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[Bug 1535482] Re: Touchpad, Touchscreen not recognized

 

apport information

** Tags added: apport-collected

** Description changed:

  Just installed Trusty (14.04.03 LTS) as a dual-boot on my new Asus
  Zenbook UX305C.
  
  Touchpad and touchscreen do not work, and are not recognized by Ubuntu.
  The touchpad and touchscreen are not listed in /proc/bus/input/devices.
  
  Logs have been attached.
  
  Additional information: 
  lsb_release -rd :
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04
  
  uname -r
  3.19.0-43-generic
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/pcmC0D0c:   mrk        1900 F...m pulseaudio
+  /dev/snd/controlC0:  mrk        1900 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=adf6aff2-38fb-4b82-8466-05f47417aeb7
+ InstallationDate: Installed on 2016-01-18 (0 days ago)
+ InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
+ Lsusb:
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 004: ID 8087:0a2a Intel Corp. 
+  Bus 001 Device 003: ID 0bda:57cb Realtek Semiconductor Corp. 
+  Bus 001 Device 002: ID 17ef:600e Lenovo 
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: ASUSTeK COMPUTER INC. UX305CA
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=66f2fab5-3664-471d-8b14-ec8768e290be ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
+ RelatedPackageVersions:
+  linux-restricted-modules-3.19.0-43-generic N/A
+  linux-backports-modules-3.19.0-43-generic  N/A
+  linux-firmware                             1.127.19
+ Tags:  trusty
+ Uname: Linux 3.19.0-43-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/11/2015
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: UX305CA.201
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX305CA
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: ATN12345678901234567
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.name: UX305CA
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1535482/+attachment/4552332/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1535482

Title:
  Touchpad, Touchscreen not recognized

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Just installed Trusty (14.04.03 LTS) as a dual-boot on my new Asus
  Zenbook UX305C.

  Touchpad and touchscreen do not work, and are not recognized by
  Ubuntu. The touchpad and touchscreen are not listed in
  /proc/bus/input/devices.

  Logs have been attached.

  Additional information: 
  lsb_release -rd :
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  uname -r
  3.19.0-43-generic
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   mrk        1900 F...m pulseaudio
   /dev/snd/controlC0:  mrk        1900 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=adf6aff2-38fb-4b82-8466-05f47417aeb7
  InstallationDate: Installed on 2016-01-18 (0 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 003: ID 0bda:57cb Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 17ef:600e Lenovo 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. UX305CA
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=66f2fab5-3664-471d-8b14-ec8768e290be ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-43-generic N/A
   linux-backports-modules-3.19.0-43-generic  N/A
   linux-firmware                             1.127.19
  Tags:  trusty
  Uname: Linux 3.19.0-43-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/11/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX305CA.201
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX305CA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX305CA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D0c:   mrk        1900 F...m pulseaudio
   /dev/snd/controlC0:  mrk        1900 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=adf6aff2-38fb-4b82-8466-05f47417aeb7
  InstallationDate: Installed on 2016-01-18 (0 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 003: ID 0bda:57cb Realtek Semiconductor Corp. 
   Bus 001 Device 002: ID 17ef:600e Lenovo 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. UX305CA
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=66f2fab5-3664-471d-8b14-ec8768e290be ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-43-generic N/A
   linux-backports-modules-3.19.0-43-generic  N/A
   linux-firmware                             1.127.19
  Tags:  trusty
  Uname: Linux 3.19.0-43-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/11/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX305CA.201
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX305CA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: UX305CA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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