
          |__ Port 6: Dev 4, If 0, Class=Video, Driver=uvcvideo, 480M
          |__ Port 6: Dev 4, If 1, Class=Video, Driver=uvcvideo, 480M
          |__ Port 6: Dev 4, If 2, Class=Audio, Driver=snd-usb-audio, 480M
          |__ Port 6: Dev 4, If 3, Class=Audio, Driver=snd-usb-audio, 480M
  /:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/6p, 480M
          |__ Port 3: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
  /:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 5000M
  /:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
  /:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
  /:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
  
  Expected: hub device on Bus 04/Port1 has storage device listed.
  
  Workaround: if I check if power is supplied to the USB 3.0 hub device, I
  see:
  
  cat /sys/bus/usb/devices/usb4/4-1/power/control
  auto
  
  Then if I manually turn power on:
  
  echo on >/sys/bus/usb/devices/usb4/4-1/power/control
  
  USB 3.0 device appears and works. 
  This problem is not reproducible if the same USB hub is attached to USB 2.0 port, so it is likely to be USB XHCI driver problem.
+ --- 
+ ApportVersion: 2.19.1-0ubuntu5
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC2:  dad        3733 F.... pulseaudio
+  /dev/snd/controlC1:  dad        3733 F.... pulseaudio
+  /dev/snd/controlC0:  dad        3733 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 15.10
+ HibernationDevice: RESUME=UUID=ec75df3c-6d00-4f8f-b472-329453228f6c
+ InstallationDate: Installed on 2015-01-18 (336 days ago)
+ InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
+ MachineType: System manufacturer System Product Name
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB:
+  
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic root=UUID=299f7f51-d713-41f7-9a41-8603a94788d4 ro quiet splash
+ ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
+ RelatedPackageVersions:
+  linux-restricted-modules-4.2.0-17-generic N/A
+  linux-backports-modules-4.2.0-17-generic  N/A
+  linux-firmware                            1.149.3
+ RfKill:
+  
+ Tags:  wily
+ Uname: Linux 4.2.0-17-generic x86_64
+ UpgradeStatus: Upgraded to wily on 2015-12-19 (1 days ago)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo video
+ _MarkForUpload: True
+ dmi.bios.date: 05/06/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: 4701
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: P9X79
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: Rev 1.xx
+ dmi.chassis.asset.tag: Asset-1234567890
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Chassis Manufacture
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4701:bd05/06/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
+ dmi.product.name: System Product Name
+ dmi.product.version: System Version
+ dmi.sys.vendor: System manufacturer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1528240/+attachment/4538321/+files/AlsaInfo.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1528240

Title:
  USB 3.0 hub has no power when USB storage device is plugged

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  lsb_release -rd

  Description:	Ubuntu 15.10
  Release:	15.10

  linux-image-4.2.0-17-generic

  When I plug USB 3.0 storage device(Transcend TS32GJF780 USB 3.0 32 Gb
  flash drive) into one of USB 3.0 ports in USB hub (DELL U2713HM
  monitor) and hub is connected to USB 3.0 port on my MB - no USB device
  is detected. lsusb shows no device is connected to hub ports:

  lsusb -t
  /:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/8p, 480M
          |__ Port 2: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
          |__ Port 6: Dev 4, If 0, Class=Video, Driver=uvcvideo, 480M
          |__ Port 6: Dev 4, If 1, Class=Video, Driver=uvcvideo, 480M
          |__ Port 6: Dev 4, If 2, Class=Audio, Driver=snd-usb-audio, 480M
          |__ Port 6: Dev 4, If 3, Class=Audio, Driver=snd-usb-audio, 480M
  /:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/6p, 480M
          |__ Port 3: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
  /:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 5000M
  /:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
      |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M
  /:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
  /:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M

  Expected: hub device on Bus 04/Port1 has storage device listed.

  Workaround: if I check if power is supplied to the USB 3.0 hub device,
  I see:

  cat /sys/bus/usb/devices/usb4/4-1/power/control
  auto

  Then if I manually turn power on:

  echo on >/sys/bus/usb/devices/usb4/4-1/power/control

  USB 3.0 device appears and works. 
  This problem is not reproducible if the same USB hub is attached to USB 2.0 port, so it is likely to be USB XHCI driver problem.
  --- 
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  dad        3733 F.... pulseaudio
   /dev/snd/controlC1:  dad        3733 F.... pulseaudio
   /dev/snd/controlC0:  dad        3733 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 15.10
  HibernationDevice: RESUME=UUID=ec75df3c-6d00-4f8f-b472-329453228f6c
  InstallationDate: Installed on 2015-01-18 (336 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic root=UUID=299f7f51-d713-41f7-9a41-8603a94788d4 ro quiet splash
  ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-17-generic N/A
   linux-backports-modules-4.2.0-17-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   
  Tags:  wily
  Uname: Linux 4.2.0-17-generic x86_64
  UpgradeStatus: Upgraded to wily on 2015-12-19 (1 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo video
  _MarkForUpload: True
  dmi.bios.date: 05/06/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4701
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: P9X79
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4701:bd05/06/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP9X79:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1528240/+subscriptions
References

[Bug 1528240] [NEW] USB 3.0 hub has no power when USB storage device is plugged
From: Dmitry-a-durnev, 2015-12-21